As Operating Partner of the offices in Buffalo NY, I am tasked with providing strategic leadership and vision. My goal is to attract and retain the best agents by helping them build their own sustainable businesses.

Acted as Chief of Staff for the Executive Vice President overseeing his administrative team of 5 while leading strategic projects scattered throughout the global offices of Sutherland.

Visionary leader and highly motivated decision-maker with an extensive knowledge base in all facets of the project management lifecycle. Demonstrated record of significantly increasing visibility, productivity, and efficiency through technology and work process improvements. Directly manage four project managers who are responsible for building out internal project management processes. Indirectly manage 16 project managers who manage projects within the project portfolio.Key Contributions & Results:Lead PMO and mentored staff of 25 Project Managers and related skilled positionsAccountable for a portfolio spend of 30 million dollars annually for approximately 80 projects Migrated the Project organization from an IT centric to a balanced matrix reporting structureChampioned the development of an integrated Project Management life cycle (PMLC) and Software development life cycle (SDLC) which provided a framework for standard IT project delivery. Increased visibility into project financials through a combination of work processes and integration of a new forecast modeling tool with the current Project Portfolio Management (PPM) tool. Streamlined project selection and priority by implementing a quantifiable project prioritization processFacilitate an executive management portfolio steering committee that approves project requests, change requests, and prioritizes projects

Led master's level project management courses based on Project Management Institute (PMI) methodologies. Key Contributions & Results:Facilitated shared learning in small class sizes comprised of manager level professional students located remotely throughout the United States via internet based classesSupplemented established curriculum with case studies and real life scenarios to demonstrate the value of project management methodologiesDeveloped knowledge area questions modules for PMP Certification Exam Preparation CourseCollaborated with faculty to develop three year plan to strengthen the Project Management department

Examined and adjusted work processes in a global PMO, resulting in higher levels of maturity for project execution.Key Contributions & Results:Oversaw a global portfolio with spend greater than one billion dollars annually Analyzed and presented project portfolio data to executive leadership that sustained a cost variance of (+/- 2%) and schedule variance of (+/- 10%)Developed Key Performance Indicators (KPI) for global project performance. Tracked success levels and evaluated and shared best practices among divisions within the companyIdentified root causes for poor performing projects and developed work process to mitigate negative impactsLed Microsoft Project Server 2007 global implementation and work process developmentManaged $3,000,000 project budget over a 2 year project scheduleAnalyzed global requirements to establish global standards with region specific flexibility Implemented application and work processes in seven distinct regions

Led complex projects from proposal to close-out using sound project management methodologies including cost, schedule, risk and quality.Key Contributions & Results:Refinery Gas Alpha Test; Five million dollar expense project to test technology that turns waste gas into natural gas for hydrogen productionTwo Year project spanned multiple stakeholders including R&D and engineering internally, and externally British Petroleum (BP), Houston City council and contractorsHydrogen Production Plant Turnaround (Geismar, Louisiana)Four million dollar capital project to shut down plant and install new equipment in 11 days Managed three construction firms with different contracts (Time & material, Fixed price, Not to exceed) with 100+ workers on three shifts a day

Compiled distribution schedule to match driver resources with trucking resources and needs of customers. Remotely supervised more than 100 professional truck drivers in routing CO2 across the country