The Canadian Imperial Bank of Commerce (CIBC, http://www.cibc.com) is a Canadian chartered bank. Employees: 44,000+. Annual revenue: CA$15 billion (2016 CIBC Annual Report). CIBC was named the strongest bank in North America and the 3rd strongest bank in the world, by Bloomberg Markets magazine ("Bloomberg Names CIBC Third Strongest Bank in The World". Today. Sint Maarten. 5 July 2012. Retrieved 2013-11-21).I am part of a 5-person analyst team developing use cases for cardholder service BPM using the Pega platform.

Discovery, design, testing and implementation of enterprise BPM software for a Fortune 50 life insurance client operating in the Middle East. Onsite work done in Dubai, UAE and Cairo, Egypt. Managed delivery of training and mentoring to business analyst and developer partners for Operations & Maintenance contract following go-live.Acquired skills: ♦Practical knowledge of medical, life, and personal accident insurance claim processing ♦Practical knowledge of supporting business processes for employee benefit insurance policies ♦Agile software development using JIRA ♦Software demonstration using WebEx ♦BPM solutions using BizFlow Process Studio, AngularJS, and BizFlow Advanced Reporting ♦Medical claim processing using Per Sé B1MCO ("Managed Care Optimizer") ♦Business travel experience in the Middle East, especially Egypt, Jordan, and UAEDelivered Value: ✔Lead discovery sessions for claims processing work streams ✔Authored and facilitated signoff for business requirements documentation ✔Authored design documentation ✔Organized requirements for development in JIRA ✔Respond to developer requests for clarification of requirements ✔Created test plan and test cases from requirements documentation ✔Conducted QA testing ✔Delivered UAT support training ✔Supported UAT and provided resolution to issues raised in JIRA ✔Project management for ongoing Operations & Maintenance contract

Consulting, software development, software implementation, system integration, and distance education services for various organizations and operating environments: trade associations, professional associations, humanitarian agencies, educational institutions, and private businesses.Acquired skills: ♦remote collaboration with clients ♦soft skills for distance instruction ♦development skills for PHP, MySQL, T-SQL, SSIS, Visual Basic, C#, Access ♦practical skills for solving urgent support issues ♦reporting and business intelligence with SQL Server, MySQL, Access, Excel, Crystal Reports ♦bilingual form output using Aptify "culture strings" ♦software and reporting requirements for humanitarian agency monitoring and evaluation (M&E) ♦contact relationship and workflow management using CiviCRMDelivered value: ✔tools for collection and analysis of medical diagnosis and epidemiological information ✔health information system (HIS) and beneficiary management software built on CiviCRM ✔software for collection and analysis of survey information using Access and Excel ✔software development and support organizations running SQL Server 2008 and Aptify ✔distance instruction for IT and financal accounting courses offered by CGA Ontario, CGA British Columbia, and Southern Alberta Institute of Technology

CARE (http://www.care.org) is a major international humanitarian agency delivering broad-spectrum emergency relief and long-term international development projects. CARE Jordan’s Syria Emergency Response team serves vulnerable Syrian refugees in Jordan.For me, an excellent mix of challenges in finance, IT, knowledge transfer, and conversational Arabic.Acquired skills: ♦local colloquial Arabic ♦CiviCRM, Drupal, PHP and MySQL implementation experience ♦Access data modeling and associated data entry forms/subforms ♦data analysis solutions using Excel pivot tables and charts with data from Access ♦building relationships between data in different Excel workbooks ♦what-if models for resource planning using Excel ♦advanced Excel calculations using SUMPRODUCTDelivered value: ✔beneficiary registration, services, M&E reporting using CiviCRM ✔Access and Excel solutions for collection and analysis of beneficiary information ✔interim assessment of Syrian Refugees in urban Jordanian host communities ✔budget monitor tools that integrate with global systems (Pamodzi/Peoplesoft) ✔what-if resource planning tools for staff and shared program costs (overhead)

Blue Link (http://www.bluelinkerp.com/) provides cloud-hosted ERP software solutions for wholesale distribution, accounting, inventory management, point-of-sale, and work order processing. This was the best customer satisfaction environment I have observed. It is inspiring when a software company "fits" with its customers.Acquired skills: ♦logistics for management of software implementation, customization, upgrade, and support ♦SQL Server 2008 administration and maintenance ♦SQL Server Reporting Services (SSRS) ♦software integration using Access, SQL Server, Excel, Visual Basic ♦implementation and support in a private cloud SaaS environmentDelivered value: ✔requirements documentation, testing and delivery of software customization ✔help desk support ✔ERP implementation for food distributor ✔business intelligence solutions built on SQL Server and Excel pivot tables ✔reporting and transactional forms using Crystal Reports

Aptify (http://www.Aptify.com) provides enterprise Customer Relationship Management and E-business solutions to a variety of clients worldwide. Aptify is a leading provider in the Association Management Software (AMS) market. Aptify’s solution is built on Microsoft SQL Server and .NET.In this, I was part of a "world class" team.Acquired skills: ♦global collaboration ♦being an effective "road warrior" ♦enterprise software implementation ♦solutions using SQL Server 2008, T-SQL, SSIS, VB.NET, Crystal Reports ♦delivering .NET solutions in a private cloud ♦reporting, business intelligence and dashboards using Aptify ♦IT management for large trade and professional associations ♦superb mentoring from world class consultantsDelivered value: ✔requirements discovery ✔training and knowledge transfer sessions ✔data migration using SQL Server Integration Services (SSIS) and T-SQL ✔accounting integration with MS Dynamics ✔requirements documentation, estimation, testing and implementation of public facing web e-commerce and back-end application software solutions

CGA-BC (http://www.cga-bc.org) is a Canadian provincial professional association serving 14,000 members and students. In my longest career tenure, I learned to work with a team, solve complex integration challenges, and use emotional and organizational intelligence to advance on objectives. If you want to succeed in an organization, be the "go-to guy"... Previously held positions: Senior Business Analyst (2000 - 2006), Technical Support Specialist (1997 - 2000).Acquired skills: ♦working with software development and implementation teams ♦managing change ♦data modeling, data migration, and reporting using PL/SQL ♦web e-commerce for enrollment processes using PHP and MySQL ♦UML approach writing software specifications ♦HTML prototyping for browser-based software applications built on Oracle and Java ♦Integrating member facing web front-end with ACCPAC for Windows Inventory and Order Entry ♦IT management for professional associationsDelivered value: ✔Migrate data from Powerhouse system to web-based software build on Oracle and Java ✔requirements discovery and software specifications ✔reporting and business intelligence ✔integration of applications from various environments ✔consult management on information system strategy ✔solve the complex problems no else wants to touch

Computer consulting firm affiliated with CA firm Palmer Badger Chuback. Clients in construction, manufacturing, wholesale distribution, industrial supply, food suppliers, agribusiness, government and financial services.This is where I was told "Keith, you should enroll in the CGA Program..."Acquired skills: ♦professional business acumen ♦problem solving skills with data ♦practical skills in UNIX and Novell ♦software sales cycle for value added resellers ♦attracting and keeping clients ♦reporting to support compliance and to support decisions ♦interaction using early computer networks and bulletin boardsDelivered value: ✔"Contractors Invoicing" - construction vertical application for ACCPAC Plus Job Costing ✔data migration and system implementation for ACCPAC Plus on multi-user networks ✔integration and workflow procedures for "Efile" electronic submission of tax forms ✔support clients by solving any hardware or software problems ✔software training for various accounting software products

Software consulting, development, training, and business analyst services for wholesale distribution and pharmaceutical clients using ACCPAC for DOS modular accounting software.It was the best of times, it was the worst of times... Clients with Intel 285-based hardware running Novell Netware v2, and ACCPAC v4.0. My "home computer" was still a CP/M luggable with 128K of RAM.Acquired skills: ♦understanding of inventory control and order processing software ♦experience with daily, monthly, yearly accounting cycle ♦programming skills for C language in multi-user environmentsDelivered value: ✔develop software customizations to ACCPAC for DOS ✔solve inventory count and valuation issues ✔analysis of business processes ✔training on software usage and business process workflow