Keith Ferguson Email & Phone Number

San Diego, Ca, Us

San Diego, California, Us

IT Security and Internal Audit SOX Program Manager- Worked with IT Leadership, Information Security and Internal Audit to ensure MCM compliance with industry security and audit standards. Improved IT SOX control effectiveness from 71% to 98% year over year. Closed over 100 SOX and Security Audit findings within 1st year.IT Disaster Recovery Program Manager - Transformed the DR capabilities of MCM from an informal collection of capabilities to a mature program with a 3 year road map to ensure business continuity in the event of disaster impacting IT systems.

San Diego, Ca, Us

Agile Transformation - Scrum Master and Product Owner CoachLed 4 Software Development team in transition from Waterfall to Agile: 3 teams using scrum, one utilizing Kanban. Coached novice Product Owners in developing a backlog prioritization process and built the first Agile Product Roadmap at MedImpact.EDI File Management & Data Warehouse – Release Manager Manage the monthly release of EDI programs that load and extract data for clients, and enhancements to the Data Warehouse infrastructure. Partner with the client account and technical teams to develop estimates, prioritize work tasks, and escalate trade-off decisions to Senior Leadership.Product Price Management Enhancement – Project Manager Drove the Strategic Price Product Management Enhancement project, including all phases of project management: scope, planning and execution. Documented and communicated status to Senior Executives.Real-time Messaging for Claims and Accumulators– Project Manager Responsible for the expansion of MedImpact’s real-time messaging capabilities with clients and health provider partners. Included all phases of project management: scope, planning and execution. Documented and communicated status to Senior Executives.

Seattle, Wa, Us

Amazon Appstore – Android Phones and Tablets Managed the technical implementation of a program to pre-load Amazon Appstore on Android devices from International Mobile Carriers and Device Manufacturers. Partnered with Business Development and Product Management to drive the business and technical requirements for each device, country and carrier. Managed the life-cycle for each device through feature development, device testing and product launch. Documented and communicated status to Senior Executives.

Mountain View, California, Us

High Availability/Disaster Recovery Program, Turbo Tax Business Operations Developed and managed the High Availability & Disaster Recovery program for all Turbo Tax Customer Experiences, including building and leading a cross-functional team to identify high availability strategies for Turbo Tax and dependent systems.Season Readiness, Turbo Tax Business Operations Optimized TurboTax Customer Experience and Application Teams, ensuring readiness to effectively support the tax season while leading a cross-functional team comprised of resources from Turbo Tax engineering teams, corporate IT infrastructure, and shared systems. Integrated end-to-end Turbo Tax Operations Processes, including incident management and the validation of performance targetse-Delivery Update Management System, Corporate Technology Shared Systems Managed end-to-end quality and risk management processes for the successful integration of e-Delivery update management system into the TurboTax product. Developed the integrated testing strategy, high-level test cases, resource plans, risk management processes, environmental strategy and plans for performance, availability and scalability of the e-Delivery system.Demand & Delivery, Corporate IT Prioritized and scheduled new projects by working with business customers and IT solution center leaders, gaining an increased understanding and balance of tradeoffs of business needs, resource availability and funding constraints. Improved project prioritization, scheduling and approval processes as part of the cross-functional leadership initiative to manage IT Demand and Delivery processes.

Accelerated growth of portfolio companies by providing expert guidance and resources to resolve key strategic issues.Financial Modeling and ForecastingDeveloped the business financial model for two key companies, including the corporate e-Commerce initiatives to leverage the internet for marketing, service delivery and operational efficiencies, as well as second round financing, five-year client acquisition targets and revenue projections.• Created the recurring revenue model incorporating sales force expansion, pricing and profitability changes, as well as increased product penetration over five years. • Personally evaluated financial models of investment targets, placing an increased focus on sales and marketing spend, as well as productivity.Profitability and PricingHeld supervisory responsibility for a team of executives and management consultants that created a post-merger integration plan to maximize client profitability through the development of a unified brand and pricing strategy. Led development efforts to build an online pricing tool for Sales, automating quotes for core services and insurance products.• Built a revenue maximization tool for field managers, optimizing overall financial performance of all office centers.• Created the company's uniform pricing system that maximized office rent yields and service revenues.Sales and Marketing DevelopmentChampioned the development of the Sales and Marketing launch strategy for a key company, including identifying key productivity metrics and validating targets based upon competitive benchmarks.• Created the nationwide sales rollout schedule and organizational structure, including hiring targets, recruiting profiles and compensation plans.

Chief Planning Officer for one of the five largest Professional Employer Organizations (PEO) in the country, providing payroll, tax, insurance and human resources services.Financial and Business AnalysisPrepared the Monthly Package for the Board of Directors, including financial results, sales performance, competitive updates and revised forecasts.• Analyzed revenue and profit impacts of monthly client base changes, specifically in sales performance and client terminations.• Monitored profitability drivers of insurance, tax and benefits to identify opportunities, shield risk and optimize margins.Sales and Marketing Budget and PerformanceIdentified attractive markets for geographic expansion based upon regional regulations, tax policies, insurance markets and competitive environments.• Effectively coordinated with Sales and Marketing leaders to assign sales quotas and create marketing programs to achieve the company's financial and client growth objectives.• Regularly monitored the productivity of Sales teams and marketing investments, determining the highest ROI and potential growth opportunities.Long Term Planning and ObjectivesDeveloped and maintained the five-year strategic plan and financial forecast, translating plans to operational initiatives based upon performance, conditions and opportunities.• Established target client profiles based upon corporate strategic and financial goals, monitoring PEO industry environment and recommending changes based upon market and competitive conditions.Acquisitions and Business DevelopmentCompleted a $28M acquisition to expand the company's geographic presence into the NY Metro area, as well as to leverage opportunities for technology and insurance product savings.

Roseland, New Jersey, Us

Strategic marketing analyst for the highly profitable middle market segment of the payroll business. Held responsibility for Strategic Planning, New Product Concept Development and Marketing Analysis.

Boston, Massachusetts, Us

Projects in the Paper, Benefits Consulting, Health Care, Printing, Office Products, and Hardware industries. Casework included planning and executing market interviews, financial analyses, market research, pricing strategies, business unit strategy reviews, and consumer awareness building programs.