Keith Burby Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Rapidly learned mortgage servicing policies and processes• Increased team performance across all metrics/KPI’s • Developed relationships across all departments and leadership to efficiently assist customers and agents

Jacksonville, Florida, United States

• Successfully managed personnel, and office equipment logistics for major office relocation• Designed a database of resources for all employees that greatly increased productivity and efficiency

Jacksonville, Florida, United States

- New hire and on going trainer for Processing Assistants- Provided coverage for absences and in times of high volume- Special projects as assigned

Jacksonville, Florida, United States

- Quickly mastered processing assistant duties and software with minimal training that led to multiple promotions- Responsible for researching and clearing title requirements in order to issue title insurance- Provided superior customer service to gather info from agents, buyers, and sellers- Worked with all departments and levels of leadership in order to ensure closings were completely accurate

North Florida Council, River Bend District, Jacksonville, Fl

Responsible for:• Membership – Engage and recruit youth to join Scouting • Finance – Solicit families and businesses to support Scouting though financial donations • Unit Service – Recruit and retain volunteers to serve unit and district roles • Program – Plan and execute events so Scouts have the experiences that promote their development and advancement.

North Florida

• Increased print and promotional product sales by 20% in a regional book of accounts in North Florida.• Quickly learned print industry practices and various company procedures.• Improved account servicing through internal partnerships.

North Florida, South Georgia

• Prospected, recruited, trained, and supported the sales efforts of Comcast authorized dealers.• Trained and supported sales representatives in their efforts to sell Comcast products to customers.• Achieved the highest sales growth in the Florida Market for 2015 of 750%.• Served as a mentor and trainer for peers and management.

Jacksonville, Florida Area

• Successfully lead teams in the opening of two stores, including merchandising, hiring, and training.• Developed multiple strategies to increase store sales (i.e.; direct mail, business-to-business, off-site events).• Performed various HR functions; hiring, training, coaching, onboarding, payroll, and terminations.• Created a partnership with area apartment complexes to increase home product sales.• Acted in District Manager capacity when needed, assisting with multi-store management.

Jacksonville, Florida Area

• Assisted customers at various stages of delinquency by determining a solution to their situation that would benefit them, as well as the bank, with payments-by-phone and other arrangements to help bring their account(s) current.• Enhanced productivity by facilitating the implementation of new software.

Bangor, Maine Area

• Managed store operations to increase sales through merchandising, member service, associate safety/training, and store/asset security. • Managed a staff of 40-50 people including area managers, hourly supervisors, and hourly associates. • Successfully negotiated with vendor to change delivery days to improve inventory receipt management. • Improved Profit and Loss statements in all food areas by reducing waste, changing ordering processes, and modifying stocking practices. • Certified forklift operator.

Belfast, Me

• Managed team performance to top three for Inbound Telesales Division. • Extensive call QA and monitoring experience.• Improved sales performance of individual sales associates through ongoing training, call monitoring, and monthly as well as biannual performance reviews. • Facilitated various HR functions; new-hire training, coaching, benefit education, etc.• Selected for multiple task-force projects due to exceptional personal sales and customer service skills. • Created a more efficient process to handle escalation calls that was implemented department wide.

Associate’S Degree, Business Management

Certificate, Accounting Technology Specialist

Certificate, Business Specialist