Keith Chapman Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

Orlando, Florida Area

• Led a highly skilled team responsible for estimating and renovating single family homes. Responsible for approval of new acquisitions, budgets and financial accountability for newly acquired properties. Negotiated.
• Remotely maintained staff engagement/productivity during and post Covid-19 lockdown, providing training on new technology and pandemic business practices.
• Approved deployment of $15M+ for new acquisitions and renovation budgets.
• Created and presented market specific SOPs and presentations.
• Vetted Comparative Market Analysis for accuracy against initial purchase offers.

• Led daily operations throughout Florida and Georgia for multiple institutional investor portfolios consisting of single, multi-family and new construction homes. Responsible for estimating/assessing potential.
• Achieved <1% of critical defects on completed projects.
• Negotiated/reduced vendor roofing costs by 15%.
• Accountable for management of up to 50 projects simultaneously.
• Developed vendor quality standards, increasing client signoff acceptance by 25%.

Orlando, Florida

• Led three operational teams consisting of 20 full-time staff and a national network of title companies responsible for processing ownership documents, inventory trades and transfers for 150+ worldwide time share.
• Reduced company escrow bond needs by $20M (10%).
• Created process improvement resulting in a 50% reduction in staff, while increasing process efficiency.
• Achieved #2 ranking among division managers on Employee Opinion Survey.

Orlando, Florida

• Directed daily operations of a high-volume closing department responsible for final disposition of investor assets, including government, public and privately held REO portfolios. Oversaw closing and funding of up to.
• Managed 120+ nationwide vendors, including title companies, property managers and real estate agents.
• Designed innovative cost reduction strategy resulting in annual savings of $100K+.
• Structured personnel, workflows and reporting to comply with investor requirements, reducing timelines by 30%.

Orlando, Florida

• Directed the daily operation of a division charged with regulatory responsibility for 300,000+ professional licensees. Accountable for 78 employees and 10 field offices.
• Assumed and completed highly politically sensitive projects, mitigating negative publicity and cost overruns.
• Directed special projects including security, construction and outsourcing.
• Prepared correspondence on behalf of Governor’s office and Agency Secretary.
• Oversaw customer service call center handling 2,500 calls per month.
• Created new legislation implementation procedures.

West Palm Beach

• Managed four program areas and 13 employees encompassing mediations, investigations, inspections and unlicensed activity for five Southeastern Florida counties.
• Maximized work quality/team output, resulting in recognition as most productive office.
• Presented regulatory and educational updates at local trade association meetings.
• Created inspection quality assurance program.
• Directed operations of the South Florida Regulatory Field Office, including supervision and training of 10 employees; reviewed and edited confidential investigative reports, subpoenas, correspondence and unlicensed.
• Engaged in extensive public contact and maintained close working relationships with state/federal regulatory agencies and city/county officials.

Miami

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area