Keith Brophy Email & Phone Number

Chesterfield, MO, US

St Louis, Missouri, United States

• Provide realtime trade support to institutional clients utilizing our global EMS REDIPlus. Coverage support includes multiple products (equities, futures, options and synthetics) and strategies (algorithmic, portfolio.
• Resolve time-sensitive issues by engaging internal technical, product management, content management teams and/or external executing brokers.
• Provide realtime support for Autex Trade Route, a global FIX-based order-routing network connecting buy-side firms to over 600 brokers through a single FIX connection. Provide customer query resolutions regarding their.
• Support Autex Indication of Interest (IOI) and Trade Advertisements allowing brokers to advertise equities liquidity to their buy-side clients.
• Train and Mentor new specialists on the team providing initial on-boarding training and continued learning throughout their progression. Participated in the overhaul of our training materials.
• Investigate FINRA CAT reporting issues making sure to stay within all the appropriate compliance requirements required for CAT reporting. Helped build our CAT reporting process and procedures.

St Louis, Missouri, United States

• Provide 3rd level support for our flagship Refinitiv Workspace application to Institutional clients and privileged users from strategic accounts regarding product, financial data, analytics and productivity tools.
• Maintain high aptitude in market conventions and terminology for fluid communication to clients.
• Manage and take ownership of the resolution process for all customer product and content related queries delivering complex resolutions to clients orally and in written form where appropriate.
• Engage and coordinate with internal technical, product management, content management and business analysts to identify client related queries to facilitate quick and effective resolutions.
• Identify realtime “Hot Topic” issues occurring and raise awareness throughout the respective teams so internal and external communication can be delivered and resolution applied.

Oslo Area, Norway

• Execute client equity, option, futures and FX transactions on more than 80 markets worldwide. Including special handling such as algorithmic orders.
• Manage the firms order management system, including monitoring and interacting with all client order flow, following up and resolving all trade related issues, establishing client risk limits and setting up client.
• Responsible for all inquiries from institutional traders, hedge fund managers, portfolio managers and executing brokers relating to order execution, order handling or similar matters.
• Facilitate client cross-border arbitrage trading by arranging depository receipt conversions with major depository banks.
• Cooperate with lenders to secure client borrows and locates to cover short positions in client prime brokerage accounts.AK Jensen Group, Limited has been providing global institutional brokerage and technology.

Greater Chicago Area

• Create and distribute detailed Quarterly and Annual reporting of client’s portfolios. Responsible for integrating reports from multiple sources (Advent, Word, Act, Excel, PowerPoint) into a comprehensive final report.
• Provide daily operational tasks of issuing and depositing client checks and securities certificates, processing domestic and international wire transfers, stipend payments, IRA distributions, charitable gifting.
• Responsible for all aspects of customer service at the firm.
• Create and maintain customer brokerage, bank and DVP accounts.