Keith Hays Email & Phone Number

Us

I configure communications server and security applications, supporting the network across multiple CECs and 32 active logical partitions (LPARs). I program IBM Security zSecure, customizing audit rule-based programming compliant with DoD standards and implement AT-TLS for data security. I troubleshoot communications-related problems using NetView, packet traces, and NetStat commands, and I maximize TCP/IP throughput and facilitate SNA connectivity.Key Accomplishments:• Played key role in upgrading mainframe email protocol from SMTP to CSSMTP for all LPARs, creating zero incident tickets and completing project three months ahead of schedule; managed name resolution conversion to IPNODES.• Mentored colleagues, providing training on zOSMF network configuration based on testing experience.• Oversaw new audit process, learning new coding language to customize audit checks; planned remediation schedule to fix audit issues prior to formal audit process.• Developed new reporting standards for ServiceNow requests, preparing documentation and holding training sessions on creating and using new reports.• Assisted upgrading hardware from an IBM z13 to IBM z15.• Assisted implementing IDAA on z.

Us

I provided second and third tier technical support and problem management to end users on moderately complex operational and network issues. I tested, debugged, and configured moderately complex hardware/software components, tools, and utilities for desktop environments using Windows platforms. I supported Microsoft Office, VMware View Administrator, VMware VSphere, and VMware Client.Key Accomplishments:• Conducted remote upgrades of slow legacy claims laptops; streamlined operations to remotely resolve performance issues.

I constructed, maintained, and operated a corporate local area network (LAN), comprised of Windows NT, Windows 2000, and Windows XP computers supporting both local and remote users.