Keith Arnold Email & Phone Number

North Saanich, Bc, Ca

Victoria, British Columbia, Canada

☼ Transformational Change Leadership☼ Lean Process Audit & Improvement ☼ Strategic Planning & KPI Facilitation ☼ Program & Project Management ☼ Business & User Documentation ☼ Education & Training Services

Vancouver, Canada Area

My role covered the following key areas of responsibility: 1. Directing product development and service delivery teams in order to achieve corporate revenue targets, meet productivity and quality objectives, maintain a robust culture of collaboration and innovation, and to sustain the highest level of customer satisfaction. 2. Providing overall leadership to companywide Lean/Agile culture and practices, maintaining cross-functional alignment to company mission and… Show more My role covered the following key areas of responsibility: 1. Directing product development and service delivery teams in order to achieve corporate revenue targets, meet productivity and quality objectives, maintain a robust culture of collaboration and innovation, and to sustain the highest level of customer satisfaction. 2. Providing overall leadership to companywide Lean/Agile culture and practices, maintaining cross-functional alignment to company mission and strategies, while coaching and enabling the use of appropriate tools and techniques to drive continuous improvement. 3. Facilitating the annual strategic planning and corporate KPI definition process, driving enhancements to company performance tracking, and coordinating the weekly/monthly/annual meeting rhythm to optimize executive ideation and decision-making.Additionally: • Led in promotion, definition, and establishment of formal Product Management practices within the company, helping to avoid wasted investment and enhancing the organization's ability to build the right products, with the right features, for the right target market. This contributed to average revenue growth of over 17% through 2015-2019. • Played a key role in the planning and launch of a subsidiary in India which more than tripled the organization's managed software development capacity, providing the required foundation to launch the product set onto new cloud ERP platforms and into new markets. Show less

Vancouver, Canada Area

Directed the product development, service delivery and customer support teams -• Ensuring that the department was aligned with - and fully supported - the achievement of corporate goals & objectives.• Disciplined performance management to maintain productivity and ensure high-performing teams, supported by fit and merit based onboarding / retention / offboarding practices.• Active cultivation of a growth culture characterized by continuous learning, collaboration, innovation… Show more Directed the product development, service delivery and customer support teams -• Ensuring that the department was aligned with - and fully supported - the achievement of corporate goals & objectives.• Disciplined performance management to maintain productivity and ensure high-performing teams, supported by fit and merit based onboarding / retention / offboarding practices.• Active cultivation of a growth culture characterized by continuous learning, collaboration, innovation and continuous improvement.• Leveraged and coached Lean/Agile tools & techniques to drive value, grow team effectiveness in identifying and solving problems, and to ensure the continuing optimization of key processes. Show less

Canada

Vancouver, Canada Area

• Successfully led the transformation and growth of the software development group to a balanced matrix organization supporting over 90 staff, including project managers, business analysts, architects, software engineers, testers and technical writers;• Led the multi-year program that successfully brought the company up to Capability Maturity Model Integrated (CMMI) maturity level 3; • Participated in the definition of new Boeing business service offerings, and directly managed a… Show more • Successfully led the transformation and growth of the software development group to a balanced matrix organization supporting over 90 staff, including project managers, business analysts, architects, software engineers, testers and technical writers;• Led the multi-year program that successfully brought the company up to Capability Maturity Model Integrated (CMMI) maturity level 3; • Participated in the definition of new Boeing business service offerings, and directly managed a groundbreaking Boeing process re-engineering project with a leading international airline customer. Show less

• Managed professional service planning and delivery across Western Canada with team resources located in Vancouver, Calgary and Toronto;• Supported strategic software sales efforts and actively participated in promotion of business analytics technology, resulting in achievement of over $1-million of new business in British Columbia during 2000/2001; &• Played a key role in developing a new client-focused service delivery model, promoting streamlined professional services contract… Show more • Managed professional service planning and delivery across Western Canada with team resources located in Vancouver, Calgary and Toronto;• Supported strategic software sales efforts and actively participated in promotion of business analytics technology, resulting in achievement of over $1-million of new business in British Columbia during 2000/2001; &• Played a key role in developing a new client-focused service delivery model, promoting streamlined professional services contract processes, and facilitating development of the Development Partner program in Western Canada. Show less

• A key participant in the team that established a direct corporate presence for SAS Institute in South Africa, building an effective cross-functional team of over 25 consultants, trainers and support staff;• Played a key role managing strategic customer relationships in the financial, mining, utility and government sectors; &• Directly planned and managed an enterprise data warehouse project with a large petrochemical producer.

• Conducted needs assessments, prepared professional services proposals and developed implementation project plans for customer organizations across the Southern UK;• Planned, initiated and managed concurrent onsite customer engagements, including internal and external stakeholder management and onsite status meetings with clients;• Trained consultants in the use of rapid application development (RAD) methodology, and represented the company on the DSDM Consortium working group; :•… Show more • Conducted needs assessments, prepared professional services proposals and developed implementation project plans for customer organizations across the Southern UK;• Planned, initiated and managed concurrent onsite customer engagements, including internal and external stakeholder management and onsite status meetings with clients;• Trained consultants in the use of rapid application development (RAD) methodology, and represented the company on the DSDM Consortium working group; :• Led the development of consulting processes meeting the ISO9000 standard. Show less

Mba, Executive Management / Management Consulting

Vma, Value Management Associate

Masters Certificate In Project Management, Project Management

Datametrics, Computer Science