Keith Conrad Email & Phone Number

For 28 years, Verbatim Data Services has provided strategic operations and technology consulting to the US House of Representatives, the US Senate, government regulatory agencies, and AMLAW 100 firms.In 2016, Verbatim began a strategic digital transition that repositioned the company as a leader in legal services and operations. The transition focused on a comprehensive business process assessments, industry research, developing quantitative and repeatable KPIs, business planning, and Cloud technology transformation strategies to ensure future sustainable growth.Today, Verbatim infuses a transformative culture to help law firms improve business efficiency. assess Cloud-based Legal technologies, updated business processes, and instill client-focused operations. The results have the power to transform the business of law.

Louisville, Kentucky, Us

Business Resiliency, Legal Compliance Orchestration, and Automation.

Philadelphia, Pennsylvania, Us

Tokyo, Jp

Led $16M Global Enterprise Matter and Records Management Assessment and Solutions Deployment for Takeda Pharmaceuticals, Office of the General Counsel, in the United States, Europe, and Japan.

West Palm Beach, Fl, Us

Coordinated project portfolio, resources, metrics, and performance reporting. Accountable for project management practices, processes, and management for eight concurrent legal systems projects, including OnBase DMS, Microsoft Exchange 2016 upgrade, ShowCase upgrade, payment processing, and disaster recovery testing.

Baltimore, Maryland, Us

Led program operations for the Hat Trick Global Redesign Retail initiatives at Under Armour in Baltimore, Maryland. Implemented Salesforce Commerce Cloud e-commerce platform, e-commerce program delivery, and third-party client-managed platforms into the company's e-commerce landscape.

Utqiaġvik, Alaska, Us

Led a diverse program of distributed resources (such as business analysts, developers, and change analysts) to ensure consistency of processes across multiple operational and technical teams. Directed a $16M project to migrate a legacy MS Exchange environment to MS Office 365 and prioritized four PMO infrastructure projects within nine multi-national company divisions. Assessed process maturity, analyzed and mapped more than 700 functional requirements, and created seven pre-charter documents, four project charters, three risk assessments, and integrated project schedules across six lines of business.

Harrisburg, Pennsylvania, Us

Directed cross-platform project teams to implement a state-wide public sector SaaS CRM legal case management system. Created the enterprise RFP and SOW, schedules, ROI, CRM strategies, and SLAs for the $21M MS Dynamics AX CRM case management deployment replacing 14 legacy systems. Developed agile migration strategies and process evaluations for the agency's investigative, matter intake, eDiscovery, document management, and litigation support services.

Basking Ridge, Nj, Us

Contracted with Verizon to help stabilize Healthcare.gov tactical CMMI systems readiness reporting procedures for VMware data infrastructure in support of the Affordable Care Act (ACA), “Obama Care.”

Washington, Dc, Us

Directed $65M Salesforce SaaS CRM acquisition. Led a 15-member inter-agency team that encompassed 26 domestic offices, 294 US Embassies, and 15 Foreign Service Officers. Performed requirements gathering, created RFI, RFPs, SOW, stakeholder analysis, technical trend analysis, budgets, & multi-national deployment strategies. Produced and delivered 11 vendor analyses’ and three strategic assessments and optimized compliance with all regulatory requirements; FAR, FRCP, ITIL, NIST, & FISMA.

Rockville, Md, Us

Served as both a program & project manager for engagements with the Internal Revenue Service, Dept. of Labor, Comptroller of the Currency, Federal Election Commission, and the Federal Trade Commission. Delivered seven enterprise-level ($12M+) government and private sector projects. Supervised two enterprise organizational assessments and led the development of 19 RFP documents. Co-directed the creation of the OCFO project management and portfolio management offices for the New Core Financial Management System project at the US Dept. of Labor.

Washington, Dc, Us

eSentio is a leading provider of business and technology consulting and implementation services to the world’s largest law firms.

Along with my partners, former NFL All-Pro, and TLC Beatrice Foods CEO, Jean Fugett, NHL veterans Blair Stewart and Gary Rissling, five-time Emmy Award-winning Director Ralph Mellanby, and veteran sportscaster Ira Mellman, eSports developed and launched FanFone, FanFone was a first-of-its-kind IVR digital commerce platform. A sponsor-supported marketplace for recorded player messages, team insights, ticket purchases, sponsor promotions, game recaps, minor league updates, and more. FanFone connected sports fans with their favorite teams and players in a way that had never been attempted before. To build FanFone, eSports acquired Scottsdale, Arizona-based VoiceWorld, Inc. VoiceWorld’s CEO and technical leader, Boruch Berman, spearheaded the development of FanFone and brought it to market in less than six months. Beginning with the Washington Capitals and the University of Maryland, FanFone became a marketing mainstay for NHL & MLB franchises, NCAA Division I colleges, and 40 Fortune 500 companies. eSports opened its European office in Paris, France, in 1996, and FanFone quickly became a favorite communications medium of the European Football Union.Led by five-time Emmy Award-winning Director Ralph Mellanby and veteran sportscaster Ira Mellman, eSports was the first to broadcast an NCAA college basketball tournament over the Internet. eSports also broadcast the Historically Black Colleges and Universities All-Star Classic.Ultimately, IVR technology ran its course as a digital commerce platform and was replaced by the broader reach of e-commerce on the Internet. eSports closed its doors in 2005.

Ma, Business And Commercial Law, Law

Ba, Political Science, Pre-Law Studies

Nas Pensacola, Florida, Naval Aviation