Keith Harris, Mba, Lssgb Email & Phone Number

San Antonio, TX, US

New York, New York, US

• Managed and executed large-scale process optimization and design initiatives with budgets routinely exceeding $1 million. Collaborated with business leaders and technology subject matter experts to perform root cause.
• Developed/managed detailed project plans that captured dependencies, cross-program impacts, and critical milestones for a mortgage loan data integrity project. Delivered 30% reduction in loan error rate and 71%.
• Coordinated mapping of regulatory issues, corrective action plans, and user-developed applications across several lines of business to 562 processes within Citibank’s business process and product taxonomies as part of.

Atlanta, Georgia, US

• Served on a 3-month contract as a Lead Process Architect for Wells Fargo’s Finance Transformation Office in support of its Risk & Control Self-Assessment (RCSA) Service Model documentation initiative. Facilitated.

San Antonio, Texas, US

• Performed as both process owner and process engineer for 61 total processes across seven lines of business. Executed enterprise process documentation initiatives, resulting in successful integration of all lines of.
• Orchestrated project to centralize collections call servicing within single work center as part of larger Bank-wide effort to rectify regulatory compliance gaps. Determined manning requirements, developed business.
• Led effort to outsource collections call servicing across four product lines, resulting in $1.4 million savings and development of a formalized training program. Spearheaded process improvement to reduce abandoned call.
• Implemented key performance indicators (KPI); designed dashboards and team huddle boards for four lines of business. Conducted time study for Vendor Management line of business, identifying waste reduction.
• Developed 11 process maps and SIPOCs for process documentation effort for catastrophe relief program. Collaborated to redesign complaints process and standardize complaint handling procedures for collections vendors..

• Provides Process Engineer and Program Analyst consulting for USAA’s Enterprise Data & Analytics Office in support of both its Hub & Spoke Operating Model and Digital Transformation project initiatives. Collaborates.
• Guides cross-functional, collaborative teams in the application of process engineering principles. Employs Lean Six Sigma and process mapping tools to realize a 95% efficiency rate across 15 key processes of the USAA.
• Facilitates process improvement workshops for 7 business units. Conducts change management efforts in implementing standardized process documentation across enterprise. Identifies opportunities, analyzes processes for.
• Provides insight to management on process optimization issues. Identifies the information entities share across the business and the relationships between those entities. Utilizes knowledge of customers, products, and.

Randolph AFB, TX, US

• Supervises team of 5 analysts; directs the effective quantification and utilization of approximately 6,100 manpower authorizations valued at over $501 million. Coordinates on staffing requests for all non-military.
• Oversees manpower requirements determination and resource allocation for 69 military organizations. Establishes and institutes records management policies and procedures. Directed requirements forecasting for over 300.
• Plans and performs both management and process improvement studies to support multiple military units and various missions. Conducts consultant studies and evaluation to increase organizational efficiency. Analyzes.
• Utilizes design systems and procedures to manage the creation and re-organization of military units. Evaluates human resource requests using established Air Force manpower standards. Implements and enforces both.
• Trains and certifies junior analysts, and provided on-the-job counseling and feedback to build a competent and cohesive team with exceptional morale. Developed and mentored employees for career progression. Solved.

Randolph AFB, TX, US

• Managed 24-hour work center consisting of 32 employees. Oversaw the installation, operations, and maintenance of 65 power generators, 8 aircraft arresting systems, and 12 fire suppression pumps, all of which provided.
• Directed approximately 1,500 generator maintenance inspections and approximately 3,500 aircraft arresting system inspections annually. Determined schedules, sequences, and assignments for work activities, based on.
• Trained and certified 32 employees on equipment troubleshooting and electrical schematics. Provided on-the-job coaching to build a competent and cohesive team with exceptional morale. Developed and mentored employees.
• Tracked and submitted status reports for high-level leaders and staff. Established and instituted records management policies and procedures. Implemented and enforced both Occupational Safety Health Administration.
• Earned highest rating on 2013 Air Force inspection for aircraft arresting system maintenance

Randolph AFB, TX, US

• Administered basic military training curriculum and instructed war skills, survivability and academic military courses encompassing 43 subjects to 36,000 basic trainees annually. Designed training plans and facilitated.
• Improved performance by developing and managing training programs that engaged, educated, and inspired trainees while meeting all training requirements and standards. Evaluated trainee performance via written and.
• Directly led 18 basic training flights, consisting of an average of 55 trainees each, through 8½ week U.S. Air Force boot camp. Expertly balanced hands-on training and program management duties. Maintained 97% trainee.
• Managed curriculum instruction program for 30 training instructors. Garnered Air Force award for training program management.
• Earned Master Instructor designation – held by only 6% of Air Force personnel

Randolph AFB, TX, US

• Led work center of 13 technicians. Oversaw the operations and maintenance of 86 power generators and 8 aircraft arresting systems. Managed emergency power grid for approximately 5,000 customers. Solved complex.
• Directed approximately 2,000 generator maintenance inspections and approximately 3,500 aircraft arresting system inspections.
• Tracked and submitted status reports for high-level leaders and staff. Established and instituted records management policies and procedures. Implemented and enforced both Occupational Safety Health Administration.
• Trained and certified 10 employees on equipment troubleshooting and electrical schematics. Provided on-the-job coaching to build a competent and cohesive team with exceptional morale. Developed and mentored employees.

Master Of Business Administration - Mba, Business

Bachelor’S Degree, Accounting

Associate’S Degree, Management And Engineering Technology

Associate’S Degree, Technology And Military Science

Associate’S Degree, Mechanical And Electrical Technology