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Keith Craig Email & Phone Number
Head of Learning Design and Innovation
at
Empath
1 work email found
@stccg.com
2 phones found area 780
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Learning Design and Innovation
Location
Greater Tampa Bay Area, United States
Company size
Who is Keith Craig? Overview
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Quick answer
Keith Craig is listed as Head of Learning Design and Innovation at Empath, a with 28 employees, based in Greater Tampa Bay Area, United States. AeroLeads shows a work email signal at stccg.com, phone signal with area code 780, and a matched LinkedIn profile for Keith Craig.
Keith Craig previously worked as Head of Learning Design & Innovation at Empath and Advisor, Learning Programs at Empath. Keith Craig holds Master Of Business Administration (M.B.A.) from University Of South Florida Muma College Of Business.
Company email context
Email format at Empath
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{first_initial}{last}@stccg.com
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Profile bio
About Keith Craig
Proven leader with a track record of building and guiding teams that are committed to the principle that training investments must lead to valuable outcomes. An innovation-minded strategic thinker with demonstrated success in the areas of learning and eLearning leadership, customer education, strategy, consulting, and design, and a record of approaching challenges with insight, creativity, and wit.
Listed skills include Consulting, Writing, Change Management, Coaching, and 71 others.
Current workplace
Keith Craig's current company
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Empath
10 roles
Keith Craig work experience
A career timeline built from the work history available for this profile.
Head Of Learning Design & Innovation
CurrentLeading strategy, design, and development activities for cybersecurity and other training programs supporting the Managed Service Provider (MSP) community.
Nov 2024 - Present
Advisor, Learning Programs
Oct 2023 - Nov 2024
Learning Strategy & Design Consultant
CurrentLearning strategy, planning, and design consulting, with an emphasis on long-term goals and outcomes. Applying expertise gained through experience in multiple industries, including eLearning, customer education, employee performance, franchise operations, and technology.
Aug 2023 - Present
Director, Learning & Enablement
Led the teams behind our customer-facing RingCentral University, and the post-sales learning and enablement programs for Customer Experience Enablement, Customer Care, and our Global Service Partners.Recruited to lead RingCentral’s customer training instructional design and development teams through a period of change and transformation, and to lead strategy, planning, and curriculum activities for a customer university serving 70,000+ students a year.Our multinational team of designers, developers, instructors, project managers, and program managers worked cross-functionally to redesign and relaunch RingCentral University, evaluate and redesign our core curricula, develop processes for customer feedback and NPS, develop or streamline internal processes, and implement a program management strategy for self-service programs and for international support.Leadership changes, downsizing, and org restructuring led to several related and overlapping roles in 2022 and 2023, including:* Director, Post-Sales Enablement Solutions* Director, CXE Curriculum Development and Instructional Design* Director, Post-Sales Enablement* Director, CXE Instructional Design & Development* Sr. Manager, Customer Experience Instructional Design
Sep 2020 - Jul 2023
Learning Strategy & Design Consultant
Learning strategy, planning, and design consulting, with an emphasis on long-term goals and outcomes. For St. Charles Consulting Group (Chicago), and as an independent consultant.
Aug 2019 - Sep 2020
Director, Instructional Design
Worked with Business, Operations, IT, and People leadership to support 100,000+ Panera and franchise associates at 2100+ bakery-cafe locations. Responsible for the development, deployment, and maintenance of the tools, systems, and processes that support associate training in all Panera bakery-cafes. Accountabilities included curriculum strategy and design, content design and development, elearning, distance learning, LMS, media design and development, R&D support, project management, change management, and mid- and long-term learning and learning technology strategies.Initially established Panera’s Instructional Design function with the single mission of introducing eLearning system-wide at Panera. Responsibilities regularly expanded, and grew to include five functions within the Panera Learning & Development organization: Retail Operations Curriculum & Design, Bakery Operations L&D, Learning Technology (including LMS and analytics), eLearning Design and Development, and L&D Project Management. Played a lead role in developing and deploying a strategy to reimagine and rebuild Panera’s entire associate development infrastructure—technology, curricula, field support—including owning the complete redesign of our bakery-cafe associate curriculum, and the cultural onboarding program experienced by 100,000+ new associates a year. Led the initiative to create a new Panera L&D technology & innovation strategy, and related design, development, systems, and innovations teams.
Sep 2005 - Jan 2019
Director Of Custom Services
Directed the consulting, design, and development operations of the highly-respected eLearning firm founded by Dr. Michael Allen. Served as a member of Allen’s Senior Leadership Team with the CEO, President, CFO, CKO, and VP of Sales and Marketing. Participated in developing future business strategies, including mergers and acquisitions, new product and service development, and strategic partnerships. Managed during a period of unprecedented growth, when design and development staff doubled, and consulting Studios grew from two to five, including expansion to the West Coast. Restructured the services organization to prepare for future growth. Established new processes, compensation structure, and internal skill development programs.
Jul 2003 - Jul 2005
Studio Executive
Led and managed the day-to-day operations of a profitable, highly creative, highly collaborative eLearning design and development team. Established Allen’s first remote consulting and development office, in Tampa, Florida. Consulted on learning strategies for multiple Fortune 500 clients. Led the design activities for many of the projects in the studio, including an award-winning sales training program for DuPont. Mentored studio members and clients on Allen’s iterative design process—a process very similar to the Design Thinking approach now used by many design teams.
Feb 2000 - Jun 2003
Senior New Media Producer
Internal consultant working with sales and marketing management to develop eLearning strategies for achieving IBM sales goals. Led project teams through an iterative and collaborative design and development process. Responsibilities included problem analysis, requirements definition, tool and platform decisions, project management, and instructional design. Managed key vendor relationships, oversaw the look and feel of all projects, and advised on issues specific to eLearning.
Feb 1997 - Feb 2000
2 education records
Keith Craig education
Master Of Business Administration (M.B.A.)
University Of South Florida Muma College Of Business
Bachelor’S Degree, Economics
Eckerd College
FAQ
Frequently asked questions about Keith Craig
Quick answers generated from the profile data available on this page.
What company does Keith Craig work for?
Keith Craig works for Empath.
What is Keith Craig's role at Empath?
Keith Craig is listed as Head of Learning Design and Innovation at Empath.
What is Keith Craig's email address?
AeroLeads has found 1 work email signal at @stccg.com for Keith Craig at Empath.
What is Keith Craig's phone number?
AeroLeads has found 2 phone signal(s) with area code 780 for Keith Craig at Empath.
Where is Keith Craig based?
Keith Craig is based in Greater Tampa Bay Area, United States while working with Empath.
What companies has Keith Craig worked for?
Keith Craig has worked for Empath, Long View Performance Design, Llc, Ringcentral, St. Charles Consulting Group, and Panera Bread.
How can I contact Keith Craig?
You can use AeroLeads to view verified contact signals for Keith Craig at Empath, including work email, phone, and LinkedIn data when available.
What schools did Keith Craig attend?
Keith Craig holds Master Of Business Administration (M.B.A.) from University Of South Florida Muma College Of Business.
What skills is Keith Craig known for?
Keith Craig is listed with skills including Consulting, Writing, Change Management, Coaching, Customer Service, E Learning, Leadership Development, and Instructional Design.
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