Keith Mcpherson

Keith Mcpherson Email and Phone Number

Manager, Messaging Security at Mimecast @ Mimecast
Keith Mcpherson's Location
Greater Boston, United States, United States
Keith Mcpherson's Contact Details

Keith Mcpherson personal email

n/a
About Keith Mcpherson

Keith Mcpherson is a Manager, Messaging Security at Mimecast at Mimecast. He possess expertise in linux, technical support, web development, e commerce, management and 16 more skills. Colleagues describe him as "I worked with Keith for several years at AT&T years ago. I haven’t since come across anyone as dependable, sharp, or tenacious. Keith can always be counted on to provide leadership in critical situations and is well-respected among his peers and colleagues."

Keith Mcpherson's Current Company Details
Mimecast

Mimecast

View
Manager, Messaging Security at Mimecast
Keith Mcpherson Work Experience Details
  • Mimecast
    Manager, Messaging Security
    Mimecast Apr 2020 - Present
    London, England, Gb
    View
  • Uplight
    Operations Support Manager
    Uplight Jun 2016 - Apr 2020
    Boulder, Co, Us
    FirstFuel Software was acquired by Tendril in June 2019, who merged with Simple Energy in July 2019 to form Uplight. • Created and manage the Customer Operations and Support group, providing technical support and managing customer operations for SaaS software solutions. Responsible for defining initial roles and responsibilities within the group, as well as procedures for managing all levels of customer issues and 24x7 coverage. • Manage a team of Technical Support Engineers supporting SaaS software, working on various issues related to software issues, data extract/transform/load, customer dev-ops on Linux platforms and Splunk, AWS, SSO, SSL, APIs, etc. Work with engineering, QA and Product Management on triaging, documenting and customer messaging for reported software bugs, improvements and features.• Responsible for implementation of Zendesk for support ticket tracking and escalations, SLA and incident severity reporting, and customer knowledge base.• Manage escalations, SLA monitoring and metrics for customer support issues and service uptime, managing unexpected downtime and RCAs.• Team with technical program managers on customer implementations and special projects to define support handoff. • Work with Customer Success and Product Management to ensure client renewals and customer satisfaction.
    View
  • Percussion Software
    Customer Support Manager
    Percussion Software Aug 2014 - Jun 2016
    Woburn, Ma, Us
    Provide customer support and technical engineering solutions for WCMS products, both on-premise and SaaS offerings. - work with web designers, developers and IT planning and deploying websites using the Percussion CM1 WCMS with customer infrastructure and custom design- consistently maintained a Transactional Net Promoter Score of 70+- manage expectations and projects involving all customer stakeholders- product support for multiple on-premise and cloud environments: Windows, Linux, IIS, Apache, Tomcat, SQL, MySQL, AWS, Docker
    View
  • Wolters Kluwer Law & Business
    Technical Support Manager
    Wolters Kluwer Law & Business Dec 2012 - Apr 2014
    New York, Ny, Us
    Provide technical support to users of MediReg's integrated healthcare compliance SaaS software and risk management solutions.Maintain Unix systems supporting production servers, web (Apache), and DNS services.
    View
  • Mohr & Mcpherson
    Cto
    Mohr & Mcpherson May 2003 - Dec 2012
    Worked for an established, respected furniture retailer and importer, managing and assisting in all areas of the business (purchasing, sales, advertising and marketing, HR, inventory management), focus on technical services, finance, operations and procedures.
  • At&T
    Systems Develpoment
    At&T Jul 1999 - Apr 2003
    Dallas, Tx, Us
    Developed solutions for AT&T’s Managed Web Solution, building and maintaining products and solutions for customers requiring business class UNIX and Linux managed web services.
    View
  • Accelrys
    Senior Technical Support
    Accelrys Dec 1997 - Jul 1999
    San Diego, Ca, Us
    Formerly Molecular Simulations, Inc. Provided advanced technical support to life and material scientists using company’s molecular simulation software on various UNIX platforms.
    View
  • Mohr & Mcpherson
    Operations Manager
    Mohr & Mcpherson Oct 1994 - Oct 1997
    Managed operations for a growing imported furniture store, helping to open two new locations and expanding into direct importing of furniture and antiques.
  • Integrated Computer Solutions, Inc.
    Technical Support
    Integrated Computer Solutions, Inc. Oct 1991 - Sep 1994
    Waltham, Ma, Us
    Provided installation and technical support to programmers using ICS’s GUI-building software on various UNIX platforms running X Windows and the Motif Window Manager.
    View

Keith Mcpherson Skills

Linux Technical Support Web Development E Commerce Management Unix Apache Web Services Web Design Retail Os X Furniture Saas Small Business Dns Mysql Iis Software As A Service Tomcat Zendesk Jira

Keith Mcpherson Education Details

  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    Civil Engineering

Frequently Asked Questions about Keith Mcpherson

What company does Keith Mcpherson work for?

Keith Mcpherson works for Mimecast

What is Keith Mcpherson's role at the current company?

Keith Mcpherson's current role is Manager, Messaging Security at Mimecast.

What is Keith Mcpherson's email address?

Keith Mcpherson's email address is ke****@****ion.com

What is Keith Mcpherson's direct phone number?

Keith Mcpherson's direct phone number is +178143*****

What schools did Keith Mcpherson attend?

Keith Mcpherson attended University Of Massachusetts Amherst.

What skills is Keith Mcpherson known for?

Keith Mcpherson has skills like Linux, Technical Support, Web Development, E Commerce, Management, Unix, Apache, Web Services, Web Design, Retail, Os X, Furniture.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.