Keith M. Devoe Email & Phone Number

Berlin, Ct, Us

United States

Connecticut, United States

Directed teams across Connecticut and Oklahoma, focusing on both tactical and strategic initiatives to streamline operations, enhance efficiencies, eliminate operational roadblocks, leading the development and implementation of Standard Operating Procedures (SOPs) to ensure consistency and excellence, while also orchestrating the transition of operations from three warehouse locations to a new, state-of-the-art facility in Oklahoma City.• Operational Benchmarking: Conducted comprehensive benchmarking across multiple Pratt & Whitney (P&W) warehouse locations within various engine verticals, supporting future state operations and leveraging best practices within assigned locations.• Process Optimization: Directed teams in updating over 30 work step instructions, effectively supporting multiple reorganizations, and eliminating bottlenecks.• Shipping & Receiving Overhaul: Revamped the shipping and receiving process, significantly improving data integrity within SAP, thereby resolving network-wide issues.• Cost Reduction: Achieved a reduction in Return to Vendor (RTV) for SEE200 compliant packaging issues by over 60%, leading to substantial cost savings for both P&W and suppliers.• Technology Implementation: Implemented a Power BI shipping platform supporting multiple warehouses, which eliminated email traffic, enhanced visibility for P&W regarding 3PL shipping status and provided real-time turnback and Market Feedback Analysis (MFA) feedback.• Contract Management: Played a key role in the influence and implementation of multiple purchase orders and statements of work, supporting various military program requirements.

East Hartford, Connecticut, United States

Developed and supported strategic goals to streamline business processes across the value stream, enhancing metrics and accountability.• Process Optimization: Utilized the CORE Operating System to enhance team collaboration and drive execution, effectively resolving systemic issues across Fleet Management, Acquisition and Delivery, Engineering, and Warehousing Support Equipment teams.• Market Feedback Improvement: Increased internal and external Market Feedback Analysis (MFA) scores by actively collecting and incorporating feedback from other organizations, driving continuous improvement.• Cross-Functional Collaboration: Collaborated with multiple teams to gather key metrics and align messaging for senior leadership status updates, ensuring cohesive communication and strategic alignment.• Strategic Project Support: Assisted Senior Leadership on various strategic and tactical projects, ensuring timely and successful project completion.

East Hartford, Connecticut, United States

Managed a team of 14 direct reports and 2 Co-Ops (P1-P4) responsible for procuring, delivering, and sustaining maintenance and overhaul requirements across the F135 Enterprise.• Enhanced Visibility and Reporting: Increased enterprise-wide visibility by developing and implementing robust reporting mechanisms to track status and performance metrics.• Team Development and Expansion: Cross-trained 50% of staff and increased headcount to ensure compliance with contractual requirements, thereby enhancing team capability and flexibility.• IPT Structure Implementation: Established an Integrated Product Team (IPT) structure to streamline communications and coordination across Depot, Unit, and Activation teams, ensuring alignment on projects supporting contract execution, site stand-up, and follow-on sustainment support.• Inventory Management Improvement: Achieved a 95% reduction in inventory receiving and functional location issues within SAP, significantly improving operational efficiency and data accuracy.

East Hartford Ct

Defined, implemented, and executed all sustainment activities for the Israeli F-35I “Adir” fleet, ensuring engine and support system readiness, safety, reliability, and supportability in alignment with Pratt & Whitney’s Performance-Based Logistics Contract.• Contract Negotiation and Alignment: Secured alignment between the Department of Defense Joint Program Office, Israel Ministry of Defense, and Pratt & Whitney, successfully negotiating contract awards for resources and additional assets to meet customer requirements. • Operational Capability Achievement: Directed efforts that enabled the Israel Air Force to declare F-35I Initial Operational Capabilities in December 2017.• Flight Test Planning: Coordinated the planning and activation of Flight Test capabilities, including licensing and other sustainment needs, ensuring comprehensive support.• Legal and Logistical Optimization: Established a foreign legal entity to facilitate the import and export of assets, eliminating non-value-added processes and improving delivery effectiveness.• Recognition and Awards: Received an award and financial bonus for outstanding commitment and contributions to supporting the Israeli operational tempo.• System Integration Management: Managed the integration of the F135 propulsion system with the Lockheed Martin Autonomic Logistics Information System (ALIS), ensuring seamless data flow and operational efficiency.

Manage US$30 million in client relationships and service delivery in investment and banking vertical markets for the statement printing, mailing and electronic distribution company generating more than 2.9 billion unique documents annually and delivering to the US, Canada and the UK. Collaborate with internal stakeholders and client partners to identify opportunities to improve performance, efficiency, customer service and cost structures for the organization and its customers. Lead team of six consultants to service clients and develop plans for future projects. Recruited back to DST to rapidly improve execution and service to save critical customer relationships from potential loss to competitors. Delivered on expectations through quick problem analysis, client partnership development and dramatically improved service. Reduced accounts receivable balances by US$1.7 million (70%) in six months by identifying service breakdowns, inaccuracies in invoicing process and improved client communications. Improved gross margin 73% (from 23% to 40%) on large account by introducing new paper, postage and printing solutions that also saved client more than US$600K annually, leading to renegotiated and mutually beneficial contract extension. Created vision for and led clients to higher throughput printers using latest paper handling, stock and ink jet technologies, while adding color flexibility and superior client solutions. Delivered on mid-January client request to change tax statement printing and online delivery solution, adding 600K pieces to the 2.1 million piece mailing, generating positive client response and US$45K incremental revenue.

Primary interface for intelligence solutions supporting Military Engines missions and internal operating requirements. Collaborated with business groups, advising and providing direction concerning divisional IT business strategies. Matrix supervisor for project management team, ensuring all projects meeting time, cost, scope and milestone requirements. Troubleshoot and collaborate with peers to bring needed resources to delayed projects to get back to schedule for all deliverables. Delivered superiors results managing US$6.7 million budget, ensuring all projects in portfolio remained at or below budget. Solely responsible for project proposal evaluations, approving and declining requests based on business strategies and priorities, ROI, IRR and pay back considerations.

Collected and analyzed data on field problems to support the stealth F135 engine project. Integrated field experience and data to influence and implement new designs for improved supportability, maintainability and life cycle costs. Presented critical issues and solutions to program management teams at sites throughout the US. Recognized with award and financial bonus for saving over US$100K in training costs supporting new global software platform through implementation of innovative and efficient documentation and course delivery system. Technology included web based seminars and other content delivery methods and ensured delivery of training to all team members. Redesigned software bug reporting and resolution process, working in Project Management role to ensure accessibility and reliability of system to support over 600 Field Representatives. Led Recognition Committee, presenting awards at “All Hands” meetings and highlighting senior leadership’s confidence and recognition of outstanding professionalism and communication skills. Promoted to IT Business Consultant.

Leading staff of five, provided support for over 1,400 clients for ComputerShare (formerly EquiServe). Oversaw planning, forecasting and development of new and existing accounts. Implemented Six Sigma Green Belt methodologies to streamline customer service business processes. Used Voice of the Customer, SIPOC (Suppliers, Inputs, Process, Outputs, Customers) and other tools. Eliminated redundant reports and reduced others. Led successful relocation and integration of MA and CT offices into one facility, realizing staffing and process efficiencies and cost reductions while improving customer service. Significant contributions to achievement of USPS Mail Preparation Total Quality Management Certification, eventually leading to Industry Week’s 10 Best Plants award.

Provided analytical research of binary data to resolve billing conflicts, as well as providing software support for a proprietary billing application. Managed the relationships with 13 different clients that had a customer base of between 100,000 and 400,000 subscribers.

Graduate Project Mgt Cert, Project Management

Received Graduate Project Management Certificate in 2007. This certification provided the comprehensive knowledge of the essential.

Ms, Technology Management

This Master of Science in Technology Management provides knowledge to develop professionally and effectively direct change.

Bsit, Industrial Manufacturing

As-Et, Industrial Engineering

Education record