Keith Whittall Email & Phone Number

London Area, United Kingdom

Support sales, increase growth & brand loyalty via performance reviews & coaching.Provide training & support for dealer staff to ensure competent & compliant product sales in accordance with FCA guidelines. Conduct regular reviews at Group Director level, providing sales performance, penetration & profit margins.Maintain a positive relationship between manufacturer & dealer group ensuring standards are met for the best customer experience.Engage with manufacturer counterparts on… Show more Support sales, increase growth & brand loyalty via performance reviews & coaching.Provide training & support for dealer staff to ensure competent & compliant product sales in accordance with FCA guidelines. Conduct regular reviews at Group Director level, providing sales performance, penetration & profit margins.Maintain a positive relationship between manufacturer & dealer group ensuring standards are met for the best customer experience.Engage with manufacturer counterparts on a regular basis to maintain the OneToyota philosophy and improve the customer journey for brand loyalty. Onboard underperforming dealers onto a 12 month consultancy programme to increase penetration. Show less

South East England

Established & maintained professional & productive relationships with new & existing clients aiming to help grow & increase business.Drove the business forward by aiming to exceed set targets.Conducted dealer performance reviews from both a sales & claims loss ratio position.Researched & targeted potential new clients & position WMS as the markets number one product provider.Provided training & support for dealers to assist with sales growth & retention.Liaised with internal… Show more Established & maintained professional & productive relationships with new & existing clients aiming to help grow & increase business.Drove the business forward by aiming to exceed set targets.Conducted dealer performance reviews from both a sales & claims loss ratio position.Researched & targeted potential new clients & position WMS as the markets number one product provider.Provided training & support for dealers to assist with sales growth & retention.Liaised with internal departments regards claims, compliance, pricing & new sales opportunities. Show less

South East England

Supported dealers to ensure adherence to the Approved Used Car Programme Standards.Carried out product training, performance reviews, claims audits & marketing strategies with the aim of increasing sales, retention & customer satisfaction.Conducted regular reviews with dealer groups included Steven Eagell & Jemca Group resulting in an increase in performance & penetration. Monitored claims performance & supported dealers to maintain a positive customer experience. Generated… Show more Supported dealers to ensure adherence to the Approved Used Car Programme Standards.Carried out product training, performance reviews, claims audits & marketing strategies with the aim of increasing sales, retention & customer satisfaction.Conducted regular reviews with dealer groups included Steven Eagell & Jemca Group resulting in an increase in performance & penetration. Monitored claims performance & supported dealers to maintain a positive customer experience. Generated reports providing sales leads, performance v target updates & profit opportunities.Implemented sales & claims guidelines to ensure a seamless process for dealers to enhance the customer journey.Increased policy registrations within my region for Toyota by 36% & Lexus by 145% resulting in greater customer retention & customer satisfaction. Show less

United Kingdom

Managed the UK field team ensuring achievement of targets to an agreed business development strategy.Gained new business to help achieve UK objectives & increased growth & profitability through current partners & bespoke finance package offerings. Conducted performance reviews with the manufacturer to implement new & used finance packages into their dealer network to increase vehicle sales & finance penetration. Strategically tendered for retail business & position Vauxhall Finance… Show more Managed the UK field team ensuring achievement of targets to an agreed business development strategy.Gained new business to help achieve UK objectives & increased growth & profitability through current partners & bespoke finance package offerings. Conducted performance reviews with the manufacturer to implement new & used finance packages into their dealer network to increase vehicle sales & finance penetration. Strategically tendered for retail business & position Vauxhall Finance as the preferred finance provider. Conducted business overviews, reporting on current activity including new business acquisitions & volumes.Actively promoted & implemented insurance products for the benefit of the business & consumer. Show less

South East England

Provided & implemented F&I products into motor dealers to increase profitability & retention.Conducted training & support for dealers in accordance with FCA/ABI regulations.Reviewed dealer performance from both a sales & loss ratio position.Presented to Senior Management with the aim of gaining new business, including costs, profit margins & proposed sales targets.Worked alongside ASUK with existing partners including HR Owen, Spire Automotive & Berry BMW to ensure compliance &… Show more Provided & implemented F&I products into motor dealers to increase profitability & retention.Conducted training & support for dealers in accordance with FCA/ABI regulations.Reviewed dealer performance from both a sales & loss ratio position.Presented to Senior Management with the aim of gaining new business, including costs, profit margins & proposed sales targets.Worked alongside ASUK with existing partners including HR Owen, Spire Automotive & Berry BMW to ensure compliance & achievement of business targets. Increased product sales within my region by 51% via new accounts & improving performance levels with current clients. Show less

London & Home Counties

Arranged B2B appointments on customer premises to adhere to their requirements regards sales, aftersales & parts. Presented & negotiated at management level regards new & current products to increase loyalty, profitability & sales opportunities.Liaised with customers & workshop ensuring inspection & repair times were adhered to.Advised on vehicle regulation changes where required & provided solutions.

Colindale - Temporary Position

Liaised with customers, manufacturer & lease companies regarding repairs & quotations. Communicated with internal departments to ensure all work was completed when required.

Southern England & South Wales

Reported into the manufacturer regarding their Approved Used Car Programme & regional network performance. Liaised with manufacturer Regional Managers to pro-actively increase sales volumes & retention.Identified areas for development & new business opportunities. Assisted with dealer sales processes to adhere to FCA regulations regards insurance products. Encouraged sales, increased growth & brand loyalty via planning, performance reviews & training.

Little Chalfont & Watford Dealerships

Managed the processing & collection of manufacturer warranty claims & payments. Completed a manufacturers warranty audit with a 0% error rate.Completed daily activities to maximise productivity & ensure departmental targets were achieved. Liaised with customers, manufacturer & lease companies regarding daily activity, repairs & quotations. Organised Technicians daily schedules, ensuring customer repairs & pre-sale vehicle work was completed to help achieve monthly targets.

Btec Advanced Leisure & Tourism, Merit Grade

High School, Maths, English, English Lit., Graphic Product Design, Geography - Grade C