Keith Coleman Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Mentored and coached a team of sales professionals to enhance their selling skills, improve client engagement, and achieve sales targets, resulting in an increase in team productivity and revenue generation.Directed recruitment efforts, identifying top talent to join the team, and developed comprehensive training programs to onboard and mentor new hires.Implemented robust KPI tracking systems to monitor key performance indicators such as sales targets, client retention rates, and market share.liaison between senior management and clients, facilitating clear communication, addressing concerns, and ensuring alignment of strategic objectives, resulting in enhanced client satisfaction and retention.Developed and delivered tailored sales training programs aimed at enhancing selling skills, customer relationship management, and product knowledge, resulting in measurable improvements in sales performance and client satisfaction.Recipient of a distinguished national award in team training, reflecting a proven track record of excellence in developing and implementing effective training strategies, resulting in notable enhancements in team performance and productivity.

Melbourne, Victoria, Australia

Serving as a brand ambassador, tasked with representing brands across diverse events to drive promotion and sales. This involved adeptly communicating brand messages, engaging with potential customers, and effectively showcasing product features to facilitate sales conversions.Working with brands to help maximise a return. Utilising varied techniques to attract quality consumers who stay the course and enjoy longevity with their subscriptions.Extensive national and international travel to cultivate and nurture client relationships, attend industry conferences, and conduct sales presentations.Engaged in direct sales interactions with customers to promote and sell their product whilst ensuring the client was receiving high quality consumer attrition rates.Identifying customer needs and recommending appropriate solutions to their objections on the sales pitch.Collaborating with team members and management to develop sales strategies.I attained the highest level of sales within our company. My consistent performance has not only demonstrated a strong understanding of our products/services and market dynamics but also showcased an ability to effectively engage with clients and drive results. This achievement underscores my commitment to excellence and willingness to go above and beyond in contributing to the company's success. I was honoured to receive an award as one of the most successful salespersons in Australia for the year 2023. Additionally, I am proud to have generated over $600,000 in returned revenue for a single client, demonstrating not only my sales acumen but also my ability to forge strong, mutually beneficial relationships with clients and deliver tangible value.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Assisting the Operations Controller with the development of efficient, cost effective solutions to operational disruptions. Optimising the fleet and utilising all tools to protect the company’s punctuality performance and targets.Flight following of up to 2,000 flights per day and ensuring the protection of the company’s OTP (on time performance) targets.Creating a plan of action to rescue disrupted passengers and crew following abnormal situations (flight cancellation's/diversions/ATC delay's ect..)Disputing and requesting urgent improvements for ATC slots.Constant communication with fellow departments within the OCC regarding crewing, technical, flight planing issues ect…Preparation of Operational paperworks for crew and updating Operation manuals.Constant contact with ground handling stakeholders to ensure Ryanair’s OTP target is achieved.Constant communication with air traffic control stations regarding airfield restrictions (W.I.P, airfield curfews , ATC Staffing limitations ect..)Managing and decision making during abnormal situations such as flight diversions/ cancellations.Constant monitoring of meteorology reports throughout the network and liaising with crew to create a plan of action for routings through adverse weather. Highlighting, reporting and resolving ground handling delays.ERP (Emergency response) Crisis trained

Dublin City, County Dublin, Ireland

Constant monitoring of safe and legal operation of all flight crew through the use of Ryanair CMS in conjunction with constant training and CMA.Monitoring crew deployment whilst ensuring all flights are fully, legally and safely crewed in conjunction with Ryanair's internal policy and procedures.Assisting management with the development of efficient ,cost effective solutions to operational disruptions.Developing and implementing solutions for day-to-day crewing problems.Regularly Liaising with flight crew management reporting crew absenteeism and punctuality performance of both Pilots and cabin crew.Identifying ,highlighting and resolving crew issues which may impact Ryanair's operation.Constantly monitoring crew hours and ensuring crew are within limitations. Advanced knowledge of EASA FTL’S (flight time limitations).Ensuring flight crew receive an appropriate amount of rest in between duties. Ensuring there is a sufficient amount of employee cover in all Ryanair bases in the event of unexpected situations. (industrial action, weather performance issues, technical delays etc...)Fully trained in crisis management from a crew control perspective. Advanced knowledge of Ryanair group airline AOC’s polices and procedures. Fully trained to deal with ad-hoc situations (i.e flight diversions, strikes, cancellations ect….)Direct and indirect contact with flight Crew management, Operations management and Ryanair senior management.

County Dublin, Ireland

Based in Ryanair's operation control center (OCC) at Corporate head office, Swords Co. DublinPoint of contact to all non based Ryanair stations(outstations) during normal operation and disruption periods.Constantly monitoring Ryanair's live punctuality performance and liaising with all stations to minimise delays. Advanced knowledge of Check in, Boarding , Ramp and dispatch operations.Ensuring Ryanair is fully compliant with EU261 regulations at all times during flight disruptions.Producing and sending executive reports on key areas such as Punctuality, customer service, ancillary revenues, safety , security and commercial.Liaising with flight crew on a daily basis in relation to operational queries.Advanced knowledge of Microsoft suite and airline systems ( Altea, Wolrdtracer, Sita, Newskies, )Ensuring that when a ramp accident / security breach occurs that the correct safety report is completed by the ground handling agent within a suitable time frame.Assisting GHA Personnel with Immigration queries regarding visa / passport requirements into all the countries Ryanair operates too. Responsible for creating bookings for deportee / Inadmissible passengers.Liaising with airport authorities and air traffic control in relation to airfield restrictions which impact Ryanair’s operation.Issuing memorandum’s and company notices to all stations with frequent updates on Operational policy and procedures.Fully trained in crisis management from an operational perspective in the event of an incident involving the crew ,passengers or aircraft.

Dublin, Leinster, Ireland

Assisting any passengers who’s checked in luggage did not arrive at their destination and initiating a trace on all delayed/lost luggageAdvanced knowledge of baggage operations systems (altea, world tracer, ect...)Liaising with baggage hall teams and front of house management to follow up with anybags that were not loaded and short shipped.Good knowledge of policies and procedures of all 20 customer airlines.Ensuring security screening is carried out on all baggage departing from our station andlevel 2 supervised screening was carried out for all rush baggage.Liaising with Customs border protection officers from the United States pre clearance border at Dublin Airport in relation to any baggage that will be flying unaccompanied tothe U.S.ALiaising with dispatch , flight operations ,baggage hall teams to ensure all outboundrush bags were loaded accordinglyReporting to customer airlines management teams and attending meetings with airline representatives.Liaising with couriers to ensure swift delivery of delayed passenger baggage

Dublin, Leinster, Ireland

Ensuring the arrival stand of an inbound aircraft is fully set up for a swift turnaround and performing F.O.D ,security and safety checks before the aircraft arrives. Loading and unloading of passengers baggage and cargo Liaising with baggage hall operations /Cargo terminal to ensure passengers baggage andcargo is on stand in ahead of time to be loaded onto the aircraft accordinglySuccessfully passed my Airside driving examination and issued with an Airside drivingpermitPerforming a “walk around “ check on arrival and departure of a flight and flaggingany issues found during this safety and security checkMeeting passengers from inbound flights and directing them to the arrivals hallLiaising with flight crew during both turnaround operations and on pushback of a flight.Liaising with team lead and dispatch on a flight to ensure all passenger figures andbaggage figures are calculated to the correct amount and performing a cross check as a security precautionGood knowledge of IATA's ground handling procedures