ClickSoftware is defining field service engagement, empowering the world's most demanding, customer-centric organisations to optimise the full potential of every service interaction. With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices. Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day. The company is the recognised market and technology leader by analyst firms including Gartner, Forrester and IDC. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.Specialties -Workforce Management and Optimisation, Service Management, Service Chain Optimisation, Demand Forecasting, Resource Capacity Planning, Shift Planning, Optimised Scheduling, Enterprise Software, Enterprise Mobility

Responsible for sales and business outcomes for Genesys Cloud and large high-growth solutions across EMEA. Extensive experience of building new target operating models to drive top-line growth and to ensure customer centricity. Change agent with expertise gained from transforming businesses to Cloud/SaaS consumption models and building direct sales & partner go-to-market eco system.

Leader for a large software business with full P&L responsibility delivering company record breaking strategic software contracts into the private sector. Experience gained in selling cloud/SaaS digital transformation projects and business analytics software into C-level executives with high-impacting business outcomes. Accomplished main-stage/public speaker representing Genesys at major conferences and customer events. Ensure profitable top-line growth by implementing best practice sales methodologies that increase win ratios and average deal sizes.

Strategic role to drive merger between Genesys and Alcatel-Lucent Enterprise resulting in building a new combined customer centric sales, services and partner organisation. Led technology rationalising of joint portfolios across our software, networking and customer experience solutions.

Responsible for building relationships with UK & Ireland alliances. Focused on transacting multimillion pound software deals with key transformation partners and systems integrators.

Responsible for building joint propositions and driving sales into private sector companies. Focus on customer experience solutions for companies that want to drive more profitable relationships with their clients. Expertise on helping companies manage their own internal customer engagement centres and building value added services to monetise to their end customers.