Keith Dotson Email & Phone Number

Carrollton, Tx

Processing warehouse orders and shipping parts to field techs for repairs and new installs.

Rowlett, Tx

Transported clients in wheelchairs to and from the hospital and their vehicles.Provided exceptional service to all guests by assisting them in an efficient, courteous and professional manner.Assisting patients and families to make a hospital stay as comfortable and convenient as possible.Received two ACES customer service awards and employee of the month for exemplary job performance.Completed multiple online training classes that were not required. This built a better understanding of difficulties faced by patients and staff.

Dallas, Tx 75212

Head trainer for new hires. Worked directly with new employees on how to create routes for in-home delivery and set-up, customer service skills, and warehouse procedures.On-site inspection of five warehouses for safety and security concerns, process improvements, computer backups, and facility upkeep. Ability to create and maintain a positive work environment. Negotiated rates with transportation vendors. Partnered with HR on all employee relations and interviewing. Warehouse and Safety Manager for pick and pack warehouse that included creating a safety manual, OSHA accident reporting, equipment training, and weekly safety checks of the facility and grounds. Inventory Control Specialist. Conducted daily cycle counting for specific customers with high dollar value product. Weekly inspection of warehouse, office, and grounds to identify and address any security concerns. This included reviewing the entry/exit records from the alarm company as warehouse was on call for after hours/next flight out shipments. Oversight and review of petty cash expenditures for five branches. Lead on dedicated daily tractor/trailer deliveries of Tempurpedic products into Gallery Furniture. Daily restock, stock rotation, hand stacking, and special projects such as end of quarter sales and seasonal sale pushes.Hands on operation of harnessed Cherry Picker, Lift Truck, and RF Scanner.

Dallas/Fort Worth Area

On site account manager for Airnet Systems, Viking Office Products ( Office Depot ), W.W. Grainger and S.B.C. Communications.Coordinated the activities of 12 drivers at Airnet Systems that resulted in an on time performance in excess of 98%. Scheduled the loading and unloading of ten aircraft that operated on a twenty-five minute turn around time four nights a week. Scheduled the sorting, packaging and shipping of 130 to 150 weekend deliveries utilizing six commercial airlines. On site account manager for Viking Office Products ( Office Depot ) . Coordinated and monitored the daily volume on 30 time sensitive routes resulting in on time delivery in excess or 99.1% on 10,000+ deliveries per month. Processed claims for items damaged in transit. Negotiated settlements on a case by case basis. Developed rating proposal that resulted in an increase of 34% in revenue per delivery. Single point of contact for W.W Grainger RDC and 12 local retail locations for time sensitive 2 and 4 hour deliveries. Coordinated the delivery of 40 to 50 time sensitive deliveries and 200 to 400 scheduled orders per day. Developed and maintained delivery logging for two and four hour deliveries that enabled shipping office personnel to easily obtain current status of any expedited order. On site account manager for S.B.C Communications ( Sprint North Supply ) account that generated revenue in excess of 1.4 million dollars per year. Coordinated deliveries on 22 routes between 14 distribution centers covering a five-state area utilizing a combination of vehicle types. Dynamex warehouse duties included the physical inspection of shipping docks twice daily for overages, shortages, and damaged freight. Communicated directly with third party customers concerning overages, shortages or damages. Coordinated the sale of damaged freight. Cycle counted parts for Hewlett-Packard parts center. Investigated and reconciled discrepancies.