Keith Willard Email & Phone Number

Boras, Sweden

• Responsibilities:
• The implementation of Jensen Cockpit, (now Globe) the digitalization of data recording. The digital transformation of production processes and tools for Jensen customers globally. The objective to consolidate into a.
• Project managing and final commissioning of turnkey RFID and barcode based automated garment handling, sorting and dispenser systems for industrial laundries, hospitals and high volume uniform suppliers.
• That traceability throughout the entire sorting system is assured by means of garment and hanger RFID identification systems.
• To maintain the communication with the garment database including the continuous supply of track and trace information for every single garment in the system, for real time traceability and billing.
• To provide the end user global technical support for Jensen garment handling, sorting and dispenser systems with full remote control of the systems.

Sweden

• Customer Support Manager June 2011 - June 2012Microtracking ABResponsibilities:
• Setting up of the company’s web integrated customer support structure and FAQs
• Providing product support for Microtracking developed mobile phone applications for RFID, barcode traceability and business intelligence.
• Production of online training videos to support customers using Microtracking applications.

Christchurch

• National Technical Support Specialist June 1997- June 2011 Canon NZ Role: The main purpose of this role was to provide training and support on a range of Canon Products including their relevant utilities and software..
• 2003 winner of Canon Oceania award for outstanding commitment and customer service
• The implementation of ISO14001 nationally and its continuous improvement throughout the South Island. ISO14001 has played a major role in Canons success in attaining Government contracts and tenders and has allowed.
• The development of standard service procedures for technical staff at a national level. This has led to improved service levels and consistent performance reviews throughout New Zealand Responsibilities:
• To represent National Technical Services for the South Island of New Zealand and to manage the training and technical performance of the South island service team.
• The implementation and deployment of e-Maintenance in the South Island by Canon service and sales personnel. e-Maintenance is Canon's embedded internet based automated system for administration, management and remote.