Cybersecurity and Information Assurances Student at Western Governors University.

Enhanced customer service standards, managed guest feedback, led operational improvements, and troubleshooted technical issues with strong leadership, effective communication, and problem-solving skills to ensure smooth operations and high customer satisfaction. - Delivered personalized service, solved problems efficiently, and provided comprehensive staff training. - Managed guest feedback through email, private chat, phone, and in-person; learned proprietary app and Resy to troubleshoot and resolve technical issues. - Led protocol improvements, reducing coffee and ingredient waste by 8%. - Collaborated with the general manager on operations; implemented company-wide innovations, reducing table wait times, increasing turnover, and boosting profits.

Worked directly with individuals experiencing homelessness, providing critical health education, preventive measures, and connecting them to essential resources. This role required high levels of empathy, patience, and exceptional communication skills to handle sensitive situations effectively. - Educated individuals about COVID-19 and implemented preventive measures. - Managed patient data using a relational database for accurate entry and efficient follow-up. - Distributed harm reduction materials to promote public health. - Registered new patients and connected them to essential resources like housing and treatment facilities.

Fostered open communication across Neuehouse locations, prioritizing customer feedback for enhanced dining experiences.Addressed various challenges within the beverage program, from customer concerns to operational issues, ensuring prompt and effective solutions.Meticulously managed beverage data, identifying opportunities for process improvement and cost savings.Streamlined and improved the beverage program's operations, resulting in enhanced cost-effectiveness and process optimization.

Managed daily operations, trained staff, and maintained high standards of quality control, ensuring exceptional customer satisfaction. - Trained new and current employees on protocols, recipes, and coffee knowledge. - Oversaw beverage and food preparation to maintain high standards of quality control. - Managed inventory by ordering supplies and tracking stock levels. - Facilitated vendor payments and reconciled inventory for both daytime and nighttime operations.

Show Manager and Event Coordinator:Orchestrated logistics for live shows, collaborating with artists such as Quincy Jones, Jacob Collier, and Ice Cube.Directed behind-the-scenes operations, from stage management to artist coordination, delivering events that met high industry standards.Music Producer and Technical Expert:Collaborated with esteemed producers known for their work with industry icons like Kanye, Stray Kidz, and Boslen, contributing to a diverse array of music projects.Specialized in creating innovative soundscapes and leveraging advanced production tools to craft tracks that resonate with contemporary audiences.