Keith Rutter Email & Phone Number

Raleigh-Durham, North Carolina Area

● As an Excel expert, create & modify various reports with large amounts of data.● Use VBA to automate reporting● Analyze data collected and provide new reporting.

Cary, Nc

● Developed VBA code to automatically refresh and automate the company Dashboard.● Created complex formulas, and conditional formatting of cells from intricate conditions.

Research Triangle Park, Nc

● Run existing reports at various intervals.● Create ad-hoc reports.● Use Reporting tools like Excel (to include Pivot Tables, VBA, Advanced Queries, and Complex Formulas) as well as SQL & Business Objects.

Raleigh-Durham, North Carolina Area

Volunteer:● Implemented large scale data cleanup in preparation for creation of database system.● Created procedure document to record steps taken throughout cleanup process.● Assisted with large mailings, prepared conference publications and performed as a conference aid.

Raleigh-Durham, North Carolina Area

● Approved & coordinated release & emergency move requests. ● Ensured HP Quality Center (Release / Quality Assurance software/database) data was updated and accurate for software enhancement & defect requests throughout the release cycle.● Ran daily reports, updated these for new releases, and occasionally modified to meet new criteria.● Ran daily meeting to coordinate off-cycle moves.● Authorized many moves to the Test Environment and all off cycle moves to the Production… Show more ● Approved & coordinated release & emergency move requests. ● Ensured HP Quality Center (Release / Quality Assurance software/database) data was updated and accurate for software enhancement & defect requests throughout the release cycle.● Ran daily reports, updated these for new releases, and occasionally modified to meet new criteria.● Ran daily meeting to coordinate off-cycle moves.● Authorized many moves to the Test Environment and all off cycle moves to the Production environments.● Ensured all moves that were not planned for the releases received management approvals prior to moves to Production. Show less

Raleigh-Durham, North Carolina Area

● Built Microsoft Access queries, filters, and exports for various reports and audits.● Developed Automated (continuously updating) MS Queries from Microsoft Access to Excel Reports.● Maintained User & Technical Notes et. al., as an administrator, within a Visual Source Safe (VSS) database and mirrored it to a share drive.● Designed, maintained and analyzed award winning forms and reports, which were implemented company-wide, using extensive VBA code (e.g. Change Control Move form… Show more ● Built Microsoft Access queries, filters, and exports for various reports and audits.● Developed Automated (continuously updating) MS Queries from Microsoft Access to Excel Reports.● Maintained User & Technical Notes et. al., as an administrator, within a Visual Source Safe (VSS) database and mirrored it to a share drive.● Designed, maintained and analyzed award winning forms and reports, which were implemented company-wide, using extensive VBA code (e.g. Change Control Move form, & 3 sets of ITS forms that record employee activity via counts and hours Daily, Weekly, and Individual & Team Compliance).● Developed, maintained, analyzed, monitored and automated various forms, documents, KPIs, and metrics as the Technical Writer / Documentation Specialist for the IT Department.● Created, maintained and analyzed ITS SOx (Sarbanes Oxley Act of 2002) compliance documentation. ● Provided feedback to ITS personnel as an ITS Document Retention Representative.● Developed clear and concise policy and procedure documents.● IT Data Retention representative.● This title was shared with the Compliance Control Specialist role through March of 2009 and the role continued to be shared through December of 2010 with the IT Auditor title. Show less

Raleigh-Durham, North Carolina Area

● Performed and analyzed internal audits and provided artifacts to KPMG & PWC (external auditors).● Completed risk analysis of various IT departments.● Created, updated and managed documentation for the IT Compliance & Control Team.● Reviewed IT & Publishing data to ensure compliance with SOx (Sarbanes Oxley Act 2002) requirements.● This role was shared with the Documentation Specialist / Tech Writer throughout and the Release Manager role for 2010.

Raleigh-Durham, North Carolina Area

TECHNICAL DOCUMENTATION WRITER (Role) (March 2003 – August 2004)● Designed and provided macros, email templates, and daily reports.● Researched, clarified, wrote, and updated ISO 9000 compliant documents into the Knowledge Base.QUALITY ASSURANCE ANALYST (March 2003 – August 2004)● Saved USPS account for EDS as member of six person team to ensure quality of helpdesk. ● Taught quality measurements to analysts in a classroom and individual setting. ● Analyzed and… Show more TECHNICAL DOCUMENTATION WRITER (Role) (March 2003 – August 2004)● Designed and provided macros, email templates, and daily reports.● Researched, clarified, wrote, and updated ISO 9000 compliant documents into the Knowledge Base.QUALITY ASSURANCE ANALYST (March 2003 – August 2004)● Saved USPS account for EDS as member of six person team to ensure quality of helpdesk. ● Taught quality measurements to analysts in a classroom and individual setting. ● Analyzed and evaluated analysts’ phone call performance for Quality Control (technical and customer service skills) and provided technical and procedural feedback to analysts and managers.OUTLOOK SUPPORT TEAM LEAD (January 2003 – March 2003)● Directed the MS Outlook Migration (from cc:Mail to Outlook Web Access (OWA) , 98 & 2002) as the Call Type Owner (CTO).SERVICE DELIVERY COORDINATOR (SDC) (February 2002 – January 2003)● Solved Microsoft Outlook, Excel & Word issues, as the Subject Matter Expert (SME).● Created and maintained an Excel schedule for 90+ analysts, which accounted for call volume, and time off for a 24x7x365 helpdesk.● Designed and provided macros, and daily reports.● Supervised 30 help desk analysts directly & 100 people indirectly (full team size) at the USPS Request Management Center (RMC).● Researched, tracked, and responded daily to customers’ requests and complaints.● Analyzed analysts’ tickets, calls, and performance metrics, to provide feedback and mentoring BACK-UP SUPERVISOR (August 1999 – February 2002)● Designed and provided macros, and daily reports.● Delivered tier I and tier II technical and procedural instructions.● Administered technical interviews when hiring new analysts.● Managed telephone coverage, and Remedy Tickets, so it met required metrics and procedures. Show less

Continuing Education

Activities and Societies: Introduction to Microsoft Access 2007, Intermediate Microsoft Access 2007, Introduction to SQL

Human Resource Development

Activities and Societies: Green Economy, LinkedIn, MS PowerPoint, MS Publisher, MS OneNote

Associate Of Science, Pre-Engineering

Activities and Societies: Graduated Magna Cum Laude President of Phi Theta Kappa,(Honor Society) Student Council member, Peer Adviser, Tutor