Keith Wright Email & Phone Number

Rotherham, South Yorkshire, Gb

Business Process Outsourcing for Financial Services, Utilities, Telecoms, Charities, and Public Sector.

London, Gb

Manage and develop the operational capabilities, technology solutions, processes and employees as required to enable us to operate in an integrated customer focused organisation. The responsibilities include;Manage the operations and strategic direction of the business, including sales, budget setting, pricing, client relationships, H&S and QA.Supply a first-class service, both internally, to all areas of the business, and externally to third party customers and suppliers.Present and deliver strategic changes to the operations and review new revenue streams that can bedelivered.

Worksop, Nottinghamshire, Gb

Optimisation of two underperforming business units by introducing business change across all areas from Operation.The restructure of the Operations team (circa 285 FTE) across Document Processing & Data Capture, Inbound & Outbound Contact Centres and Nearshore Data Capture. Be an integral decision maker within the Leadership Team to build a solid foundation for growth.Deliver savings within the first 18 months of 840k through rationalisation of the workforce, Cost Control through methodical cost review, business case/investment s& key supplier savings & optimisation.Introduce a Service Delivery function across the business that optimises Client Relation Managers and generates statistical MI that enables Leadership Team to monitor performance key performance across the business.Introduce a CI program across the business that identifies waste and enables the workforce to become key stakeholders within this process.Optimise company property footprint through site closure and strategic sustainable growth. Work in building close relationships with key customers and supplier to optimise service delivery and improve the bottom line. Look at AI innovation within the Contact Centre & Document Processing services to identify business process optimisation that maximises bottom lines.

Zürich, Ch

Total responsibility for profit & loss for Swiss Post Solutions Flagship Document Input Processing (DIP) Centre inclusive of document, data management and fulfilment solutions. DIP processing centre contributes to a total divisional turnover in excess of 15 million pa which is made up of three revenue streams (document processing / records management and shredding services). Manage transformation / change program that forms a global blueprint for 4 other EU Operations giving business improvement and ROI. Implement and manage a flexible, motivated and multi skilled workforce (Circa 300 FTE) and to develop all employees in line with company objectives. Champion Business Management Systems (ISO27001, ISO9001 – 2000, ISO14001 / 2004 & BS EN 15713) as well as lead employee forums to assist in continuous improvements. Lead client Account Management reviews & implement / monitor new & existing service level agreements. Experienced with leading edge intelligent technologies that minimise the need for human intervention by streamlining labour intensive processes. To maintain customer focus, instigating and guiding the company through change and improvement, safeguarding staff and team development through the creation of robust and reliable processes. Heading up a service management team which are focused around ITIL & continuous improvements. Key achievement to date are as follows: • Implementation setup a robust operational processing solution for Medical Records processing for Nottingham University Hospital. • Provide a market leading and innovative service to the home office to deliver a technical solution to the newly formed Disclosure and Barring Service (DBS).

Overall responsibility for 4 operational sites within the Payroll Services Output Division Circa 175 FTE. Support of all business objectives namely cost, quality and efficient processes, and the ability of making decisions which will directly affect and impact the business. Group procurement ownership, supplier liaison & development (business critical suppliers) Interface with the IT systems support and development team to ensure that business systems are operating at maximum efficiency and client operations are un-compromised. To champion all business management processes and practices in line with company objectives and adopting a right first time business standards. To ensure the correct resource requirements are identified for each operational centre and to ensure a flexible and motivated workforce. Appointed as part of an acquisition team to integrate a Payroll Services acquisition into the BAU Payroll services. Transition to include staff consultation, project management and closure of the site and relocation to central processing site. Identified as a subject matter expert within Document management and work with a dedicated team as operational lead to champion a new revenue streams. Focus on document processing, live and deep records management. NIS Achievements to Date: Actively managed the relocation of the companies Finance team (circa 85 staff) as part of a live Northgate’s BCP plan. This activity contributed to Northgate being awarded the Business Continuity Awards, Most Effective Recovery of the Year: 2006 Awarded company-wide “True North” Award for 2006/7

Responsible for all aspects of process management, CI using a variety of business improvement tools & development activities. Managed multiple production areas and call centre (Circa 125 FTE) within the document management businessProvided key support for the development of cost, quality efficient processes. Led & mentored a cross-functional team of business support personnelHandled recruitment, training, appraisals & staff development initiatives. Developed improvement targets to deliver increased customer satisfactionCreated KPI’s to ensure development & maintenance of ‘best practice’. Conducted Operational meetings with senior staff to review KPI objectivesWorked with IT department to deliver CI solutions to improve bottom line and efficiencies while driving down costs. Effectively managed suppliers to ensure reliable & cost effective delivery of servicesIntroduced IiP practices into organisation, and gained accreditation within a 6 month period and Achieved ISO 9001-2000 accreditation within a 9 month period

St Louis, Mo, Us

London, Gb

Business & Catering

Maths, English, History, French

Restaurant, Culinary, And Catering Management/Manager

Business & Catering

Education record