Keith D. Rigney Email & Phone Number

Duke Hospital Raleigh

• Provides communication and direction in the support and maintenance of the Customer Support function and maintains liaison with DHTS management and customer representatives.
• Manages the DHTS personnel on the device support team within Field Services, who have the day-to-day responsibilities for configuring, implementing, and supporting approximately 20,000 devices and 20,000 customers.
• Manages projects and tasks for the device support team(s) of analysts in support of their role.
• Provides technical and strategic leadership to the team
• Works with the management team to develop a strategic vision
• Manages integrity of the Asset Records

Duke University Medical Center, Raleigh NC

• Provides communication and direction in the support and maintenance of the Customer Support function and maintains liaison with DHTS management and customer representatives.
• Manages the DHTS personnel on the device support team within Field Services, who have the day-to-day responsibilities for configuring, implementing, and supporting approximately 20,000 devices and 20,000 customers.
• Manages projects and tasks for the device support team(s) of analysts in support of their role.
• Provides technical and strategic leadership to the team
• Works with the management team to develop a strategic vision
• Manages integrity of the Asset Records

Duke University Medical Center, Durham NC

• Organizes, schedules, and facilitates team and individual meetings. Distributes team agendas prior to meetings. Ensures team members not present receive all information.
• Acts as liaison between the team and the Manager. Serves as a bi-directional communication link. Advocates for the team.
• Orchestrates team activities. Delegates tasks. Manages workload of team so that tasks are fairly distributed and timelines are met. Adjusts to changing priorities. Guides the team.
• Provides second level support to team members for on-call issues. Serves as the second level escalation for user tickets. Serves as the escalation point for downtime issues greater than one hour. Notifies the Manager.
• Contributes to the planning, mid-year, and annual staff evaluations. Provides weekly feedback on staff performance plans. Provides feedback on staff pursuing career ladder promotions.
• Participates in the orientation program for new team members with special attention to Team Leader designated items on the orientation plan. May function as primary preceptor. Provides weekly updates on new staff.

Raleigh-Durham, North Carolina Area

Provides remote and on-site support and maintenance for workstations, printers, and peripheral devices. Fields customer questions and problems, and uses technical knowledge to independently resolve issues. Provides accurate, timely, and effective solutions for end user computer problems to ensure end user productivity. Researches, resolves and responds to.

Duke University Medical Center, Durham NC

Integral member of implementation team for Duke University Healthcare Center’s transition to Epic 'Maestro Care' state-of-the-art medical records technology.Performed printer programming and full operational testing on over 400 Zebra LP2824Plus Demographic Label, HC100 Armband, and QLn200 Specimen Label Printers. Set date and time, static IP address.

Fuquay-Varina, NC

• Delivered world class customer service by greeting all guests and offering suggestions on mobile device needs
• Explained the technical aspects of the various mobile devices to help aid customers in finding the right device for their needs
• Worked with the customer on device set-up including networking and e-mail synchronization
• Performed as a role model employee for all new hires and Solution Specialists
• Controlled all aspects of sales including preferred handsets, preferred rate plans, accessories, and data bolt-ons
• Continuously met monthly sales goals in excess of 30 handsets per month (after deactivations, chargebacks, and returns)

Multiple Bases

• Examined documents, materials, and products, and monitored work processes, in order to assess completeness, accuracy, and conformance to standards and specifications
• Worked directly with computer based maintenance documentation
• Performed basic IT maintenance including reinstallation of software, printer set-up, debugging, and virus removal
• Reviewed documents such as production schedules, work orders, and staffing tables to determine personnel and materials required, and material priorities; Distributed production schedules and work orders to departments
• Conferred with department supervisors and other personnel to assess progress and discuss needed changes
• Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborated with management, marketing, sales, production, and engineering

Multiple Bases

• Read and interpreted maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components
• Inspected completed work to certify that maintenance met standards and that aircraft were ready for operation
• Maintained repair logs, documenting all preventive and corrective aircraft maintenance
• Conducted routine and special inspections as required by established regulations
• Examined and inspected aircraft components, including landing gear and hydraulic systems to locate cracks, breaks, leaks, or other problems
• Inspected airframes for wear or other defects

Security And Network Infrastructure Specialist

Completed professional courses of study for certification in; Comp TIA A+ Comp TIA Network+ MCTS: Windows 7, Configuration MCTS: Windows.

Associate Of Arts (Aa), Business Administration

Education record