Working alongside the Sports Connect Board of Directors to ensure the companies core values and visions are met. Responsible for overseeing the day-to-day operational management across the organisation through the design and implementation of processes and systems which ensure the effectiveness of the business operations.

Following the events industry collapsing amid the Covid-19 Pandemic and being made redundant I have decided to take the plunge and become a self-employed driver for a Utilities company.Daily tasks supporting the engineers on site and setting up in advance of installation and clearing after installation complete.

Responsible for the day to day running of the Marquee Department and for overseeing the full customer journey from enquiry, site visits, quotations, confirmation and build as well as the de-rig and the customer satisfaction.Key responsibilities include:• Deliver exceptional customer service to retain existing customers, including resolving customer complaints • Ensured positive customer experiences by implementing effective quality assurance practices.• Responsible for all Health & Safety aspects including 3 different external audits in line with various Industry Affiliations.• Accountable for the departmental Profit and Loss.• Responsible for the ensuring that CDM Paperwork and RAMS were all up to date and supplied to the relevant customer / organisation ahead of the build• Designed and implemented multiple polices and method statements in order to streamline the department and ensure targets and budgets could be met.• Responsible for the project management of multiple build sites both onsite in person and remotely• Day to day Operations and Logistics of the department including staffing, vehicles, vehicle checks, • Effective Line Management of over 30 Staff• Delivery and Installation of Welfare Units, Chemical Toilets, Canteens, Temporary Track-Way, Event Trailers (WC & Showers)• Deliver regular staff training via Toolbox Talks • Part of the On-Call Management Team to deal with out of hours issues • Work closely with the Transport Manager to ensure that drivers hours, vehicle checks etc were all completed to the required standard and all WTD and Drivers Hours were adhered to

Responsible for the overall day to day management of the UK Events and for reporting to the Directors on a regular basis with regards to monthly KPI's and sales targets of the Sales Team.In addition to being a senior member of the Sales Team I am responsible for all Logistical and Operational aspects of the UK Business including budgets for event staffing, and contracting of our UK Event Suppliers.• Reduced accommodation overheads across all events by 7% per site over 2 years through strong contract negotiation.• Responsible for resort-based team of 50 and sales team of 4.• Led UK Division which consisted of 11 different youth football and rugby resorts catering for circa 11,000 passengers per year.• Event Director 2015, 2016 & 2017 for Camber Sands Football Festival (3,000 Attendees)• Developed and delivered new process for employee evaluation which resulted in increased staff levels which were evidenced during staff appraisals.• Grew UK youth rugby and football business by 27% by securing two contracts enabling us to deliver 6 additional events .• Health and Safety Champion responsible for all Health and Safety aspects and safeguarding including writing and implementation of Sports Tours Safety Management Plan.• Whilst Sales Director increased sales by 11% by effectively negotiating agreements where Sports Tours were considered preferred supplier for UK's “Youth Elite Rugby Teams”.• Event Director of the UK’s largest youth football tournaments• Event Director for the UK’s fastest growing Youth Rugby Festival in 2015, 2016 and 2017

In addition to overseeing the UK Events I also hold the role of Educational Events Manager. This role is a new role developed to work along side the Managing Director to create, implement and Manage an Educational Sector within the Business.

Working within the University Division of Absolute Sports Travel - one of the market leaders within the university sports festival and student travel industry. • Through strong contract negotiations reduced Overall Event Expenditure during 2013 / 14 by 16%.• Responsible for lowering European youth travel travel costs by 5% through effective negotiation skills and by holding central contracts rather than individual contracts.• Increased Sales team by 3 people through effective advertising and staff training meaning that overheads per staff member were reduced whilst increasing customer demand.• Reviewed and amended Absolute Travels Safety Management Plan to fall in line with Industry Standard Policies ensuring Good Practice was followed.• Event Director for the UK’s only DOXBRIDGE University Sports Festival• Event Manager for youth football and rugby tours across Europe.

Responsible for the delivery of all events and ad hoc tours post-sale (approximately 50-75 groups a year) with an annual revenue in excess of £1million and gross profit of £100k.Client management, ensuring a consistently high level of customer service. • Accountable for £750,000 transport budget.• 6 Years as Event Director for Europe’s two biggest University Sports Festivals: Saloufest & Festival Italia (7,000 Pax at each) • Reduced transport budget by 3% through effective purchasing skills and contract negotiation.• Recruited, hired and trained crew members on application of projects, customer relations and customer service.• Streamlined operational efficiencies by establishing and implementing effective programmes.• Enhanced customer satisfaction ratings by resolving issues efficiently.• Increased revenue and profits through development of 2 new products in Europe.• Event Director for Masterclass School Sports Festivals in Spain, Italy and Malta• Event Director for youth football events in Spain, Netherlands and Italy

During my role at ILOVETOUR I was responsible for overseeing the contracting of all hotels, coaches, ferries, Eurotunnel etc as well as carrying out regular audits on each of the previously mentioned areas of the business.Responsibilities Included :• Responsible for the performance and development of the Operations team• Ensures maximum profitability, efficiency & client satisfaction is in line with company targets and values by negotiating the best possible prices whilst maintaining a high level of quality• Liaise with suppliers and handlers in resort to make tour arrangements, administer supplier payments and invoices. • Manage & deliver the ILOVETOUR events in resort alongside our Sales Team• Retention of previous clients and generation of new leads/sales• Feedback product information to sales team• Work with Marketing team to deliver key promotions/messages on time for an affective sales campaign• Ensure tours are executed to budget maintaining profitability and quality• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. • Demonstrates ability to interact and cooperate with all company employees. Relationships and Roles:• Ensure that the sales and operations team meet or exceed all company standards for prospecting calls, appointments, presentations, proposals and bookings• Maintains contact with all (especially key) event clients in the market area to ensure high levels of client satisfaction.

I liaised with clients to ascertain their precise requirements within our structured school sports European events and worked closely with key stakeholders at every level of the business to ensure the effective delivery of events.Duties:o Sales for European Sports events at four destinations operating 3 times a year simultaneouslyo Negotiate vendor contracts to achieve the best market rate availableo Inspecting and auditing vendors and venues for risk assessments and capacity suitabilityo Recruitment of temporary event staff, including sports coaches and hotel repsAchievementso Worked with key suppliers to improve event delivery and profitabilityo Grew the repeat booking numbers YOY through improved customer service and product offering