Providing Scalable Project Management Solutions to Individuals, and companies of any size who do not wish to engage a full time project manager, or do not currently have the appropriate individual within their organisation.Delivers successful projects through clearly: - Defined business case, scope, measurable business benefits, budget and project tolerances - Roles and responsibilities - Engaging stakeholders at all stages of the project - Defined communications to agreed rhythm - Identified and agreed escalation path - Openly managing risks and issuesRegistered Prince2 Practitioner

Implementation and roll out of Sales support desk ensuring that In/Out of scope is fully defined and managed, desk staff are trained on all in scope topics, field expectations set on supported topics. KPI's defined and implementation of measurement tools

Providing project management, Business planning and budget management within the EMEA Marketing organisation

Providing a Project Management function to the EMEA Marketing team.

Business Capability manager responsible for Learning and Development needs of 1100 field consultants and their managersRegional representative on 5 man global steering team covering all Learning and Development training and technical accreditationsGlobal owner for 3000 people’s privacy and corporate compliance trainingOwned regional budget of $3.1M with co ownership of global $8.4M budgetResponsible for delivering programs and projects through Prince 2 methodology and ITIL principlesDriving new hire on-boarding education program at regional and global level through having training roadmaps aligned to technical and professional skillsManaged regional virtual team of 46 to build business objective aligned training contentEnvisioned planned and delivered an ongoing series of regional technology events with a scope encompassing up to 1200 people attending over a 2 week period which later was adopted as global best practiceCoach on all areas of event planning, management, presentation skills and key not speaking

To ensure that customer call centres across EMEA were conversant with new or discontinued products, offers and services ensuring that the customer experience was assured.

Provided a curriculum of Learning and Development programs to ensure that the online and telephone support product teams based across the EMEA region were ready to support the Microsoft top 5% customers who make up the Premier customer base.Ensuring that product lifecycle and curriculum were in sync assuring that the correct material was consumed at the appropriate time.

Project manager for rollout of a customer experience initiative to 14,000 Microsoft employees based in 54 european countries and speaking 63 languages.Responsible for ensuring that cultural diversity and cross time zone working were fully embedded in the project deliverables and project scope was fully aligned to succesful delivery within time and budget.

Responsible for delivering the premier support service covering Windows server and client Platform, SQL and Developer technologies through a virtual and direct team located in UK / France and Germany

Created a back end support team covering the national Intel server platform, Novell NDS and NT domain environments plus the south of England Microsoft Mail back bone and district office mail systems.In partnership with Computacenter, created a hardware fix solution with a guaranteed service level of 4 hours’ time to replacement for any Compaq Intel Server hardware in mainland UK