Keith Wheeler Email & Phone Number

I am responsible for managing projects, providing technical expertise, and delivering exceptional client service. My primary focus is on project planning and management, cybersecurity assessment, client communication, technology training, office moves/renovations, technical escalation, vendor management, and network infrastructure configuration.

Washington D.C. Metro Area

- Provide infrastructure analysis and support for DelCor clients - Perform day to day infrastructure support tasks - Assist clients in budgeting their IT services and and future proofing their environment- Provide subject matter expertise with Exchange messaging systems, Office 365, Cisco and Webroot firewall systems and Windows 10 desktops

Washington D.C. Metro Area

1200 New Jersey Avenue, Washington Dc 20590

- Part of the Office 365 architecture and Project team responsible for mobile device readiness for Exchange Online mailboxes. Worked with the team to perform velocity migrations of 12,000+ on premise mailboxes to the cloud organization- Tier 3 support and Systems Administrator for Microsoft Exchange 2010, 2013 Hybrid and Exchange Online - Configured Server 2012 virtual servers to update automatically using Microsoft System Center, allowing seamless updating of MS patches, updates, and… Show more - Part of the Office 365 architecture and Project team responsible for mobile device readiness for Exchange Online mailboxes. Worked with the team to perform velocity migrations of 12,000+ on premise mailboxes to the cloud organization- Tier 3 support and Systems Administrator for Microsoft Exchange 2010, 2013 Hybrid and Exchange Online - Configured Server 2012 virtual servers to update automatically using Microsoft System Center, allowing seamless updating of MS patches, updates, and software deployment.- Served as the principal mobile device administrator for all government furnished mobile equipment that supported several thousand users.- Successfully installed, configured, deployed, and managed applications and devices for Good for Enterprise, Blackberry Enterprise, and Microsoft Exchange.- Responsible for disaster recovery for mobile device management applications and minimized any substantial downtime.- MS Exchange Administration daily tasks include, tier 2 escalations of messaging related issues, in-processing and out-processing of USDOT employees, mailbox creation and management in Exchange Online cloud infrastructure and on-premise organization, backup and maintenance and upgrades - Produced documentation on standard operating procedures, user instructions and guides.- Updated Good for Enterprise services to function in an Exchange hybrid environment allowing Good for Enterprise to function for users with no impact during mailbox migration- Created documentation, and “How To” guides for Tier 1 and Tier 2 support teams, reducing inbound service desk ticket escalations for MDM and MS Exchange issues- Created and maintained DOT Microsoft Exchange and MDM “Runbook” for training and knowledge retention- Streamlined service requests for in and out-processing of DOT employees for mail and Skype for business- Lead MS Exchange administrator for Mail and Directory Services “Tiger” team, responsible for handling all VIP mail related service escalations Show less

Washington D.C. Metro Area

- Primary point of escalation for the Tier 1 and Tier 2. Primary point of contact for VIP and Executive Support- Created technical resources and instructional checklist utilized in the onboarding of new hires - Managed the Windows 7 migration from Windows XP across the organization. Test and Pilot Windows 8 tablets and Desktops- Subject matter expert for Cisco Call Manager, LANDesk, Microsoft Exchange- Lead trainer for IT related subjects, such as Microsoft Office usage… Show more - Primary point of escalation for the Tier 1 and Tier 2. Primary point of contact for VIP and Executive Support- Created technical resources and instructional checklist utilized in the onboarding of new hires - Managed the Windows 7 migration from Windows XP across the organization. Test and Pilot Windows 8 tablets and Desktops- Subject matter expert for Cisco Call Manager, LANDesk, Microsoft Exchange- Lead trainer for IT related subjects, such as Microsoft Office usage, New Hire Orientation, Remote Access connectivity- Skilled LANDesk Administrator, able to create and generate reports on demand, create LANDesk installation packages for approved software- Created and updated Symantec Ghost Images for use across the organization- System administration using Active Directory, and PowerShell- Answered inbound phone, and email requests for assistance throughout the organization- Purchased, and provisioned mobile devices within the organization upon request, including the installation and configuring of Good Messaging system for Windows Mobile devices, and administration of the Blackberry Enterprise Server- On boarding new users, including creating Active Directory accounts, creating email mailbox within Exchange 2003 and 2007 environments, placing Pew branded image on laptop or desktop, configuring CISCO IP Phones within Cisco Call Manager- System administration within Active Directory, creating and maintaining user accounts, groups, Organizational Units - Created process for the Help Desk phase of Pew’s DC office move, including creating a visual guide for customers enabling them choose their workstation layout and packing instructions- Documented early Knowledge Base used by Help Desk- Primary trainer of the Remote Access Suite of software that Pew employs, this includes Cisco VPN, Windows Wi-Fi connection instructions and home router connection Show less

Manage the Scholastic Education technical support, testing teams. In-Processing new hires to the team, including hiring and training them. Managing time entries and vacation time.

Education record

Management Information Systems, General