Keith Willard Email & Phone Number

Boras, Sweden

Responsibilities:• The implementation of Jensen Cockpit, (now Globe) the digitalization of data recording. The digital transformation of production processes and tools for Jensen customers globally. The objective to consolidate into a new system which can manage all resources in a laundry, like machinery, utilities, energy as well as staff.• Project managing and final commissioning of turnkey RFID and barcode based automated garment handling, sorting and dispenser systems for industrial laundries, hospitals and high volume uniform suppliers. • That traceability throughout the entire sorting system is assured by means of garment and hanger RFID identification systems.• To maintain the communication with the garment database including the continuous supply of track and trace information for every single garment in the system, for real time traceability and billing.• To provide the end user global technical support for Jensen garment handling, sorting and dispenser systems with full remote control of the systems.• To develop and standardise internal and external customer training packages for Jensen garment handling systems , dispensers and processes. This has help improve overall customer satisfaction by enabling the local support staff to better assist their customers and enhance sales opportunities.• To deliver said training packages to all levels of Jensen sales and service staff worldwide and to Jensen clients.• Responsible for the creation and maintenance of end user and service documentation in line with corporate identity and standards.

Sweden

Customer Support Manager June 2011 - June 2012Microtracking ABResponsibilities:• Setting up of the company’s web integrated customer support structure and FAQs • Providing product support for Microtracking developed mobile phone applications for RFID, barcode traceability and business intelligence.• Production of online training videos to support customers using Microtracking applications.

Christchurch

National Technical Support Specialist June 1997- June 2011 Canon NZ Role: The main purpose of this role was to provide training and support on a range of Canon Products including their relevant utilities and software. This has developed over the years with different projects assigned to the role, into a national senior technical position responsible for 22 service technicians in the South Island. Achievements: • 2003 winner of Canon Oceania award for outstanding commitment and customer service • The implementation of ISO14001 nationally and its continuous improvement throughout the South Island. ISO14001 has played a major role in Canons success in attaining Government contracts and tenders and has allowed Canon to achieve global ISO14001 certification.• The development of standard service procedures for technical staff at a national level. This has led to improved service levels and consistent performance reviews throughout New Zealand Responsibilities:• To represent National Technical Services for the South Island of New Zealand and to manage the training and technical performance of the South island service team.• The implementation and deployment of e-Maintenance in the South Island by Canon service and sales personnel. e-Maintenance is Canon's embedded internet based automated system for administration, management and remote diagnostics.• To provide backstop technical field support for hardware and software in all regions and with all Canon approved service agents throughout the South Island.• To ensure Health and Safety, quality and the environment standards are maintained throughout the South Island. Improvements in the area of Health and Safety and subsequent audits have contributed to reductions in Canons’ corporate Accident Compensation Corporation payments.