-Promoted to manage 1st Party 24/7 Cleaning Operations in remote cities (San Francisco, Los Angeles, and Chicago). 2 direct reports, 200 indirect. -Oversaw management for key enterprise clients, including Compass, Uber, Lyft, Turo and Kapor Center.-Designed and implemented company-wide standard operating procedures for the scope of work quoting as well as employee scheduling, training, and career growth.-Implemented a new process for new hires called the “30 in 30 days” and resulted in employee retention increased by 20% in Q1.-Drove team culture improvements through increased accountability and communication. Increased employee engagement by 9% in Q1.-Managed, audited and submitted weekly payroll and monthly client invoices.

-Headed internal quality assurance driving improved performance across all SLAs by 15% in Q2.-Partner with the 1st Party Operations team to ensure optimal staffing on a daily basis, manage callouts and time-off requests.-Developed a standard training schedule, which included shadowing, role-playing, and various on-the-job tests.

-Resolved issues regarding 1st Party cleaning schedule, building access, plumbing, and one-off client experiences.-Partner with the 1st Party Operations team to ensure optimal staffing on a daily basis, manage callouts and time-off requests.

-Act as an additional resource to clients by responding to questions, concerns, and requests through various forms of communication (i.e. Salesforce, phone calls, and emails) within the company SLA.

• Created and maintained and up to date SKU list including new collections in order to track all out of stocks and sell through. • Consistently and effectively completed a biweekly “stock concerns” to be submitted to the buyers and planners.• Completed supply/display order on a monthly basis to be submitted to RM by management.• Maintain and tracked all visuals to ensure all collateral arrive by collection launch dates.• Ensured that sales floor was fully stocked by completing daily pulls.• Process shipment in an organized and timely manner.• Partnered with and assisted Saks 5th Ave operations manager.• Assisted customers when needed.

• Handled customer inquires and concerns.• Facilitated overnight for moves based on company promotions.• Research local competitor rates.• Designed and arrange promotional displays on a weekly basis.• Kept up-to-date with product knowledge.

• Assisted customers with all inquires.• Manager cashiers activities in areas of purchasing, returns, and adhered to store policies.