Keith R. Brodersen Email & Phone Number

Executive consulting firm dedicated to a holistic approach that optimizes the connection between people, processes, and technology. Partnering with global enterprises in healthcare, CPG, and manufacturing.• Lead ERP implementation initiatives, enhancing efficiency and productivity across multiple business functions• Direct ERP customization and optimization efforts, ensuring alignment with corporate strategy, compliance, and integrating advanced technology solutions, including Warehouse Management Systems (WMS) and Manufacturing Management Systems (MMS), to streamline processes and optimize end-to-end business operations.• Manage complex change initiatives, ensuring smooth transitions and stakeholder engagement.• Guide and influence leadership teams; and foster a culture of continuous improvement, strategic decision-making, and data-driven performance management, resulting in the successful completion of projects on time, within budget, and with enhanced operational efficiency.• As an executive consultant for a pharmaceutical client, optimize project management, standardization and processes, and streamline workflows across nonclinical development, pharmacokinetics, clinical pharmacology, and translational medicine. Improve the efficiency and accuracy of regulatory document management and submissions, including NDAs and INDs, and lead key initiatives for FDA and global regulatory advisory committees, ensuring compliance and accelerating approval timelines.

Los Angeles, Ca, Us

Global cosmetic formula, packaging, and accessories company developing future-focused, sustainable beauty products. Managed new ERP implementation on aggressive timeline. Led supply chain, logistics, S&OP and IT departments. Contributed to global business planning and cross-functional initiatives. • Managed development/integration of NetSuite ERP system transitioning from AS400. Converted AP/AR and order transactions and significantly improved processing time and generated new financial and operational reports.• Automated open order reporting, leading to a reduction in supply chain planning time and logistics lead team time. Increased customer handover / delivery accuracy and improved monthly revenue reporting accuracy.• Improved shipment tracking accuracy, reduced internal shipping status requests, increased billing efficiency, and improved order processing time. • Established 3-year strategic IT plan. Implemented new IT project approval and management structure, decreased approval times to and reduced emergency / unplanned IT spending.• Led project team to integrate subsidiary company's order processing, tracking, and reporting into North American ERP system.• Boosted average margin of existing entry transactions/orders; decreased China tariff fees by managing project to audit/track expenses for shipment transactions for reconciliation, post summary corrections, and tariff ruling protests.• Improved forecast accuracy using global forecast tracking system. Integrated salesforce pipeline reports, re-orders, and open orders across 3 global regions.• Recovered logistics and materials costs and increased average margins for orders through strategic implementation of a General Rate Increase (GRI).• Led design/implementation of global Traffic Management System and Warehouse Management System for customers across NA, Europe, and Asia.

Warren, Nj, Us

Business consulting firm bringing truth into the healthcare industry through innovative technology and strategic business process solutions.Served as senior management and compliance consultant to develop business strategies for multiple specialty pharmacies and hospitals in 3 states. Managed up to 30 client staff members and 6 departments. Consulting Firm Achievements• Built consulting firm from ground up.• Collaborated with executive team to develop business management system for strategic planning, providing quick access to operational and financial information.• Oversaw organization's strategic brand development, presentations, and marketing activities, including developing the company website and public relations activities.Client Achievements• Raised $200M in additional revenue on behalf of clients.• Led client in securing URAC specialty pharmacy accreditation with 100% compliance.• Completed final URAC on-site audit.• Established 15 training programs and Executive Team Coaching for clients.• Created/conducted 37 training sessions related to fraud, waste, abuse, and HIPAA. • Achieved significant increase in average sales revenue within 4 months of conducting sales and service strategy training for 3 pharmaceutical clients. • Developed and implemented a state-of-the-art clinical management tool.

Los Angeles, Ca, Us

Leading global provider of innovative cosmetic packaging components and plastic tubes.Developed, restructured, and directed global purchasing, traffic / logistics, customer service, and sales support teams. Oversaw 5 departments, 27 employees, and a global budget. Managed strategic partnerships with global logistics suppliers for global freight forwarding, brokerage, warehousing, and local delivery. Developed policies, procedures, and metrics to ensure customer service effectiveness. Expanded customer incentive and Service Level Agreement (SLA) programs to maximize revenues and customer loyalty.• Implemented a revenue forecasting model, which ensured Executive Board could accurately manage cash flow. Created open order release fields to track / forecast millions of open orderbook revenue.• Saved in re-production and expediting costs and reduced error entry rates, production order discrepancies, and processing time within 3 months of automating, standardizing, and validating order processing.• Established 3 Sales Support departments, hired and trained new Purchasing Team members, and established KPIs to track delivery status to provide customers with accurate open reporting. Improved customer confidence and increased average profit margins within 8 months.• Launched the cosmetic packaging industry's first customer-accessible "live open order" automated reporting site. Improved accuracy and reduced customer service and logistic team workload. Tracking system is still used 8 years after the initial go-live.• Collaborated with team to build a wholly owned production facility in Suzhou, China to meet contractual requirements for top-tier customers, ensuring the highest quality standards and on-time delivery.

Woodcliff Lake, New Jersey, Us

Manufacturer creating innovative sanitation products that prevent infection transmission and promote health and wellness.Oversaw the daily operations of the 8-member North America and Europe customer support teams and associated budgets. Improved customer service experience, improved customer engagement, and facilitated organic growth. Analyzed statistics, compiled accurate reports, and utilized assets to achieve qualitative and quantitative targets.• Reduced weekly complaints after standardizing team operations and compliance training.• Increased customer forecast accuracy after integrating a new forecast reporting system that helped target, address, or phase out low-margin customers.• Decreased team turnover after implementing a career path development plan.• Improved customer service quality results by conducting surveys; studying, evaluating, and re-designing processes, establishing and communicating service metrics; and monitoring and analyzing results.

Greater Chicago Area, Il, Us

British multinational confectionery company owned by Mondelez International.• Managed data insights analysis from annual contacts collected by consumer care center representative team. Extracted and reported key brand insights through collecting and analyzing consumer communication and quality report data to improve marketing strategy.• Launched Stride gum in 2006 to become the 4th largest selling brand with an 8.9% market share and $200M in sales. Provided valuable consumer marketing insights during the multi-year development of a new long-lasting chewing gum category.• Managed development of new contact management and reporting system to process contacts annually from 10 brand categories in North America, representing over 100 major brands.