Keith Wright Email and Phone Number
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An experienced, adaptable, self-motivated, business manager, with a proven track record of success within business to business, healthcare, government & commercial sectors.Strong all-round business leadership & general management experience currently working in a key role within a leading BPO Organisation. A result orientated individual, profit-focused, with full operational and business planning skills.Experience in process management & continuous improvement, World Class Manufacturing (WCM / Kaizem), ISO27001, ISO9001 – 2000, ISO14001 / 2004 & BS EN 15713, PCI, PCIPal, Change-Management, Waste Management, Project Management, SLA process, Client Support. A methodical manager with full profit & loss responsibility who has identified initiatives to maximise profitability within leading-edge markets. Now seeking a challenging role with focus on career development and progression.
Parseq
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Group Operations DirectorParseq Jan 2024 - PresentRotherham, South Yorkshire, GbBusiness Process Outsourcing for Financial Services, Utilities, Telecoms, Charities, and Public Sector.
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Director Of OperationsParagon Customer Communications May 2023 - Dec 2023London, GbManage and develop the operational capabilities, technology solutions, processes and employees as required to enable us to operate in an integrated customer focused organisation. The responsibilities include;Manage the operations and strategic direction of the business, including sales, budget setting, pricing, client relationships, H&S and QA.Supply a first-class service, both internally, to all areas of the business, and externally to third party customers and suppliers.Present and deliver strategic changes to the operations and review new revenue streams that can bedelivered. -
Business Process Outsourcing DirectorDdc Os Jul 2017 - Apr 2023Worksop, Nottinghamshire, GbOptimisation of two underperforming business units by introducing business change across all areas from Operation.The restructure of the Operations team (circa 285 FTE) across Document Processing & Data Capture, Inbound & Outbound Contact Centres and Nearshore Data Capture. Be an integral decision maker within the Leadership Team to build a solid foundation for growth.Deliver savings within the first 18 months of 840k through rationalisation of the workforce, Cost Control through methodical cost review, business case/investment s& key supplier savings & optimisation.Introduce a Service Delivery function across the business that optimises Client Relation Managers and generates statistical MI that enables Leadership Team to monitor performance key performance across the business.Introduce a CI program across the business that identifies waste and enables the workforce to become key stakeholders within this process.Optimise company property footprint through site closure and strategic sustainable growth. Work in building close relationships with key customers and supplier to optimise service delivery and improve the bottom line. Look at AI innovation within the Contact Centre & Document Processing services to identify business process optimisation that maximises bottom lines. -
Senior Operations ManagerSwiss Post Solutions Jul 2007 - May 2017Zürich, ChTotal responsibility for profit & loss for Swiss Post Solutions Flagship Document Input Processing (DIP) Centre inclusive of document, data management and fulfilment solutions. DIP processing centre contributes to a total divisional turnover in excess of 15 million pa which is made up of three revenue streams (document processing / records management and shredding services). Manage transformation / change program that forms a global blueprint for 4 other EU Operations giving business improvement and ROI. Implement and manage a flexible, motivated and multi skilled workforce (Circa 300 FTE) and to develop all employees in line with company objectives. Champion Business Management Systems (ISO27001, ISO9001 – 2000, ISO14001 / 2004 & BS EN 15713) as well as lead employee forums to assist in continuous improvements. Lead client Account Management reviews & implement / monitor new & existing service level agreements. Experienced with leading edge intelligent technologies that minimise the need for human intervention by streamlining labour intensive processes. To maintain customer focus, instigating and guiding the company through change and improvement, safeguarding staff and team development through the creation of robust and reliable processes. Heading up a service management team which are focused around ITIL & continuous improvements. Key achievement to date are as follows: • Implementation setup a robust operational processing solution for Medical Records processing for Nottingham University Hospital. • Provide a market leading and innovative service to the home office to deliver a technical solution to the newly formed Disclosure and Barring Service (DBS). -
Divisional Operations ManagerNorthgate Information Solutions Sep 2003 - Jul 2007Overall responsibility for 4 operational sites within the Payroll Services Output Division Circa 175 FTE. Support of all business objectives namely cost, quality and efficient processes, and the ability of making decisions which will directly affect and impact the business. Group procurement ownership, supplier liaison & development (business critical suppliers) Interface with the IT systems support and development team to ensure that business systems are operating at maximum efficiency and client operations are un-compromised. To champion all business management processes and practices in line with company objectives and adopting a right first time business standards. To ensure the correct resource requirements are identified for each operational centre and to ensure a flexible and motivated workforce. Appointed as part of an acquisition team to integrate a Payroll Services acquisition into the BAU Payroll services. Transition to include staff consultation, project management and closure of the site and relocation to central processing site. Identified as a subject matter expert within Document management and work with a dedicated team as operational lead to champion a new revenue streams. Focus on document processing, live and deep records management. NIS Achievements to Date: Actively managed the relocation of the companies Finance team (circa 85 staff) as part of a live Northgate’s BCP plan. This activity contributed to Northgate being awarded the Business Continuity Awards, Most Effective Recovery of the Year: 2006 Awarded company-wide “True North” Award for 2006/7 -
Operations Process ManagerOcm Solutions Ltd (Formerly Area 51 Interface) 2001 - 2003Responsible for all aspects of process management, CI using a variety of business improvement tools & development activities. Managed multiple production areas and call centre (Circa 125 FTE) within the document management businessProvided key support for the development of cost, quality efficient processes. Led & mentored a cross-functional team of business support personnelHandled recruitment, training, appraisals & staff development initiatives. Developed improvement targets to deliver increased customer satisfactionCreated KPI’s to ensure development & maintenance of ‘best practice’. Conducted Operational meetings with senior staff to review KPI objectivesWorked with IT department to deliver CI solutions to improve bottom line and efficiencies while driving down costs. Effectively managed suppliers to ensure reliable & cost effective delivery of servicesIntroduced IiP practices into organisation, and gained accreditation within a 6 month period and Achieved ISO 9001-2000 accreditation within a 9 month period
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Production ManagerAnacomp Feb 1996 - Sep 1998St Louis, Mo, Us -
Production ManagerMicrogen 1986 - 1994London, Gb
Keith Wright Skills
Keith Wright Education Details
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University Of West LondonBusiness & Catering -
Bishop Thomas Grant Rc SchoolFrench
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Ealing Independant CollageAnd Catering Management/Manager
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University Of West LondonBusiness & Catering
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Bishop Thomas Grant School
Frequently Asked Questions about Keith Wright
What company does Keith Wright work for?
Keith Wright works for Parseq
What is Keith Wright's role at the current company?
Keith Wright's current role is BPO - Group Operations Director. > Business Operational Change > Optimization > Transitional Management > Continuous Improvement, Control of multi P&L >Building Strategic Partnerships.
What is Keith Wright's email address?
Keith Wright's email address is ke****@****ost.com
What is Keith Wright's direct phone number?
Keith Wright's direct phone number is 44 1483 7*****
What schools did Keith Wright attend?
Keith Wright attended University Of West London, Bishop Thomas Grant Rc School, Ealing Independant Collage, University Of West London, Bishop Thomas Grant School.
What are some of Keith Wright's interests?
Keith Wright has interest in Animal Welfare, Environment.
What skills is Keith Wright known for?
Keith Wright has skills like Business Process Improvement, Change Management, Business Process, Outsourcing, Project Management, Management, Operations Management, Leadership, Account Management, Integration, Strategic Planning, Crm.
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