Keith Craig Email and Phone Number
Florida, United States
Keith Craig's Location
Greater Tampa Bay Area, United States, United States
Keith Craig's Contact Details
Keith Craig work email
- Valid
- Valid
- Valid
Keith Craig personal email
n/a
Keith Craig phone numbers
About Keith Craig
Proven leader with a track record of building and guiding teams that are committed to the principle that training investments must lead to valuable outcomes. An innovation-minded strategic thinker with demonstrated success in the areas of learning and eLearning leadership, customer education, strategy, consulting, and design, and a record of approaching challenges with insight, creativity, and wit.
Keith Craig's Current Company Details
Empath
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Head of Learning Design and Innovation
Florida, United States
- Website:
- empathmsp.com
- Employees:
- 28
Keith Craig Work Experience Details
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Head Of Learning Design And InnovationEmpathFlorida, United States
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Head Of Learning Design & InnovationEmpath Nov 2024 - PresentTampa, Fl, UsLeading strategy, design, and development activities for cybersecurity and other training programs supporting the Managed Service Provider (MSP) community.
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Advisor, Learning ProgramsEmpath Oct 2023 - Nov 2024Tampa, Fl, Us
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Learning Strategy & Design ConsultantLong View Performance Design, Llc Aug 2023 - PresentLearning strategy, planning, and design consulting, with an emphasis on long-term goals and outcomes. Applying expertise gained through experience in multiple industries, including eLearning, customer education, employee performance, franchise operations, and technology. -
Director, Learning & EnablementRingcentral Sep 2020 - Jul 2023Belmont, Ca, UsLed the teams behind our customer-facing RingCentral University, and the post-sales learning and enablement programs for Customer Experience Enablement, Customer Care, and our Global Service Partners.Recruited to lead RingCentral’s customer training instructional design and development teams through a period of change and transformation, and to lead strategy, planning, and curriculum activities for a customer university serving 70,000+ students a year.Our multinational team of designers, developers, instructors, project managers, and program managers worked cross-functionally to redesign and relaunch RingCentral University, evaluate and redesign our core curricula, develop processes for customer feedback and NPS, develop or streamline internal processes, and implement a program management strategy for self-service programs and for international support.Leadership changes, downsizing, and org restructuring led to several related and overlapping roles in 2022 and 2023, including:* Director, Post-Sales Enablement Solutions* Director, CXE Curriculum Development and Instructional Design* Director, Post-Sales Enablement* Director, CXE Instructional Design & Development* Sr. Manager, Customer Experience Instructional Design -
Learning Strategy & Design ConsultantSt. Charles Consulting Group Aug 2019 - Sep 2020St. Charles, Illinois, UsLearning strategy, planning, and design consulting, with an emphasis on long-term goals and outcomes. For St. Charles Consulting Group (Chicago), and as an independent consultant. -
Director, Instructional DesignPanera Bread Sep 2005 - Jan 2019St Louis, Mo, UsWorked with Business, Operations, IT, and People leadership to support 100,000+ Panera and franchise associates at 2100+ bakery-cafe locations. Responsible for the development, deployment, and maintenance of the tools, systems, and processes that support associate training in all Panera bakery-cafes. Accountabilities included curriculum strategy and design, content design and development, elearning, distance learning, LMS, media design and development, R&D support, project management, change management, and mid- and long-term learning and learning technology strategies.Initially established Panera’s Instructional Design function with the single mission of introducing eLearning system-wide at Panera. Responsibilities regularly expanded, and grew to include five functions within the Panera Learning & Development organization: Retail Operations Curriculum & Design, Bakery Operations L&D, Learning Technology (including LMS and analytics), eLearning Design and Development, and L&D Project Management. Played a lead role in developing and deploying a strategy to reimagine and rebuild Panera’s entire associate development infrastructure—technology, curricula, field support—including owning the complete redesign of our bakery-cafe associate curriculum, and the cultural onboarding program experienced by 100,000+ new associates a year. Led the initiative to create a new Panera L&D technology & innovation strategy, and related design, development, systems, and innovations teams. -
Director Of Custom ServicesAllen Interactions Inc. Jul 2003 - Jul 2005Mendota Heights, Mn, UsDirected the consulting, design, and development operations of the highly-respected eLearning firm founded by Dr. Michael Allen. Served as a member of Allen’s Senior Leadership Team with the CEO, President, CFO, CKO, and VP of Sales and Marketing. Participated in developing future business strategies, including mergers and acquisitions, new product and service development, and strategic partnerships. Managed during a period of unprecedented growth, when design and development staff doubled, and consulting Studios grew from two to five, including expansion to the West Coast. Restructured the services organization to prepare for future growth. Established new processes, compensation structure, and internal skill development programs. -
Studio ExecutiveAllen Interactions Inc. Feb 2000 - Jun 2003Mendota Heights, Mn, UsLed and managed the day-to-day operations of a profitable, highly creative, highly collaborative eLearning design and development team. Established Allen’s first remote consulting and development office, in Tampa, Florida. Consulted on learning strategies for multiple Fortune 500 clients. Led the design activities for many of the projects in the studio, including an award-winning sales training program for DuPont. Mentored studio members and clients on Allen’s iterative design process—a process very similar to the Design Thinking approach now used by many design teams.
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Senior New Media ProducerIbm Feb 1997 - Feb 2000Armonk, New York, Ny, UsInternal consultant working with sales and marketing management to develop eLearning strategies for achieving IBM sales goals. Led project teams through an iterative and collaborative design and development process. Responsibilities included problem analysis, requirements definition, tool and platform decisions, project management, and instructional design. Managed key vendor relationships, oversaw the look and feel of all projects, and advised on issues specific to eLearning.
Keith Craig Skills
Consulting
Writing
Change Management
Coaching
Customer Service
E Learning
Leadership Development
Instructional Design
Training
Team Building
Staff Development
Leadership
Learning Management Systems
Public Speaking
Employee Training
Technical Writing
Strategic Planning
Instructor Led Training
Management
Project Management
Multimedia
Learning Management
Adobe Creative Suite
Graphic Design
Logo Design
Dreamweaver
Indesign
Photography
Photoshop
Illustrator
Microsoft Office
Powerpoint
Web Design
Microsoft Word
Video Production
Microsoft Excel
Adobe Acrobat
Video Editing
Digital Photography
Windows 7
Dependable Team Player
Corel Draw
Interpersonal Communication Abilities
Wix
Highly Ambitious
Digital Printing
High End Retouching
Image Manipulation
Premiere Pro
Flexisign
Fast Learner
Forward Thinking
Detailed Organization
Portrait Photography
Mac Os X
Muse
Adobe Encore
Internet
Self Starter
Interpersonal Skill
Eagle Scout
Presentation Skills
Influence Others
Supervisory Skills
Presentations
Business Strategy
Team Leadership
Analytical Skills
Organizational Leadership
Design
Business
Communication
Curriculum
Strategy
Interaction Design
Keith Craig Education Details
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University Of South Florida Muma College Of BusinessMaster Of Business Administration (M.B.A.) -
Eckerd CollegeEconomics
Frequently Asked Questions about Keith Craig
What company does Keith Craig work for?
Keith Craig works for Empath
What is Keith Craig's role at the current company?
Keith Craig's current role is Head of Learning Design and Innovation.
What is Keith Craig's email address?
Keith Craig's email address is kc****@****ccg.com
What is Keith Craig's direct phone number?
Keith Craig's direct phone number is +178079*****
What schools did Keith Craig attend?
Keith Craig attended University Of South Florida Muma College Of Business, Eckerd College.
What are some of Keith Craig's interests?
Keith Craig has interest in Social Services, Christianity, Children, Education, Environment, Photography, Poverty Alleviation, Music, Disaster And Humanitarian Relief, Dreaming.
What skills is Keith Craig known for?
Keith Craig has skills like Consulting, Writing, Change Management, Coaching, Customer Service, E Learning, Leadership Development, Instructional Design, Training, Team Building, Staff Development, Leadership.
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