• Managed end-to-end recruitment process for diverse roles within IMS Trading LLC, ensuring top talent acquisition.• Implemented innovative sourcing strategies to attract high-caliber candidates, resulting in a 20% increase in qualified applicants.• Collaborated with hiring managers to understand their needs and provide tailored recruitment solutions for optimal team fit.

• Provided HR leadership to 31 stores across multiple processes, including recruiting, talent development, onboarding, succession planning, performance management, and training. • Managed staffing, forecasted needs, analyzed labor demand, tracked retention and hours, and conducted full cycle recruiting accordingly. • Oversaw talent development which included coaching, and workshop training. • Oversaw performance management, associate relations, issue investigation, and conflict management to ensure a consistent standard of service and efficiency. • Conducted succession planning during the talent management review process which included retail management assessment, forced ranking, round table discussion at the regional and district level.• Conducted quarterly and annual workshop training on leadership skills, associate relations, workplace harassment, and the management of conflict, change, timelines, and performance.• Exceeded seasonal recruitment targets by an average 5% to 10% by providing support and best practices, setting staffing targets, and managing job fairs, social media, and outreach to local organizations.• Reduced attrition rates across 14 locations through improvements to onboarding, training, and support. • Contributed to the implementation of the Workday HR information system for the HR team and stores. • Surveyed locations to identify barriers during KPI reports, surveys, and audits, and determined potential process simplifications and system enhancements, which improved retention and time-to-hire. • Expanded access for Hiring Managers to more efficiently move candidates through the hiring process through enterprise-wide training initiatives, KPI analysis, and performance monitoring.

• Recruited and staffed for distribution platforms employing 400+ associates, secured up to 200 hires per season, conducted interviews, and leverage talent planning expertise, succession planning, and Lominger Card Sort to identify core competency (SWOT).• Developed a consistent talent pipeline, planned a streamlined sourcing process, and created partnerships with Colleges, DOL Career Centers, and local organizations.• Forecasted and planned labor demands, partnered with Production Planning to identify seasonal peaks, and created recruitment strategy, onboarding plans, and target goals with leadership. • Conducted succession planning, led discussion with Senior Management, utilized 9-Grid to slot current talent, identified high-potential or at-risk employees, and assigned action plans accordingly. • Achieved recognition as Leader of the Month in 2015 for completely securing peak-season staffing goals through collaboration with Colleges, the DOL, and community organization and outreach efforts. • Facilitated the seamless transition of a modified HRIS to the center’s platform, assisted in the system’s design, created a list of potential and ideal enhancements, and served as an SME during testing.

• Led a pilot project which implemented a talent acquisition process integrating 83 nationwide retail stores to ensure a diverse, high-performing workforce. • Continually enhanced the recruitment process as a member of the Center of Excellence team, established structured interview guides, and tested new design enhancements to better identify qualified candidates.• Earned an HR achievement award for sustaining 98% service level agreement (SLA) standards on the consistent delivery of qualified applicants.• Served as a Business Partner to the Regional HR Director over 125 management staff, met weekly to review performance reports share best practices, identify opportunities, and create action plans. • Oversaw two support teams for a call center and managed the key process to achieve business SLAs, conducted outreach to stores, and identified and shared best practices.

• Delivered HR support to six stores and over 700 staff in the areas of staffing, learning, performance management, succession planning, talent management, reward and recognition, and retention, maintaining an exceptional 90% rate of performance.• Managed regulatory compliance through LMS reporting, HR auditing, and training. • Achieved a nationally recognized Building Community award for exemplary performance.

• Analyzed patient satisfaction data, recommended changes to performance and behavioral strategies, managed the volunteer services program, and supported marketing and fundraising efforts. • Designed and implemented staff training and development strategies to build employee and customer loyalty, improve financial performance, and increase market share.

• Managed a volunteer program for an acute care hospital, recruited volunteer staff, designed programs, chaired the Grass Roots Initiative Team, redesigned outpatient service processes, supported fundraising and special events.