Keith Graf Email & Phone Number

Kirkland, Wa, Us

United States

Maple Valley, Washington

Retail store network and telecommunications provisioning and tier 3 maintenance support.Project management involving multi-team coordination (IT, Construction, Real Estate, Security, vendors, service providers...), planning, requirements, address validation, site readiness, construction issues, site access issues, landlord issues - to obtain data and voice services to new locations (average 5 stores per week). Ensure required communication type and monitoring set up as required for fire alarms. Track, monitor and maintain progress on approximately 60 projects daily.Coordinate service providers and construction team to ensure facility deployment requirements are met and service is delivered on time with the lowest cost. Consistently highest on time delivery rate (71.4%) in my group.Individual, intra-group and inter-group trainer, mentor and advisor.Document processes, procedures and installation requirements and track work using Word, Excel, PowerPoint, Visio, Outlook, SharePoint, Teams and multiple online applications, portals and databases. Read construction drawings.Using Agile methodologies, used Kanban techniques to apply Lean concepts to current processes. Constant use of verbal and written skills communicating in person (individual and group), on the phone, web meetings and by email.

Seattle, Wa

Retail store network provisioning and maintenance (tier 3 support).Multi team coordination (IT, Construction, Real Estate, Security...).Individual and group trainer.Document processes, procedures and installation requirements.

Starbucks Tier 1 phone support for retail stores in US and Canada - Enterprise Help Desk.Starbucks Tier 3 phone support for retail stores in US, Canada and UK - Global Network Operations Center.

Kent, Wa

Direct and subcontractor support for Sasco (electrical contractor - Woodinville, WA).As a direct employee, support Sasco IT department with laptop & PC hardware and software support. Configure laptops for new employees. As a consultant, manage PC relocation for Seatac Airport Security Center move. Install and configure PCs at DHS.

Eastside Greater Seattle Area

HiCap business circuit installation, test & turn up and repair (copper and fiber).Following work orders, installed circuits from the CO (central office) or UG (underground) fiber MUX to the customer by testing, validating, revising and connecting the facilities between the two locations using specified automated and remote testing procedures. Wired T1 & DS3 equipment. Installed and wired T1 and Frame Relay Smartjacks and cards, DSL equipment and voice demarcs at customer premises. Tested installed circuit with a variety of test equipment including T-Berd and Fluke network test sets.Operated bucket trucks, cable splicing trucks, installers trucks. Used ladders and pole climbing equipment. Installed entrance cables (buried and aerial drops).Performed cable repair.Interfaced directly with customers to ensure customer satisfaction.

Everett, Seattle, Renton

Converted wiring schematics to wiring diagrams using WIRS, CAD. Assigned wire routing, separation requirements, gauge, wire number, connector size and pin number in accordance to System Engineers design and FAA requirements for aircraft production in the aerospace industry. Close interaction and consultation with Systems engineers to ensure critical design requirements.Worked on models 767, 777, 757 and 737 in Everett, Seattle (Systems Integration Lab) and Renton.