Helped to establish and implement administrative processes to improve operational efficiency. Managed and kept documents, databases, and filing systems correct and up to date.Documents, reports, and presentations were prepared and evaluated to ensure correctness and conformance to company requirements. Collaborated with cross-functional teams to support a variety of initiatives, resulting in effective project completion within the timeframes specified.Responded to client, customer, and internal staff enquiries, delivering exceptional customer service and addressing issues quickly. Developed and maintained effective relationships with internal and external stakeholders.

Data Entry, Prior authorization, and HiPAA verification.Responsible for handling Prior Authorization faxes for a Health insurance company based in US. Knowledgable to HIPAA and ICD codes. Handled 20-40 faxes per day, by encoding it to our database, and determining if member is eligible for for the medication coverage. Collaborated with the Assistant managers and on-shore agents regarding any errors or unfamiliar errors in the system.

Specialized in resolving international (e.g. DHL, Singpost, UPS) and third party deliveries (e.g. BorderExpress) bycommunicating thru emails and calls. Communicated with onshore depots and managers regarding parcel investigation via emails. Updated customers and clients thru email or outbound calls regarding their unresolved concerns. Handled 120-150 tickets per day, and resolved at least 60% of the those cases.

Answered products and tracking inquiries for an Australian logistics account. Created tickets/case for unresolved inquiries. Emailed depots and communicated with local drivers in Australia to initiate investigation on delayed or incorrect deliveries.

Sales representative for an Online Auto parts warehouse store. Knowledgeable about car parts and accessories.