In this role, I managed a team of Technical Product Managers and Solution Architects responsible for the end-to-end solution on a wide variety of enterprise projects including Supply Chain, Finance, Retail, Customer Care, HR, Real Estate, Legal, Cybersecurity, etc. We were responsible for owning and guiding IT led projects from inception to delivery. The role allowed me the opportunity to forge strong working relationships that cross many organizational lines while we work with the business to ensure solutions satisfy business needs, proper requirements are established, solutions are created (via either in-house or external development), and implemented successfully.• Other accomplishments/opportunities when not leading the team:o Delivery Lead for the T-Mobile and Sprint system integration for HR, Real Estate, Legal, Training, Payroll, and Recruiting systemso Member of the Bellevue, WA council of DE&I Employee Resource Groupso Culture lead in the IT Shared Services organizationo Responsible for screening, interviewing, and hiring key contingent staff for the Solution Realization & Architecture department

Acting Owning Technical Manager for SAP Supply Chain team for various projects• Solution Owner for the Inbound to Retail Shrink Reduction and Warranty Exchange Fulfillment in Retail projects resulting in an estimated total company savings of over ~$100M per yearo Supply Chain point-of-contact for development, delivery, test, and Owning Technical Directoro Identified resource gaps and communicated/escalated additional needs as appropriateo Partnered with business stakeholders to ensure Minimum Viable Product was being meto Key member of the core project team ensuring issues were being resolved and blockers removed through every phase of both projects• Guided sun-setting of Siebel application and project close of the SAP-CRM implementation (an IT lights-on “lift-and shift” project to modernize the CRM tools enterprise wide)o ~150 tickets closed and led the initializing/intake of subsequent CRM project• Led identification and prioritization of existing supply chain APIs as candidates for a move to service oriented architecture (SOA)

Led international cross-functional feature teams for Microsoft’s Next Generation of Volume Licensing (NGVL) $55M/year enterprise initiative to build a transactional licensing platform to enable net-new capabilities. The NGVL platform is the foundation which will support Microsoft’s $40B/year Volume Licensing business as it transitions to the new Devices & Services business model for customers and partners through a single streamlined agreement.• Feature teams managed: Devices (Microsoft Surface®), Orders, Business to Business, Offerings & Pricing• Responsibilities and accomplishments:o Drove the design and implementation of net-new capabilities for NGVL. Authored business requirements based on reviews with global community of business stakeholders, approved design, managed change requests, reviewed & prioritized bugs, and ensured quality in release during user acceptance testing globally.o Main point of contact for every aspect of the feature team including: Operations, Policy & Pricing, Tax, Finance, Sales, Development, User Experience, User Research, Testo Partnered with business stakeholders to define scope, vision, and roadmap for each feature teamo Designed new product modelo Met with several key North American and European partners to gather feedback for the new platform (new software upgrade sales process, APIs & web-service capabilities, new product model)o Microsoft’s first Devices offering in the Volume Licensing channelo Launched globally

Business Owner Leading a department responsible for the operations, workflow, creation, analysis, and execution of dealer contracts, business customer contracts, and handset activation sales codes enterprise wide•Led and influenced strategic enterprise initiatives that impact corporate wide sales systems and program initiatives that were fiscally responsible in driving sales as well as customer/partner experience. Positive impact to all commissioned entities supporting T-Mobile.•Managed development and efficiency efforts resulting in reduction of staff due to efficiencies gained•Led cross-functional nationwide centralization of operational tasks•Led interdepartmental restructure to better align skill sets with responsibilities thus creating better bench strength and development opportunities for employees•Key Member of the Organization’s Senior Leadership team driving change, organization goals, and employee development

Managed a team responsible for systems and improving efficiencies in Dealer Financial Services. Department was accountable for an average accounts receivable balance over $150 million. Team consisted of senior systems analysts and software developers responsible for driving continuous automation throughout the department.• Drove planning, execution, and implementation of web-based bill paying application for dealers• Team developed several homegrown SQL database tools to help drive automation and process improvement• Coached employees on both departmental system projects and enterprise wide system projects including many ERP system enhancements• Built solid relationships throughout the organization to meet the goals of the company and SDLC projects

Performed ERP (SAP) configuration on MM, WM, FI, & SD modules•Key member of SAP implementation project for Financials, Logistics, Projects, & Procure to Pay. The project was recognized by SAP as “The Best Telecommunications SAP Implementation Project in 2004”•SAP Logistics Team Lead partnering with IBM Engagement Logistics Lead

Supported Dealer Financial Services department as SAP subject matter expert and system super-user•Contact and liaison between the user community and internal IT resources•Drove the DARE Multiyear Program effort via an SAP solution which resulted in significant improvements in targeted KPI’s (i.e. DSO, A/R Aging, etc.)•Prepared documentation and served as department resource to work with Business Systems group in resolving SAP system problems, user acceptance testing, and new functionality •Helped influence and lead positive changes to operational business processes by developing workable solutions aligned with business objectives and SAP functionality

Performed forecasting for keyboards, mice & gaming devices•Created a forecast to drive manufacturing and distribution planning for OEM customers using different forecasting techniques and collaboration from account managers globally by analyzing, evaluating, and adjusting time series models at aggregate and account levels