Keith Jenkins Email & Phone Number

Bristol, England, Gb

Bristol, England, Gb

Responsible for developing and managing relationships with member institutions, managing a team of Account Managers to help ensure members get the most value from their Jisc membership, and identifying new opportunitites that can contribute to Jisc’s continued development.

Bristol, England, Gb

To ensure Jisc’s customers are aware of, make use of, and derive value from the wide range of Jisc Technologies products, services and solutions, and for ensuring organisational relationships are built, nurtured, and sustained.

Didcot, Oxfordshire, Gb

Janet (part of Jisc) is the UK's research and education network providing network services to 18 million customers across HE, FE, schools and research communities. Responsible for ensuring customers within the East Midlands and East of England region receive excellent service when interacting with Janet. Collaborating with other parts of the company and the wider Jisc group to ensure that customer expectations are exceeded.

Reading, Berkshire, Gb

Provider of online learning technologies (via hosted Software-as-a-Service), A co-founding member of staff, reporting directly to the CEO, with the responsibility for both managing and further developing all key relationships within the UniServity customer (universities, schools, federations, consortiums, and local authorities) and partner portfolio.Role included:• Managing entire scope of contracts to ensure excellent customer experience and delivery of KPI’s• Handling the day to day relationships, and attending regular progress review meetings with key customer accounts and partners• Identifying potential new revenue opportunities • Managing, motivating, and leading business development team to follow annual business plans, and consistently achieve sales and renewal targets• Project management of all local authority-wide learning platform implementations and client services programmes• Managing client services team to ensure the timely delivery of all customer projects.• Co-ordinating activities and resources across all internal departments (Client Services, Sales, Support, Accounts, and Product Development) to ensure an excellent customer experience and resulting retention of all local authority contracts• Executing competence in event management through the organisation, and co-ordination and delivery of presentations/exhibitions on a regional and national scale to schools, senior leaders, and local authorities• Promoting and supporting customers in the use of the full UniServity product range• Steering the UniServity Product Board to ensure future product development meets client needs and expectations

Responsible for the nationwide supply chain management function: involving the acquisition, storage control, and distribution of all materials. • Necessitated a proficient attitude in liaising with over 100 suppliers. • Built close supplier relationships to source and negotiate the most cost effective solution to meet the company’s needs.• Required strong leadership and people management skills through being accountable for a nationwide team of buyers and warehouse personnel