Keith Bickley Email and Phone Number

• Responsible for providing leadership; instilling a sense of urgency; and driving problems towards resolution by directing, and monitoring production Team Leaders and production personnel • Ensuring that the IPC quality checks, first-off, SWI, WI, and LPA procedures are being followed on each shift.• Support of all Program-related activities, NCR processes, CAPA (8D), and all other Quality Management System requirements as needed• Setting and achieving specific goals around Lean Manufacturing principles• Ensuring that conflict and productivity issues are managed directly, constructively, and professionally in all circumstances.• Lead and manage production Team Members including resource planning; training; and performance management.• Create an environment that encourages active process improvement discussion in the context of business goals.• Production KPI related report out, creating, managing, and reporting corrective action plan vs actual results.• Identify opportunities, scope projects, and forecast resources to achieve productivity, quality, and service improvement targets for the business.• Ensure enforcement of Customer Specific Requirements and maintaining compliance with the laws and regulations related to medical cannabis.• Perform regular workplace inspections. Perform accident investigation. Correct unsafe acts or conditions. Train new/transferred/temporary employees on safe method of conducting their job. Correct or commend Health & Safety performance.

My primary goal was to provide exceptional client experience, achieve facility maintenance goals and increase customer satisfaction• Developed strategic plans to achieve short- and long-term revenue objectives.• Forecasted clients' needs effectively and offered innovative solutions for mission-critical objectives.• Obtained client buy-in for new proposals using polished and professional presentations.• Championed clients' needs to internal teams, advocating for specific requirements and objectives to achieve performance targets and improve satisfaction with company service by 30%• Coordinated with department heads to develop agency revenue streams and long-term strategies.• Motivated team members to stabilize performance, meet and exceed sales targets by 22%.• Maintained deep understanding of company services in order to offer most knowledgeable customer support.• Oversaw team of 9 professionals and sub-contractors handling maintenance trades, including HVAC, Electrical, Overhead Doors, Fire Prevention Services and Elevators

• Implemented new quality assurance and customer service standards.• Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards, client and project expectations• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.• Estimated financial requirements of new projects.• Applied coaching techniques and tools to support managers and team members in improving performance.• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.• Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans to resolve 10 open initiatives

My primary focus is streamlining our existing quality initiatives and programs, then growing a Total Quality Management program across our businesses. • Point of contact and accountable with Public Works and Government Services Canada (PWGSC) and Key Senior Officials for monitoring and maintaining the organization's security profile and addressing all industrial security issues• Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.• Meet quality assurance financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.• Validate quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.• Maintain and improve product and service quality by completing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product, process and engineering designs, and manufacturing and training methods.• Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations

• Worked with Key Team members to create and execute a continuous improvement plan focused on delivering business results, maximizing value and closing performance gaps• Provided leadership and supervision of team members in the Quality and Testing Lab departments• Supported innovation by applying new to company methodologies in the areas of People, Process, Performance and Quality Systems and Tools• Led resolution of product, customer and organizational concerns through team building, open communication, comprehensive root cause analysis and effective countermeasures• Efficiently managed day to day operations, customer support and supplier improvement• Established and maintained company quality management system as per ISO 9001 certification and compliance to industry and government legislature• Worked with process owners to develop performance measurement strategies via the creation of dashboards or similar tools to monitor project and process performance and progress• Supported continuous improvement and company growth through assisting product development, increased product quality and yields, scrap reduction and in conjunction with the formation of business strategies and budget preparation • Trained and coached process owners, champions and project teams in the use of process improvement tools and methodology, to ensure timely completion of projects with expected internal and external customer results

• Demonstrated ability to prioritize activities, make sound and logical decisions to capture emerging opportunities, resolve customer issues and assist in achieving company performance indicators• Research relevant field, corporate policies and practices, legislation and initiatives by others for improvement and adherence considerations• Supported the development of methodologies, best practices and knowledge sharing related to process improvement• Productive reaction to sudden changes to assigned or developing projects and tasks • Actively supported quality improvement initiatives through focusing team resources on key areas to improve product quality and make reductions on scrap and waste• Development and implementation of quality improvement tools, with focus given to monitor customer, production and supplier trends• Ensured that project expenditures are controlled and maintained within approved budget limitations

• Provided hands-on implementation support, including leading continuous improvement projects • Liaised directly with customers on matters involving existing mass production products, new product introduction, non-conforming product and warranty issues• Ensured correct and complete documentation was supplied to customers on new and existing products• Worked cooperatively with all sections to drive results and acts as a change agent to ensure support for the application of process improvement principles throughout the enterprise• Led all quality and training activities for introduction, including flawless launch of new radiator business• Developed fault detection and prevention systems, including documentation, training and equipment• Established and performed product validation testing and produced effective design and process countermeasures for non-conforming prototypes and mass production components• Oversaw customer product trials, visits and quality audits, ensuring readiness of associates, equipment and products