Keith Yates work email
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Keith Yates personal email
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I bring 25 years of experience within the telecommunications-broadband/customer experience industry and 16 years of experience in leadership. I lead with vision, creativity, strategic and critical thinking, and an open-minded approach to work, and an ability to clearly instruct others with fast positive results. Transforming field operations by; translating strategy into structured plans, analyzing data to ensure informed decisions regarding change management that produce value and yield positive results, and launching new products are my expertise. Experienced in motivating large teams, and developing leaders, managing change are the soft skills I use consistently to achieve results.
Excav8 Construction
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Vice President Of Field ServicesExcav8 ConstructionNashville, Tn, Us
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Vice President Of Field ServicesExcav8 Construction Mar 2023 - PresentResponsible for day-to-day operations of all field operations and services performed by Excav8 Construction
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Director Of Site OperationsCompute North Aug 2022 - Mar 2023Eden Prairie, Mn, Us• Managed site operations for 5 difference tier 0 data centers.• Created and refined operational process for site operations teams.• Led teams that installed and maintained over 650 MW of mining technology.• Developed new SOP’s for data centers.• Enhanced the flow process for ticketing of customer inquiries, miner repairs along with preventative maintenance items.• Led ground up development of new sites/locations. -
Senior Director Of Field OperationsComcast Jul 2019 - Aug 2022Philadelphia, Pa, Us• Over 550,000 customers. (Internet, Phone, Cable & Security) in the geographical area where the team I am responsible to lead, build, install and service.• Managed operations and strategic planning for over 300 staff members, including performance managed.• Successfully overhauled lowest performing area from 12th of 13 to 4th of 13 in overall core metrics (Production, ETC and tNPS)• 1st ranked in KPI’s for the region for 2020 & 2021 out of 7 other Directors.• Improved both customer experience index by 36% and Outside Plant tickets by 23%.• Launched new FTx products along with managed wifi and large wifi ready projects with 450 plus residents.• Improved overall culture of the team and organization as demonstrated by eNPS surveys by 22 points in workplace and 32 points in motivation.• Develop a regional leadership mentoring program – MODEL (Mentor, Observe, Develop, Excel, Leverage) where I spearheaded a team of 6.• Launched and manage regional wide Innovation Hour for Directors and VP’s. -
Director Of Field OperationsComcast Mar 2016 - Jul 2019Philadelphia, Pa, Us• Tapped to lead new areas to improve KPIs, customer growth and employee relations while recruiting a replacement in Charleston, Augusta & Savannah.• 1st place out of 7, for the region in behavior scorecards and showed constant improvement.• Managed contract labor resources for TN, AR, MS.• Led the Nashville/Middle Tn markets in the launch of FTP, FTU in both EPON and RFoG products.• Decreased OSP tickets by 19% in our Memphis market.
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Senior Manager Of Technical OperationsComcast Jul 2014 - Mar 2016Philadelphia, Pa, Us• First Tech Ops manager in Nashville to be promoted to Senior Manager position.• Improved commercial repeat rate by 6% from 2014 to 2015.• Improved XH repeat rate by 2% from 2014 to 2015.• Led highest employee satisfaction scores and highest United Way participation 4 years in a row.• Improved the OSP process to increase day of install success which helped skyrocket growth in our Commercial new build by 27%.
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Technical Operations ManagerComcast May 2008 - Jul 2014Philadelphia, Pa, Us• Led the launch of Xfinity Home in the Nashville system and helped with the launch of the Memphis system.• Managed the daily work production of almost 100 cable television, broadband internet, and telephone installers and 7 supervisors.• Managed the development of leadership and fulfillment staff using various appraisal and motivation techniques.• Partnered with management team to develop Nashville’s Champion, Ultimate Coach and TOLE programs.• Assisted in the delivery of the Champion and Ultimate Coach programs.• Traveled to partner systems to help deliver Ultimate Coach programs. • Project managed Calvary for Nashville system on all bulk, commercial and MDU.• Responsible for all new build in commercial and residential - customer back to the headend OSP.performance, and the quality of the customer experience.. Direct the activity of technical operations supervisors, identify and trouble shoot problems. Help in forecasting capital budgets, research purchase of new equipment and upgrade existing equipment. Ensuring to implement and maintain a safe working environment for my team and I.
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Technical Operations SupervisorComcast Mar 2006 - May 2008Philadelphia, Pa, UsThe greenfield launch of residential and commercial phone products.
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Ct2- Ct5Comcast Oct 1997 - Mar 2006Philadelphia, Pa, UsWorked as an installer to help launch the @Home serviceWorked as a service technician to repair CATV services.Worked as a maintenance technician to repair and service cable trunk and fiber systems.
Keith Yates Skills
Keith Yates Education Details
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Nashville State Community CollegeElectrical And Electronics Engineering
Frequently Asked Questions about Keith Yates
What company does Keith Yates work for?
Keith Yates works for Excav8 Construction
What is Keith Yates's role at the current company?
Keith Yates's current role is Vice President of Field Services.
What is Keith Yates's email address?
Keith Yates's email address is ke****@****ast.com
What is Keith Yates's direct phone number?
Keith Yates's direct phone number is (800) 447*****
What schools did Keith Yates attend?
Keith Yates attended Nashville State Community College.
What are some of Keith Yates's interests?
Keith Yates has interest in Children.
What skills is Keith Yates known for?
Keith Yates has skills like Broadband, Telecommunications, Cable Television, Troubleshooting, Telephony, Voip, Docsis, Wireless, Team Leadership, Vod, Fiber Optics, Ethernet.
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