Keith Hayes

Keith Hayes Email and Phone Number

Sr. Portfolio Marketing Manager @ Elsevier
Jacksonville, FL, US
Keith Hayes's Location
Jacksonville, Florida, United States, United States
Keith Hayes's Contact Details

Keith Hayes personal email

About Keith Hayes

In my tenure at Elsevier, my focus has been on mastering market engagement through compelling storytelling and strategic sales enablement. Our team has worked successfully with our salesforce to foster insight-led conversations, rooted in the challenger sales methodology. This approach has been pivotal in enhancing our customer interactions and driving the narrative around Elsevier's Engineering solutions.My previous role as a Customer Success Consultant was instrumental in maintaining high satisfaction across 100+ accounts, fostering retention, and demonstrating the tangible value of our products. Our commitment at Elsevier is unwavering in delivering customer-centric solutions that pave the way in the engineering field, and my mission is to continue elevating our customer partnerships through innovative marketing strategies and personalized engagement.

Keith Hayes's Current Company Details
Elsevier

Elsevier

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Sr. Portfolio Marketing Manager
Jacksonville, FL, US
Website:
elsevier.com
Employees:
12273
Keith Hayes Work Experience Details
  • Elsevier
    Sr. Portfolio Marketing Manager
    Elsevier
    Jacksonville, Fl, Us
  • Elsevier
    Portfolio Marketing Manager
    Elsevier Mar 2022 - Present
    Amsterdam, North Holland, Nl
    Storytelling | Value Proposition Design and Delivery | Sales Enablement | Campaign Design & Deployment-Maintain a sound understanding of the markets and personas served by Elsevier's Engineering portfolio - with a split focus between Knovel as a solution, and the broader Engineering portfolio, as well as Elsevier's Engineering competitors.-Created frameworks, pitch decks, messaging, and interactive workshops to equip the sales team to have insight-led conversations incorporating the challenger sales methodology.-Ensure messaging is delivered via various outlets including social media, whitepapers, events (including webinars), videos, analyst programs, PR, etc.-Convert key messaging into impactful sales enablement content-Build lasting relationships with Knovel customers, partners, and key players within the industryPartner with relevant marketing squads to ensure quality delivery of marketing programs and measurement of results.-Lead an analytical, metrics-based approach to measuring, assessing, and improving marketing performance
  • Elsevier
    Customer Success Consultant
    Elsevier May 2020 - Mar 2022
    Amsterdam, North Holland, Nl
    At Elsevier, I work on the Research Solutions team and engage with academic research institutions. I ensure the highest level of customer satisfaction by demonstrating the value of Elsevier's Engineering Village, Knovel, and GeoFacets platforms.-Proactively manage the service aspects of assigned 100+ accounts to ensure maximum value is realized.• Responsible for customer satisfaction and for ensuring the value and use of Elsevier's engineering solutions portfolio for renewal revenue growth and maximizing customer retention.• Act as a trusted adviser to the customer by providing in-depth product training, support, and guidance directly aligned to the specific research workflow and customer objectives to ensure our solutions positively impact their research decisions and outcomes.• Uncover, analyze, and upsell opportunities at the account, plus support the account team with the preparation of tailored renewal value stories, including demonstration of product value and ROI.• Ensure successful implementation and adoption of solution at customers; ensure delivery of appropriate training in line with customer engagement plan.• Identify, support, and develop champions and advocates within the customer environment. Ensure that they communicate the impact of our solutions on the research outcomes.Achievements: -2018: Achieved 101% sales quota achievement-2019: Achieved 100% sales quota achievement-2021: Received Mid-Year Top Performer Award for Engineering
  • Siemens
    Service Account Manager
    Siemens Sep 2019 - May 2020
    Munich, De
    Siemens Smart Infrastructure intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to create an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
  • Elsevier
    Customer Success Manager
    Elsevier Jan 2018 - Oct 2019
    Amsterdam, North Holland, Nl
    At Elsevier, I work on the Research Solutions team and engage with academic research institutions. I ensure the highest level of customer satisfaction by demonstrating the value of Elsevier's Engineering Village, Knovel, and GeoFacets platforms.-Achieved a 101% sales quota for 2018.-Awarded North America team of the year for outstanding performance.
  • Win-911
    Technical Sales Manager
    Win-911 Nov 2016 - Oct 2017
    Austin, Tx, Us
    WIN-911 is the world’s most widely-used Alarm Notification Software. We have been providing manufacturing, oil & gas, public infrastructure, building management, power generation and utilities customers with proven software that easily integrates with existing control software (SCADA, HMI and/or DCS) systems to monitor operations and notify personnel of problem conditions. With WIN-911, operators can concentrate on other tasks while your computer system does the monitoring.
  • Win-911
    Account Manager
    Win-911 Oct 2014 - Nov 2016
    Austin, Tx, Us
    >Responsible for training and growing sales channels consisting of distributors, end users and system integrators. >Managed and served end users with strong customer service and follow-up>Managed all aspects of creative and digital marketing for sales channels. >Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and email marketing systems.WIN-911 is the world’s most widely-used Alarm Notification Software. We have been providing water/wastewater, manufacturing, oil & gas, public infrastructure, building management, power generation and utilities customers with proven software that easily integrates with your existing control software (SCADA, HMI and/or DCS) system to monitor operations and notify personnel of problem conditions.
  • Jasper-Ecotech Energy & Light
    Inside Sales Marketing Manager
    Jasper-Ecotech Energy & Light Jan 2011 - Sep 2014
    •Oversee art directing and message development of all website, email and print marketing materials for 4,000 customers.•Implemented product training for 25 new sales trainees, resulting in over $1.2 million in annual sales for 2013-2014.•Led inside sales support team for over 50 national sales representatives for Jasper Engines and Transmissions
  • Chick-Fil-A
    Team Member
    Chick-Fil-A May 2006 - Jun 2011
    Atlanta, Ga, Us

Keith Hayes Skills

Information Security Endpoint Security Business Development Strategic Planning Sales Management Sales Social Media Marketing Social Media Marketing Account Management Brand Development New Business Development Advertising Public Relations Social Networking Social Media Measurement Microsoft Excel Marketing Strategy Writing People Skills Graphic Design Video Production Indesign Public Speaking Time Management Excel Newsletters Adobe Creative Suite Press Releases Editing Social Media Monitoring Facebook Marketing Email Marketing Career Development Seo Market Research Facebook Customer Service Marketing Communications Leadership Management Inside Sales Computer Software Training

Keith Hayes Education Details

  • Flagler College
    Flagler College
    And Applied Communication

Frequently Asked Questions about Keith Hayes

What company does Keith Hayes work for?

Keith Hayes works for Elsevier

What is Keith Hayes's role at the current company?

Keith Hayes's current role is Sr. Portfolio Marketing Manager.

What is Keith Hayes's email address?

Keith Hayes's email address is nm****@****aol.com

What schools did Keith Hayes attend?

Keith Hayes attended Flagler College.

What skills is Keith Hayes known for?

Keith Hayes has skills like Information Security, Endpoint Security, Business Development, Strategic Planning, Sales Management, Sales, Social Media Marketing, Social Media, Marketing, Account Management, Brand Development, New Business Development.

Who are Keith Hayes's colleagues?

Keith Hayes's colleagues are Nidhi Vora, Gail (Els-Stl) Robertson, Brittny Chabalowski, Katriona Fabre, Pam (Els-Jhl) Wilson, Jack Visser, Technological Forecasting And Social Change.

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