Write and edit step-by-step installation manuals for automotive parts and accessories, including photography. Create finished installation manuals for publication using Adobe InDesign and Photoshop.

- Provided technical support for installation, fitment, and troubleshooting of transmission systems, and resolved customer issues concerning availability and shipment of product- Created and edited installation manuals, component matrices, and bills of materials- Researched vehicle platforms and assisted in the design of overdrive transmission systems- Specified and sourced kit components, and performed inventory inspection and review- Organized and maintained company website, and created website product descriptions- Conducted sales of overdrive transmission systems for muscle cars and street rods

- Responsible for sales and customer service- Managed appointment scheduling and flow of work through shop- Created repair estimates and sold repair and maintenance services to customers

- Supervised and coordinated the activities of three Zone Service Managers- Regulated the regional warranty rate through educational clinics and warranty audits- Processed Product Liability Claims, Field Product Reports and Owner Relations Cases

• Guided customers and their vehicles through the diagnosis and repair process• Assisted technicians in the diagnosis and repair of vehicles with recurring issues• Performed post-repair inspections and dealt with customers that required special attention

- Provided technical support for customer concerns with power steering racks and CV axles - Edited, revised and updated parts catalogs and component drawings for power steering racks and CV axles- Created "Tech Tips" publication for distribution to customers

- Provided parts counter sales to auto repair shops, specializing in air conditioning- Assisted in maintaining inventory and supervising delivery drivers and scheduling- Shipped and received parts orders and inventory

- Provided parts counter sales to auto repair shops, specializing in radiators, air conditioning, power steering racks and CV axles- Assisted in maintaining inventory and supervising delivery drivers and warehouse personnel- Shipped and received parts orders and inventory

- Provided parts counter sales to auto repair shops, specializing in radiators, air conditioning, power steering racks, and CV axles- Coordinated and supervised deliveries and warehouse personnel- Shipped and received parts orders and inventory

- Performed automotive diagnosis and repair, including air conditioning service, engine overhaul, driveability, brakes, and general mechanical service.