Keith Webb Email & Phone Number

Fountain Valley, Ca, Us

The purpose of the Senior Manager, Field Operations position is to serve at the strategic liaison between the Genesis National Office (NHQ) and the assigned regions. This role will ensure the proper implementation of NHQ initiatives & programs at the regional and retail level, delivering superior KPI attainment & results.:• Strategic liaison between the National office (NHQ) and assigned regions. • Support mid to long term planning to create initiatives that further the company’s overall goals & KPI attainment.• Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings & opportunities. • Identifying potential problems and points of friction; working to implement solutions to maximize KPI performance.• Identifying opportunities to expand or shift course to take advantage of changes in the market.• Support field usage of MarketView, Market Master, Dealer Performance Management, and other IT support systems.• Act as a liaison to NHQ staff in providing market intelligence by providing data and analysis to support Incentive, MSP, Market Share and Marketing initiatives.• Act as region subject matter expert on corporate initiatives including process reviews and EV readiness.• Coordinate the onboarding & training of new Market Managers.

Fountain Valley, Ca, Us

Contact and consult with certified Genesis Brand dealers on a weekly basis to ensure a committed strategic focus is implemented throughout the region. ~ Genesis Brand sales objective attainment. ~ Dealership Genesis operations (managing vehicle stocking levels, implementing best practices, etc.). ~ Enforcement of high level premium dealer service. ~ Assist in the Genesis participation agreement implementation throughout the dealer network. ~ Customer satisfaction initiatives. ~ VIP and luxury lead management. ~ Marketing coordination/implementation. ~ Work with the Genesis dealer advisory group on a Regional level. ~ Assist in the management of all Dealer related Genesis Brand training activities. ~ Regional distribution related activities such as executing Genesis vehicle wholesale tasks. ~ Responsible for the fulfillment of key operational requirements for all Genesis Brand dealers in the region. Will moderate all regional dealer compliance through contacts on areas including Genesis retail experience teams (Sales/Service/Finance), Genesis demo/service loaner, minimum stocking levels, valet services and concierge support, etc.

Fountain Valley, Ca, Us

Exclusive focus and responsibility for all Genesis related activities within the Southern Area. Responsible for executing all dealer related activities for Genesis in the areas of sales, service, customer satisfaction, training, and overall dealer performance. Assist the Regional Market Representation Department with any premium product compliance areas such as PPP ID kits,Genesis Covenant adherence, and luxury registration analysis.Works directly with the Senior Group Manager, Genesis Sales in the National Sales office to effectively implement all Premium related initiatives for HMA.

Fountain Valley, Ca, Us

Exclusive focus and responsibility for all premium product (Equus/Genesis) related activities within the South Central Region. Responsible for executing all dealer related activities for Premium Products in the areas of sales, service, customer satisfaction, training, and overall dealer performance. Assist the Regional Market Representation Department with any premium product compliance areas such as PPP ID kits,Equus Covenant adherence, and luxury registration analysis.Works directly with the Senior Group Manager, Premium Product Operations in the National Sales office to effectively implement all Premium related initiatives for HMA.

Fountain Valley, Ca, Us

Implements fixed operations tactics to support parts sales in District 07 (Arkansas/ So.Missouri). Analysis dealer fixed operations regarding dealer parts development and operations, service development, and warranty operations. Participate in training of dealership personnel to improve fixed operations. Track and maintain performance of service process target dealers and warranty target dealers in my district

Yokohama-Shi, Kanagawa, Jp

Acts as primary contact for metro district dealerships to elevate the brand and to achieve corporate sales objectives related to wholesale of vehicles, parts & accessories, and service contracts; and to achieve market representation objectives. Supports dealers in achieving their retail sales and customer handling objectives. Analyzes dealer operations, identifies areas in need of improvement, makes recommendations for corrections of problems and coordinates implementation of solutions. Contributes to building brand value and achieving enduring profitable growth. Understanding of the various aspects of dealership operations including: vehicle distribution and related specialized (MAPS) software; marketing advertising and promotions; market representation function, and sales and service agreements; customer satisfaction index (CSI) survey process and reports; parts and accessories sales and service operations; and financial analysis and business management operations.

Yokohama-Shi, Kanagawa, Jp

Implements fixed operations tactics to support parts sales in District 12 (Kansas/Missouri). Analysis dealer fixed operations regarding dealer parts development and operations, service development, and warranty operations. Participate in training of dealership personnel to improve fixed operations. Track and maintain performance of service process target dealers and warranty target dealers in my district

Yokohama-Shi, Kanagawa, Jp

Responsible for the sale of Nissan’s assurance products at dealerships and provides training to dealer and regional personnel to increase the sales of the assurance products. Contributes to building brand value and achieving enduring profitable growth. Represents company assurance products at dealership and trains dealership personal on the product and selling techniques to improve product penetrations. Develops monthly sales penetration tracking reports and identifies dealerships in need of improvement; provides analysis for correction and develops fiscal business plan for dealer operations managers (DOMs) to meet revenue goals. Monitors other manufactures and the after market to supply input to national management and retail dealerships to ensure that Nissan is competitive and current on products and service. Trains regional personnel dealership personnel on the latest finance and insurance trends and sales techniques.

Yokohama-Shi, Kanagawa, Jp

Manages the regional advertising, promotions and auto show programs to maximize attainment of regional sales objectives; identifies promotional opportunities; prepares and monitors regional advertising and promotions budgets. Contributes to building brand value and achieving enduring profitable growth. Works with regional and advertising agency management to create regional TV, radio and newspaper ads; ensures that scripts are ethical, accurate and consistent with regional goals and objectives; obtains legal and model line approval. Monitors agency radio and newspaper buys to ensure consistency with regional and dealerships goals and objectives; administers the forecasting, collection and disbursement of dealer voluntary advertising (KAV) funds. Oversees regional auto shows and other promotion events to ensure that they are adequately supported, supervised and are communicated to the field staff.

Yokohama-Shi, Kanagawa, Jp

Acts as primary contact for metro district dealerships to elevate the brand and to achieve corporate sales objectives related to wholesale of vehicles, parts & accessories, and service contracts; and to achieve market representation objectives. Supports dealers in achieving their retail sales and customer handling objectives. Analyzes dealer operations, identifies areas in need of improvement, makes recommendations for corrections of problems and coordinates implementation of solutions. Contributes to building brand value and achieving enduring profitable growth. Understanding of the various aspects of dealership operations including: vehicle distribution and related specialized (MAPS) software; marketing advertising and promotions; market representation function, and sales and service agreements; customer satisfaction index (CSI) survey process and reports; parts and accessories sales and service operations; and financial analysis and business management operations.

Yokohama-Shi, Kanagawa, Jp

Investigates, analyzes and facilitates the information gathering process for the region's dealer packages including buys and sells, relocations, facility upgrades and ownership changes. Prepare and coordinates the processing of documents related to the region's market representation program. Monitors dealer's compliance with company performance standards, policies and procedures

Yokohama-Shi, Kanagawa, Jp

Coordinate and monitor vehicle allocation and distribution activities with vehicle processing centers, DOMs and dealers. Monitor dealer current month and forecast plans for vehicle sales volume and inventory mix. Manage the efficient use of vehicle inventory mix in order to maximize sales. Provide wholesale, retail and availability analysis in support of the region's business plans. Coordinate and expedite delivery and assignment process of vehicles to dealers. Order vehicle production based on dealer sales plans. Provide dealer support and monitor usage of the vehicle Market-Driven Allocation and Production System (MAPS). Assist DOMs in the processing of customer preference requests in relation to available inventory.

Yokohama-Shi, Kanagawa, Jp

Implements fixed operations tactics to support parts sales in a Major Metro District (Houston). Assist Dealer Operations Manager (DOM) in analysis of dealer fixed operations regarding dealer parts development and operations, service development, and warranty operations. Participate in training of dealership personnel to improve fixed operations. Track and maintain performance of service process target dealers and warranty target dealers in my district. Implemented the Major Market Initiative in Houston to have a “One Voice” approach to Service Advertising to improve Customer Retention in the routine maintenance menus (LOF, Brakes, Tune Up, Battery)

Yokohama-Shi, Kanagawa, Jp

Track and maintain performance of service process target dealers and warranty target dealers. Coordinates Dealer Technical Specialist (DTS) schedules for BBB arbitration, Consumer affair files, and dealer technical assistance requests. Coordinate Fixed Operations department training. Provide support to Fixed Operations Department personnel in the maintenance of Owner First, Nissan Service Direct, ASIST, warranty administration, Tech Mate and TRACS. Track and report regional parts and accessories sales, CSI and Warranty Index Performance.

Yokohama-Shi, Kanagawa, Jp

Assists the Advertising Planner and Dealer Operations Managers (DOM) in the coordination of short and long term marketing strategies for the North Central Region. Analyzes and interprets market results and determines progress on regional business plans. Accumulates and analyzes various market data such as sales volume, market share penetration, customer satisfaction and dealer profitability. Coordinates all regional Auto Shows in designated markets.

Yokohama-Shi, Kanagawa, Jp

Provides communications link between customer, dealer and Dealer Operations Manager in the prompt resolution of complaints. Receives open complaints files, and within 24 hours, verifies that telephone contact has been made to resolve complaint. Arranges problem inspection appointments for regional personnel. Authorizes repairs and refunds for goodwill expenses within company guidelines. Completes buy-back and trade-out packages as deemed necessary. Participates as Regional representative in BBB and Lemon Law arbitration cases. Works as an integral part of the District Team to ensure CSI levels are met and maintained.

Arlington, Virginia, Us

Responsible for assisting in planning intelligence operations, and support for all 1st Calvary exercises, plans, and contingency operations. Responsible for planning and managing the collection, analysis and dissemination of tactical intelligence.

Arlington, Virginia, Us

Executive officer of a Headquarters and Headquarters Company in a Bradley Fighting Vehicle equipped mechanized infantry battalion forward deployed in Northern Germany. Assist the commander in training and coordination for a 370 man company. Manages the maintenance support for over 129 vehicles and all MTOE totaling over 50 million dollars.

Arlington, Virginia, Us

Platoon Leader of a Bradley Fighting Vehicle equipped Mechanized Infantry platoon deployed in the Federal Republic of Germany. Responsible for the health, welfare, collective training and combat readiness of 31 mechanized Infantrymen in grades E1 through E7. Responsible for the maintenance and property accountability of four M-2 IFVs and all related weapon systems and communication systems totaling over 6 million dollars.

Bs, Political Science, Military Science/History

Military Intelligence Officer Advance Course, Military Intelligence