Keith Galloway Jr. Email & Phone Number

- Implemented project management methodologies and tools to improve team efficiency and productivity- Developed and maintained strong relationships with internal and external stakeholders- Continuously monitored and analyzed project performance to identify areas for improvement- Managed and mentored team members to enhance their skills and capabilities- Led cross-functional teams to achieve project goals and deliverables- Contributed to the development and implementation of company-wide project management best practices and tools

- Managed various projects within security and compliance org.- Managed project to create a PCI certified infrastructure and achieve PCI compliance.- Created and maintained process documentation.

- Created and managed support operations.- Configured and maintained Zendesk support system.- Configured automation, triggers, and queues to effectively route 100s of tickets a day.- Trained and managed an outsourced 3rd-party support team.

- Provided support to developers via Zendesk.- Managed multiple ticket queues.- Created training materials, tutorials, and FAQs.- Setup and maintained Discourse and Answerhub support communities.

- Create WordPress websites for different clients.- Provide training on the WordPress Administration Dashboard to all clients.- Provide on-going support for clients, using an online ticket system.- Consult on best social media marketing strategies.

Cleveland/Akron, Ohio Area

- Skillfully crafted and executed marketing strategies across Facebook, Twitter, and YouTube to drive brand awareness and engagement.- Led the development and upkeep of a cohesive, on-brand website and social media presence.- Produced, edited, and distributed high-quality video content to targeted social communities.Implemented and managed the use of Google Suite tools, including email, document drive, and calendar, to streamline team communication and collaboration.

Cleveland, Oh

- Managed and trained help desk support technicians.- Created and updated internal security policies.- Maintained security standards in compliance with yearly SOC2 audit.- Worked with penetration test venders and executed remediation plans for open vulnerabilities.- Administered growing Windows network, with a mix of Windows Server 2008 R2 and Server 2012 R2- Implemented and managed VMware vSphere setup for virtual servers.- Managed Cisco Firewall and Switches- Setup Aruba Wireless network with remote access points and VPN functionality.- Administered storage network of EMC SAN devices.- Managed Avaya IP Office phone system.- Setup and Managed SCCM for OS deployment and Patch Management.- Managed fail-over Co-location for disaster recovery scenarios using vSphere Site Recovery Manager.- Implemented an enterprise Wiki platform Confluence for company knowledge base.- Managed and setup Office 365 for email, Lync and Sharepoint. This setup involved Single Sign-On functionality through on-site ADFS setup.- Managed daily backups through Barracuda backup system- Maintained many other systems including Palo Alto, GreatPlains, CRM Online, Microsoft SCCM, Active Directory, Confluence Wiki, Spiceworks, Avaya IP Office, Microsoft ADFS, VMware Site Recovery Manager, DFS, and RDS.

Westlake, Oh

- Developed and implemented social media marketing strategies using Facebook and Twitter.- Scheduled events and live entertainment- Designed in store print material (labels, flyers, brochures etc.)- Made a wicked latté.

Rocky River, Oh

- Built and maintained WordPress CMS website- Setup and maintained YouTube presence- Shot, edited, encoded, and uploaded over 100 online instructional

Westlake, Oh

- Managed live video productions- Shot, directed, and edited weekly videos- Maintained website using Adobe Dreamweaver

Avon, Oh

Played video games and occasionally sold some as well.

Front-End Development, Html / Css / Javascript

High School, Marketing

Marketing Education (DECA); • This was 2 year marketing program that I took while in High School.