Keith Hays Email & Phone Number

US

• I configure communications server and security applications, supporting the network across multiple CECs and 32 active logical partitions (LPARs). I program IBM Security zSecure, customizing audit rule-based.
• Played key role in upgrading mainframe email protocol from SMTP to CSSMTP for all LPARs, creating zero incident tickets and completing project three months ahead of schedule; managed name resolution conversion to.
• Mentored colleagues, providing training on zOSMF network configuration based on testing experience.
• Oversaw new audit process, learning new coding language to customize audit checks; planned remediation schedule to fix audit issues prior to formal audit process.
• Developed new reporting standards for ServiceNow requests, preparing documentation and holding training sessions on creating and using new reports.
• Assisted upgrading hardware from an IBM z13 to IBM z15.

US

• I provided second and third tier technical support and problem management to end users on moderately complex operational and network issues. I tested, debugged, and configured moderately complex hardware/software.
• Conducted remote upgrades of slow legacy claims laptops; streamlined operations to remotely resolve performance issues.

I constructed, maintained, and operated a corporate local area network (LAN), comprised of Windows NT, Windows 2000, and Windows XP computers supporting both local and remote users.