Keith A. Brown Email & Phone Number

Coral Gables, Florida, United States

Coldwell Banker Real Estate Associate, Realtor, (independent contractor) and Certified Notary Public for the State of Florida.

Coral Gables, Florida, United States

Certified and Bonded Notary Public for State of Florida. Notarizations of all legal documents including Wills, Trusts, and other official documents that require notarizations and legal documents. Member of National Notary Association (NNA) and Certified/Bonded Notary Public.

Washington, District Of Columbia, United States

Remote data breach PC work from Miami, Florida for Personal Identification Information (PII) and Personal Health Information (PHI) and HIPPA data breaches online via Consilio, LLC. Customer documents are sent via secure SVR Citrix Receiver Secure Servers and are updated on my personal computer in Miami, Florida. Total document workload varies from month to month from Consilio Services in Washington, D.C. and other remote locations in the United States of America.

Miami-Dade County, Florida, United States

Senior IT Sales Consultant at 2 Office Depot stores in Miami, Florida. Worked with many local business customers and local businesses for IT retail products including new portable laptops, PC desktops, All-in-Ones, printers, IoT smart devices, monitors, software, routers, etc. Trained many new Office Depot employees during their probationary period at both Office Depot stores. POS (Point-of-Sale) cash register and barcode scanner experience at both Office Depot stores.

Miami-Dade County, Florida, United States

Worked at Information Technology Department (ITD) with IT computer troubleshooting for over 15,000 employees in Miami-Dade County; helped and advised County employees with IT network related problem issues, customer phone issues, printer issues, password resets, PC computers, Citrix Cloud XenApp virtual desktop troubleshooting for users, and other IT service desk functions daily. Answered problem e-mails from County users that have questions or issues with IT related issues at Miami-Dade County from over 15,000 employees. Worked with 10 different computer technicians for troubleshooting of computer and network problems via phone and in person. Answered different computer and network questions from IT co-workers daily at Information Technology Department (ITD) in Miami, Florida (Miami-Dade County). Worked with over 15,000 County employees for troubleshooting of IT network problems or requests that were sent to Information Technology Department Service Desk or called into ITD Service Desk daily. Updated user network passwords for IBM TN3270 County mainframe as requested by County and State users via phone. Updated the Arrest Form Management (AFM) program for Miami-Dade Police sworn staff and made sure they have corrected security access for online AFM program. Trained network users at Miami-Dade Police Dept. for new access to restricted CJIS (Criminal Justice Information System) on Miami-Dade County mainframe enterprise network.

Miami-Dade County, Florida, United States

Worked as IT Network Manager at Information Technology Support Bureau (ITSB) at large County police department with over 5,000 staff members. Updated network profile transfer data from one location to another for all police employees. Worked with IT staff for Imprivata Single Sign-On (ISSO) security installations and updates on laptops and desktops. Updated network user information in Microsoft Active Directory profiles for Miami-Dade County network users using MDPD.com domain. Helped users with network related issues including Microsoft Office software, network passwords, network printers, and IBM Mainframe TN3270 access. Worked at IT Help Desk as Computer Technician for 5,000 network users at Miami-Dade Police Department. Helped users with the IT configuration of desktops, laptops, printers, monitors and software at Help Desk. Continued to help police network users via phone calls, email, and in person with IT network problems and computer server issues at Miami-Dade Police Department Headquarters (MDPD-HQ). Helped with implementation and installation of Imprivata Single Sign-on (SSO) software at MDPD for police officers and non-sworn civilians. Worked on user updates in Microsoft Active Directory for all MDPD network users and copied their network files from shared network drives to correct Organizational Unit (OU) assignments in Active Directory. Helped with research, testing, and final production of Arrest Form Management (AFM) program at MDPD. Updated Microsoft Active Directory for AFM users with correct online security access on MDPD Enterprise Network for sworn police officers and non-sworn civilians.

Bachelor Of Science - Bs, Computer And Information Sciences And Support Services, 3.50

A+ Hardware And Software Certificate - School Of Continuing Studies And Education, Computer And Information Sciences And Support Services

Computer A+ Training at University of Miami School of Continuing Studies and Education

Bachelor Of Science In Computer Science, Computer And Information Sciences And Support Services