Keith Christensen Email & Phone Number

Liberty Lake, Washington, United States

OVERVIEW:- Responsible for the high-quality development of custom analytics content for UKG's Human Capital Management products. - Accountable for delivering top-quality analytics and business intelligence consulting services to customers utilizing the IBM/Cognos suite of products. - Skills essential to this role include outstanding customer support, strong analysis, change control, consulting, organization, and written and verbal communication. - Exhibit functional and technical knowledge of HCM and Payroll systems.- Consistently meet target dates and renegotiate deliverables.- Ability to manage many concurrent projects.

Spokane, Wa

OVERVIEW: Co-managed all HR systems including: UKG Pro, SuccessFactors, and TLC (Cornerstone OnDemand). Worked with internal and external auditors to meet compliance and regulatory audits. Developed scheduled and ad-hoc reporting for business leaders. Led system troubleshooting efforts, partnering with software vendors to drive resolution. Tracked and reported on key KPIs/people metrics. HIGHLIGHTS:- Designed, constructed, and managed a database for generating custom-formatted employee talent profiles, development plans, 9-block charts, and succession plans for the Annual Talent Review. Developed a database user guide and provided training on use. Tracked relevant talent metrics of interest for company executives and Board of Directors. - Created and implemented a company-wide process/tool for capturing COVID-19 health attestations and vaccination information. This included an automated, self-sustaining solution for notifying new hires and reminding existing employees to participate. - Gathered employee engagement data through a variety of pulse surveys administered through SurveyMonkey. Helped generate survey content. Configured survey settings/functions. Provided real-time dashboard visualizations and summaries to executives and HR leadership.- Co-led the successful implementation of SuccessFactors’ Goal Management and Compensation Planning modules. Provided roll-out support for the annual goal-setting and compensation planning cycle.- From Feb 2020 to June 2021, managed, tracked, and configured all compliance-related training in the TLC (Cornerstone OnDemand) system. Provided scheduled & ad-hoc reporting.

Liberty Lake, Wa

Provide strategic analyses of global workforce data to drive informed and timely business decisions. Track and present KPI updates and key metrics on a monthly, quarterly, and annual basis to HR leadership and Executive Team. Work with internal and external auditors to meet compliance and auditing requirements. Build project plans, ensure adherence to project schedules, and work effectively with HR and key business partners in meeting project objectives. Support company and HR change management efforts. Provide systems support to the wider HRIS and HR team as needed.Highlights:- Monitor, analyze, and report on data trends that may have a strategic impact on existing or future projects/processes. Provide executive summary and highlights that expose patterns, shifts, or outliers in people metrics.- Project manage the data collection, approval workflow, reporting, and auditing associated with the company’s multi-million dollar global restructuring/staff reduction initiative. - Generate reports/queries using appropriate reporting tools (PeopleSoft, Taleo, SuccessFactors, CVent survey tool, and custom databases). Develop standard reports for ongoing customer needs.- Coordinate the effort of identifying/tracking the needed adjustments to employee records, associated with major organizational restructuring decisions and company acquisitions.- Building out HR metric tracking through Microsoft PowerBI dashboards and reporting (validating dataset imports, developing calculations & visualizations, ensuring proper security, and report dissemination).- Supported the Compensation team, in developing innovative, custom solutions that generate quarterly and annual sales employee variable pay statements using Microsoft Access.

Tukwila, Wa

Managed all CM HRIS systems including: Ultipro ESS/MSS, SilkRoad Recruiting & Onboarding (implemented), Taleo Recruiting (former system), SuccessFactors/KMS eOnboarding (former system), Cornerstone’s Learning Management (LMS), Compensation Management (implemented), and Performance Management (implemented) modules, and COGNOS Business Intelligence. Oversaw and cleaned up permissions, security, and workflow of each. Managed systems integration, implementations, upgrades, and processing. Developed scheduled and ad-hoc reports, and regular system audits through COGNOS Business Intelligence.

Renton, Wa

Functioned as a technical lead for HR system maintenance, implementations, and reporting for Providence’s OneHR division and wider community. Produced innovative technology solutions that support the day-to-day operations of the HR Service Center (HRSC). Provided project management for major system/module roll-outs and HR programs, including: - The rollout and management of a $40 million wellness incentive program, which included the integration of data from various vendors and software.- The implementation of a new absence management module within the Lawson system.

Seattle, Wa

Worked with HR and other departments in promoting effective usage of HR systems. Provided data analysis services, tracking key metrics and trends, presenting results to departmental and upper-level executives. Identified and implemented technology solutions to enhance the department’s effectiveness in reaching short- and long-range goals. Provided systems expertise in researching and answering questions, and in training end-users on HR systems.Performed compensation analyses (including market analysis) for new and changing positions as well as data gathering for the annual compensation cycle.Created and maintained a Benefits Administration database (using Access & SQL) that supported the annual benefits open enrollment cycle, monthly billing reconciliation process, and employee life event changes.

Brea, Ca

Became a subject matter expert on Ceridian's Time & Attendance module, in preparation for rolling this functionality out to a campus of 5,500 employees.Developed and conducted classroom and one-on-one training sessions, educating managers, supervisors, and employees on the the newly acquired system.Designed/maintained training manuals, fielded technical questions, and oversaw system usage. Worked with system administrators in identifying the root cause of technical glitches, and tested system patches and fixes. Trained company associates on new California state wage and hour laws.

M.Ed., Education Administration

B.A., Psychology (Spanish Minor)