Keith E. Jackson, M.Sc.Da, Gcert Ct Email & Phone Number

Provides IT expertise and services to 𝗣𝗿𝘂𝗱𝗲𝗻𝘁𝗶𝗮𝗹 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹’𝘀 Chief Data Office (CDO), in agreement with HireTalent, Inc., to support the design, development and deployment of an enterprise-wide Responsible AI (RAI) governance framework for internally built & purchased AI products (AIP) and use cases – aligned with strong risk considerations, transparency, fairness, explainability, accountability, and compliance with ethical and evolving regulatory standards.• As a member of the CDO’s dynamic, multidisciplinary Responsible AI governance agile team, including VPs of Finance & Investment Risks, Director of Data Mgmt./Governance, actuaries, product owners, vendors, etc. - collaborates to: ㅤ· Establish & enforce a RAI Governance platform by researching, drafting & publishing ‘𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘭𝘦 𝘈𝘐 ㅤ 𝘔𝘰𝘥𝘦𝘭 𝘓𝘪𝘧𝘦𝘤𝘺𝘤𝘭𝘦 𝘔𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵’ and ‘𝘈𝘐 𝘗𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘗𝘳𝘰𝘤𝘦𝘴𝘴’ documents (flowchart & written procedures).ㅤ· Research, develop, draft & publish corporate-wide FAQ communications explaining RAI foundational ㅤ principles and policies (e.g., ‘𝘙𝘦𝘨𝘪𝘴𝘵𝘦𝘳𝘪𝘯𝘨 𝘢𝘯 𝘈𝘐𝘗’ and ‘𝘞𝘩𝘢𝘵 𝘪𝘴 𝘵𝘩𝘦 𝘎𝘭𝘰𝘣𝘢𝘭 𝘈𝘐 𝘖𝘷𝘦𝘳𝘴𝘪𝘨𝘩𝘵 𝘊𝘰𝘶𝘯𝘤𝘪𝘭’).ㅤ· Review, assess content, and track efforts to adjust, finalize and publish Responsible AI policy ㅤ documents: ‘𝘜𝘯𝘧𝘢𝘪𝘳 𝘋𝘪𝘴𝘤𝘳𝘪𝘮𝘪𝘯𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘉𝘪𝘢𝘴 𝘛𝘦𝘴𝘵𝘪𝘯𝘨 𝘚𝘵𝘢𝘯𝘥𝘢𝘳𝘥’ and ‘𝘙𝘰𝘭𝘦𝘴 𝘢𝘯𝘥 𝘙𝘦𝘴𝘱𝘰𝘯𝘴𝘪𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴’.• Support the development and use of Responsible AI technology solutions for AI, advanced analytics, and AI/ML tools (ModelOp) ...for successful management of the legal, ethical & operational performance of AI systems.

Provided in agreement with Elegant Solutions, Inc. IT expertise and services to the 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗲𝘀 𝗼𝗳 𝗛𝗲𝗮𝗹𝘁𝗵 (𝗡𝗜𝗛), 𝗡𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗲 𝗼𝗻 𝗔𝗴𝗶𝗻𝗴 (𝗡𝗜𝗔), Chief Information Officer’s (CIO) office, and its direct-report Information Technology Branch (ITB) sections (e.g., Security, Network Infrastructure, Emerging Technologies Group, etc.) – in support of projects, documentation, policies, etc. for the entire NIA user community. • Led and collaborated with ITB team members (i.e., CIO and Section Chiefs) in the design and curation of content for NIA’s artificial intelligence (AI) website development effort – a working group spearheading the provisioning of generative AI (GenAI) tools, resources, information, & research to foster greater awareness/usage of AI for all NIA staff.• As a member of the CIO’s ITB/Technology Operations Group (TOG), collaborated with ITB SMEs to design, draft/edit, finalize & publish SOPs for: a) ITB’s change mgmt. process, b) tracking/managing NIA grants data (ADAMS.net), c) etc. As well as ITB’s: 1) disaster recovery planning (DRP) documents for SQL Server DB, 2) software testing process, 3) etc.

Provides in agreement with Powersolv, Inc. professional expertise and proj. mgmt. services supporting the platform-migration & upgrade of the 𝗠𝗼𝗻𝘁𝗴𝗼𝗺𝗲𝗿𝘆 𝗖𝗼𝘂𝗻𝘁𝘆 𝗠𝗗, 𝗗𝗲𝗽𝘁. 𝗼𝗳 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 cloud-based ERP sub-system MCtime - used to manage/maintain electronic timekeeping and payroll for the county’s 10,000+ employees.• As a member of the Timekeeping Section’s MCtime-Kronos (Workforce Timekeeper v8.1) migration project team (i.e., configuration mgr., Kronos consultants, timekeeping specialist) create, revise, & publish for employees & mgrs. timekeeping job aids (i.e., reference/end user training docs) reflecting ERP sub-system upgrades. • In collaboration with the Payroll Section team (i.e., payroll mgr./supervisor, payroll specialists, etc.) review, update, document & publish Master Payroll standard operating procedures (SOPs). Conduct business process analysis to observe, elicit from payroll specialists and document missing payroll processes and procedures.

Provided in agreement with Ellumen, Inc./Booz Allen expertise & services supporting the 𝗨𝗦 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗳 𝗩𝗲𝘁𝗲𝗿𝗮𝗻𝘀 𝗔𝗳𝗳𝗮𝗶𝗿𝘀 (𝗩𝗔) Logistics Redesign (VALOR) healthcare supply chain (SC) systems modernization project, integrated with a scalable data analytics solution producing a successful ETL data pipeline - used by hospitals to manage inventory & deliver medical goods. • As a Data Governance (DG) Data Analytics team member designed, developed, re-engineered, and documented (Visio, Word, Excel) as-is and future business workflows for: i) cross-functional descriptive data analysis; ii) business rule creation/management; iii) Jira Kanban board management; iv) Standard Operating Procedures (SOP); v) etc. • Interrogated VA’s SC source database (VistA/CDW) by writing, testing, debugging, and executing SQL scripts producing descriptive data analysis. Documented the analysis including the problem description, findings, recommendations, supporting queries and record-level output views.• Also, as a Data Validation (DV) team member documented data exceptions generated after executing ETL process migration cycles - used to load healthcare supply chain source data into the web-based, target system (DMLSS). • Captured, tracked, and updated key minutes and action items, etc. from ongoing DG and DV meetings using Jira. Executed tasks within Agile SAFe® 5 biweekly sprints. Participated in backlog grooming & sprint planning sessions.

Provided in agreement with K2 Partnering Solutions, Inc. ad hoc services & expertise to 𝗣𝗳𝗶𝘇𝗲𝗿 𝗣𝗵𝗮𝗿𝗺𝗮𝗰𝗲𝘂𝘁𝗶𝗰𝗮𝗹𝘀 (formerly Arena, Inc.) to decipher & document the details of a cheminformatics multi-source database (DB) denormalization, extraction & subsequent migration process - targeting Dotmatics, a cloud-based software as a service (SaaS) provider.• As a member of the data engineering team (i.e., software developers, database administrator, chemists, etc.), documented (MS Word, Visio & Excel) the multi-stage extraction, transformation & loading (ETL) of SQL, Java & Perl-based processes for Pfizer’s: i) Molecular web-based, enhanced DB (Oracle 19c); and ii) Electronic Laboratory Notebook (ELN) DB (Oracle 11g).• Worked with the team to develop & provide data validation plan (DVP) strategies including: i) data cleansing (e.g., checking data accuracy, etc.), and ii) data quality/consistency standards for integrating separate database sources.• Wrote & executed SQL scripts using Oracle SQL Developer, to query both source DBs containing over 4.2M compounds, 45M data points, 231 tables & 19 views.

Vienna, Virginia, Us

Provides professional hands-on expertise in the coding, executing, testing and staging of an online Help Authoring Tool (HAT) used to help maintain US Bankruptcy Court case management and electronic case files (CM/ECF) – in support of the 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗢𝗳𝗳𝗶𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗨𝗦 𝗖𝗼𝘂𝗿𝘁𝘀 (𝗔𝗢), National Applications Division (NAD), Case Management Systems Office (CMSO).• As a SCRUM development team member performing in a hybrid-role (i.e., technical writer/software developer/business analyst) using Agile/SCRUM Sprint methodology; and Jira issue tracking and Confluence collaboration tools – codes, tests, troubleshoots, debugs and executes Adobe RoboHelp and HTML software to create responsive web designed (RWD), standardized web pages that: i) use a single-source content management publishing method, and ii) adhere to the judiciary’s IT enterprise architecture.• Performs business process analysis by working with stakeholders to accurately capture complex process information used to draft, finalize and publish browser-based online help content - including usage, system and database information (e.g., user communications support bulletins, release notes, CM/ECF database tables, etc.).

Vienna, Virginia, Us

Provides professional IT expertise in the planning and execution of assignments, interpretation of policies, procedures, and regulations, and engagement with team members to ensure appropriate standardization and documentation – all in support of the 𝗨𝗦 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗼𝗳 𝗧𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁𝗮𝘁𝗶𝗼𝗻 (𝗗𝗢𝗧), 𝗢𝗳𝗳𝗶𝗰𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗦𝗲𝗰𝗿𝗲𝘁𝗮𝗿𝘆, Information Technology Shared Services (ITSS).• Performed in a hybrid-role (i.e., technical wrtr./bus. systems analyst/project mgr.) leading DOT teams to obtain an in-depth understanding of ITSS’ environment in support of developing documentation (e.g., SOPs, SOWs, process flows, plan docs). Included document repository maintenance, versioning, tracking, template creation; and staff/SME support/coordination..• Conducted business process analysis to capture process information. Recommended design improvements/upgrades for use within documentation products. Possessed an overall understanding of data center networks, circuits & infrastructures.• Documented/published meeting agendas, minutes and action items; communicated upcoming activities; and managed workload based on the needs of the team.• Remained open and attuned to opportunities to both create/implement metrics and data analytics to measure, track and assess ITSS quality of service (QoS).

Provides on a freelance basis technical writing, research and support; …in addition to business systems analysis, design and implementation tasks associated with supporting a fine arts collection management system containing nearly 3,000 pieces of major museum quality artifacts, art and textiles.º Researched, wrote, edited and proof-read accounts for various sub-sections of a vast art collection - used to: 1) introduce/showcase the collection to interested museum owners, investors, universities, local communities, etc. (e.g., United Nations; Smithsonian; Johns Hopkins; University of Texas; Arlington, VA public schools; etc.); and 2) create booklets and publications.º Took a lead role in developing and implementing a customized fine arts collection management system (FileMaker Pro). Wrote user & data requirements, specifications and project recommendations for business owners to approve. Researched & wrote label information to establish provenance, perform appraisals & develop written catalogs.

Bethesda, Maryland, Us

Provided in-house technical writing; software testing; website design, content research and writing, testing and management; and federal proposal management. This included both on & off-site support to the US Small Business Administration’s (SBA) One-Track Content Management System (CMS) - used to support SBA’s 8(a) and HUBZone programs.º Developed, wrote, edited and published technical documentation - including functional requirement specifications, data dictionaries, test cases, test scripts, etc for SBA. Utilized Jama software to manage requirement specifications and test case documents used to perform One-Track user acceptance testing (UAT); compiled test results; and tracked defects. Performed One-Track testing and managed & reviewed UAT test efforts of two team members. Created and implemented a test traceability matrix; and helped facilitate a collaboration stream with client stakeholders.º Conducted in-depth interviews with Sr. Executives to elicit, design and write requirements for a new corporate website (www.businessintegra.com). Worked successfully with off-shore website developers to incorporate best-practice design elements to create a look, feel and a utility consistent with the corporate vision and values – thereby ensuring a uniform design and purpose. Wrote and finalized website content (tech. articles, success stories, general corporate content, etc.); and photographed, cropped & published corporate leadership photos. Edited the written content of others; proposed website administration guidelines for content management.º Managed entire lifecycle production of assigned federal proposals from start to finish (both .doc and .pdf documents). As Proposal Manager, drafted original material (past performances, executive summaries, transition plans, etc.); and edited all sections (incl. the work of others) to improve proposal flow and grammar. Formatted and prepared proposals for publishing using Adobe Pro… met tight deadlines under pressure.

Rockville, Md, Us

Provided on-site information technology support in various capacities for MRIS, Inc. - the nation's largest online real estate MLS (multiple listing service) for licensed agents, brokers and appraisers.º As Technical Writer (Documentation Writer) in the Product Management department… developed, wrote & published project scope, data requirements & specifications documents in support of CURE – a standardized RETS based (Real Estate Transaction Standard) real estate data sharing solution used to generate external revenue producing opportunities.º As Sr. Business Analyst/Project Manager (Product Engineer) in the Customer Satisfaction department... jointly led/project managed Prism, a complicated, enterprise-wide strategic effort using technology to build a Customer Relationship Management (CRM) capability (i.e., a customer-centric business infrastructure used to attract/retain customers & reduce costs).º As Project Manager (Product Engineer) in MRIS’ Product Deployment & Support dept.… led & moderated weekly project meetings for Cornerstone – an enterprise-wide, master database development effort supporting MRIS’ online real-estate-listings platform. Wrote & published agendas & minutes. Tracked action items (StarTeam & MS Project).º Also, as Software Tester (QA Test Analyst/Product Engineer) in MRIS’ Quality Assurance & Testing dept... performed quality assurance and software testing on Keystone 2.0 - a metadata-aware, oracle/web-based GUI used to input/search MRIS’ master database of online real estate listings.

Post-Graduate Certificate, Cybersecurity Technology (Gcert Ct)

Master Of Science (M.Sc.), Data Analytics

Graduate Certificate, Foundations In Business Analytics

Bachelor Of Science (B.Sc.), Information Systems Management

Information Systems Management