Keith Graham Email & Phone Number

Dublin, IE

Dublin City, County Dublin, Ireland

 Overhauled the CRM and data consolidation, collaborated closely with account directors to streamline operations. o Successfully reduced active accounts by 81.5% and consolidated customers from by 84.4%. o Cooperated with acquired brands to integrate their customer data from their sperate systems into Ergo's CRM.o Conducted a problem analysis of the CRM.

Dublin Airport, Ireland

 Served customers in a fast-paced, public-facing role, delivered excellent customer service and ensured a positive experience.  Maintained airside security training, ensured all security measures were adhered to by customers.  Effectively communicated food and drink options, contributed to a welcome and enjoyable environment.

County Kilkenny, Ireland

 Worked in a customer-facing role in the fast-paced back-to-school section, addressing customer inquiries and retrieving orders to meet their needs.  Ensured accurate pricing and branding throughout the store, aligning with current promotions and offers.  Organised and set up displays to be visually appealing and easily accessible for customers.

County Kilkenny, Ireland

 Responsible for opening and closing the store on weekends while studying full-time at college.  Assessed inventory levels before opening to ensure stock availability throughout the day.  Communicated effectively serving a diverse customer base, including hospital staff and visitors.

Marketing, Innovation And Technology

Leaving Certificate, 566 Points