Keith Frierson Email & Phone Number

United States

In this role I assist customer's in the management of their residential dish accounts.

Improving the lives of others through Integrity, Compassion, Relationships, Innovation, and Performance.

Buckhead (Atlanta)

Delivering bespoke experiences to St. Regis luminaries.

Greater Atlanta Area

Detroit, Michigan

Delivering exceptional and memorable dining experiences by giving professional, attentive service and suggesting appropriate wine and food choices. Created business card with QR Code to generate reviews for both me and the restaurant.

Greater Detroit Area

Medical representative responsible for providing assistance and guidance to patients. Primary responsibilities include: answering and routing a high volume of incoming calls to various departments and medical personnel, and scheduling appointments for allergy, ophthalmology, cardiology, and pulmonary services (including cardiac and pulmonary function tests). Gained experience with HIPPA compliance, insurance benefits, and with navigating multiple systems simultaneously with accuracy.

Greater Detroit Area

On Call. Part of a team with excellence as our mission.

Troy, Mi

I was a Social Media Manager for Lifestyle Lift. I was also the community manager on the Lifestyle Lift review site. Another important part of my job was managing our relationship with patients through patient satisfaction surveys and e-mail marketing campaigns. In this position I also managed our company relationship with three contract vendors.

I was a Social Media Manager for Lifestyle Lift. I was also the community manager on the Lifestyle Lift review site. Another important part of my job was managing our relationship with patients through patient satisfaction surveys and e-mail marketing campaigns. In this position I also managed our company relationship with three contract vendors.

As Community Manager I was responsible for building, managing, and monitoring LifestyleLift Reviews.com (An online patient review site). The purpose of the site is to allow patients of Lifestyle Lift to share their experience for the education of others who are researching facial rejuvenation options. The community now has grown to over 795 reviews.

Detroit, Michigan

Providing excellent service to guests. Assisting guests in the selection of food and wine.

Troy, Mi

In this position I was responsible for managing a post procedure patient satisfaction program. In this position I was one of two administrators of our company e-mail marketing program which was the primary point of contact. In this position I was able to help patients resolve concerns and questions quickly.

I started, developed, and built a live chat department for Lifestyle Lift starting in May 2009. As the department grew I became the manager of a team of five web based call center representatives over the 22 months I was in this position. This position started as an exploratory one person project, and has now developed into a team of 10+ web based call center representatives that schedule over 5 million dollars a year in facial rejuvenation consultation appointments through live chat conversations.

Troy, Michigan

Inbound/Outbound call center. Addressing and overcoming objections of post consultation patients. Educating potential patients on the advantages of Lifestyle Lift procedures to help them enjoy a more youthful, vibrant appearance. Guiding them through the process involved in scheduling a free consultation at our centers. I was promoted within 5 months of employment to newly created Retention department.

Troy, Michigan

Detroit, Michigan

Under the supervision of a senior operations manager I had oversight of 51 employees in the valet department at Harper University Hospital, Karmanos, and Hutzel Women’s Hospital at the Detroit Medical Center. In this position I was responsible for training, hiring, disciplining, scheduling, and budgeting. I also assisted in negotiations with the hospital and union

Metropolitan Detroit, Michigan

I was responsible for managing 7 supervisors and 91 contractors in the Metro Detroit area. My area of responsibility consistently met or exceeded company standards for service, collections, and sales.

Detroit Metropolitan Airport

I was part of the opening restaurant and banquet staff and was used as a trainer of new servers. Assisted guests in the selection of food and wine.

Southfield, Mi

Birmingham, Mi

I worked at the hotel twice. The above stated dates and from November 2001-February 2002.