 Supervised Representatives in all aspects of day to day operations; including customer service, technical knowledge, process management, data gathering, and analysis Worked closely with Fox Media Services, IT Project Managers, and external vendors to troubleshoot issues, assess workflows and identify capacity throughput issues Identified new strategies in order to increase workflow, productivity and customer service Worked closely with business units to ensure timely delivery as well as worked with vendors on capacity planning and proactively resolved potential concerns

 Managed sales servicing operations for domestic and assigned international television markets  Supervised material requests for 16 domestic clients and 3 Sony channels operating in 12 countries Monitored the processing of over 400 monthly deliverables and ensured completion of requests with accuracy; including the top revenue generating client, Starz Entertainment Analyzed quality management metrics and provided recommendations for improvement  Implemented standard operating procedures and workflows for fulfilling digital and tape orders Managed the implementation of new processes and technologies

 Responsible for the creation and coordination of over 50 high and standard definition video elements per month for domestic Pay TV clients Managed the authorization and distribution of content for 14 clients according to license agreements Monitored inventory levels to determine elements needed in order to fulfill PPV/VOD, Cable, and Network clients orders Communicated material availability of new release titles to Sales and Marketing

 Worked closely with Site Content and Encoding Operations teams to ensure proper title set up Liaised with vendors, studios, finance, operations, IS/IT and other teams in digital asset delivery Prepared data analysis used in the negotiation of license agreements with entertainment studios Assisted with the operational workflow to determine problem areas and developed solutions Worked closely with various teams of IT Project Managers to assist with the testing of applications