1. QA Tester of Generac home energy monitoring app - PWRview2. Frontend testing to verify overall functionality of the app through functional test, sanity test, regression test, etc in both Android and iOS environments3. Backend testing to verify responses of different endpoints by Postman and Sequel Pro4. Created test plan, test run and test cases by TestRail. 5. Reported defects by Jira and contribute knowledge base articles by Confluence6. Collaborated with developers and… Show more 1. QA Tester of Generac home energy monitoring app - PWRview2. Frontend testing to verify overall functionality of the app through functional test, sanity test, regression test, etc in both Android and iOS environments3. Backend testing to verify responses of different endpoints by Postman and Sequel Pro4. Created test plan, test run and test cases by TestRail. 5. Reported defects by Jira and contribute knowledge base articles by Confluence6. Collaborated with developers and project managers in an Agile/Scrum environment7. Helped with backend and some frontend automation script creation Show less

1. Major QA Analyst of Talemetry Apply, Career Sites, Jobs and Candidate Portal modules.2. Scrum team collaboration with product owners and developers for user story refinement, increased understanding of testing the code and early test case development.3. Analyzed, designed, implemented and executed test cases.4. Carried out API test using SoupUI.5. Reported and documented defects using JIRA. Followed up with confirmation test to verify fixes are successfully deployed. 6… Show more 1. Major QA Analyst of Talemetry Apply, Career Sites, Jobs and Candidate Portal modules.2. Scrum team collaboration with product owners and developers for user story refinement, increased understanding of testing the code and early test case development.3. Analyzed, designed, implemented and executed test cases.4. Carried out API test using SoupUI.5. Reported and documented defects using JIRA. Followed up with confirmation test to verify fixes are successfully deployed. 6. Ran regression test before release and sanity test after release through manual and automated test scripts using TestRail and Jenkin. Show less

1. Major QA Analyst of Talemetry Analytics module and Hiredesk.2. Handled escalated tickets from Support department and assisted Technical Service Specialist to gain better product knowledge. 3. Collaborated with developers for user story testing.4. Used SQL query to interact with databases on the back-end for troubleshooting data issue.5. Reported and documented defects using Rally. Followed up with confirmation test to verify fixes are successfully deployed. 6. Ran… Show more 1. Major QA Analyst of Talemetry Analytics module and Hiredesk.2. Handled escalated tickets from Support department and assisted Technical Service Specialist to gain better product knowledge. 3. Collaborated with developers for user story testing.4. Used SQL query to interact with databases on the back-end for troubleshooting data issue.5. Reported and documented defects using Rally. Followed up with confirmation test to verify fixes are successfully deployed. 6. Ran regression test before release and sanity test after release through manual test. Show less

1. Provided prompt and effective technical support to Talemetry and Hiredesk users through inbound call, email and remote access tool.2. Triaged high priority issue to appropriate department for timely assistance. 3. Contributed and published knowledge base articles.

1. Provided prompt and effective technical support to Sage 50 users through inbound call, email and remote access tool.2. Answered forum thread and posted blog in Sage City, the comprehensive online community.3. Supported Sage 50 users through Twitter, Hootsuite and Sprout Social. 4. Created Sage 50 short video for educational purpose by Camtasia.5. Published and reviewed knowledge base articles to KCS.