Keith Wess Email and Phone Number

• Solved problems with novel behaviors daily. Experienced in the process of failing, readjusting, and reimplementing until success is achieved.• Several parents of clients gave me letters thanking me for making such a big impact in their child’s life.• Often paired with children that provided exceptional challenges due to my ability to remain calm and gentle under stressful and aggressive situations, and my ability to quickly build rapport.• Often asked for advice on strategies for tackling tough or novel behaviors.• Provided excellent feedback on technique and adherence to policies.• Raised morale of staff during difficult days with an enthusiastic attitude and providing direct help when possible. Several staff have commented on my ability to remain calm and patient, and some have thanked me for helping shift their mood on especially hectic days.• Volunteered to take on new tasks often, especially when it meant learning or practicing a new skill. Often completed cleaning and maintenance duties on top of normal daily tasks to maintain smoother transitions for the team.• Frequently asked to solve computer/technology issues.

• Received several tips for going above and beyond expectations.• Created trust and retention by completing quick and simple fixes without charge.• Offered additional help with setting up devices after repair was made to ensure customer satisfaction.• Improved productivity of fellow employees by creating friendly competitions with sales metrics.• Outperformed all employees in sales during my last month, earning the company nearly $15,000 in repair sales.