Keith Alvendia - Fragata Email & Phone Number

Greater New York City Area

• Responsibilities:
• Handle correspondence and respond to members' inquiries and issues
• Set Coaching Call Guest appointments and make follow ups
• Manage files in electronic forms using applications such as Dropbox and Googles Docs
• Handle member database building responsibilities such as updating email or contact lists
• Prepare webinar presentations and record minutes of meetings

• Responsibilities:
• Handled correspondence and respond to members' inquiries and issues
• Set client/prospect appointments and make follow ups
• Handled calendar management duties by coordinating schedules and appointments
• Scanned through client's email and provide reminders for those that need immediate response
• Managed files in electronic forms using applications such as Dropbox and Googles Docs

• Responsibilities:
• Managed blog posts for publishing
• Researched the web for ideas and resources for a project or blog post
• Transcribed video and audio for ebook creation
• Edited photos for blog post usage
• Meme creation for Social Media

• Responsibilities:
• Assisted in remote and real-time monitoring of customer service agents' member interactions
• Analyzed and presented reports on agents' customer support assistance
• Provided feedback and recommendations for improvement on quality reports
• Created presentation for client meetings based on quality reports
• Provided onsite and offsite training for newly hired/transferred customer service agents on quality customer support assistance