• Led onboarding program of partner subcontractor organizations for professional services • Created criteria for the evaluation of partner subcontractors• Managed purchase order, invoicing and onsite deployment requests• Partnered with PMO and Finance division to perform financial reconciliation

- Directed and managed proprietary unified communications and contact center projects, overseeing the development and implementation of customized solutions. - Facilitated seamless collaboration among clients, architects, network engineers, and account executives to ensure the successful execution of projects. - Achieved a notable milestone by generating $500,000 in professional services revenue within the initial 8 months, demonstrating a proven track record of delivering impactful results.

As an IT project manager in the non-profit space, I am continually called upon to manage several program launches simultaneously. This has provided me with an insight into how a charity and its various fundraising events, such as walks, biking and challenge events function including the technology that powers it. This role has also enabled me to gain additional experience into managing vendor relationships in our monthly utilization and prioritization of retainer hours.

As a project manager/analyst, I have been involved exclusively with telephony related projects. These projects encompass developing integrated voice response menus as well as being engaged for NICE and Genesys related projects. My involvement has ranged from writing requirements, testing development efforts, managing releases and running meetings across multiple teams.

At Merrill Lynch, I held various positions. From call center expertise to issue support and management, I was involved from the requirements gathering portion of technology projects that were web related to the support of issues once deployed into production environments. In addition to technology related functions, I also managed client facing contact support teams in various sites as well as with managing a relationship with an internationally located vendor.