Keith Jones Email & Phone Number

Charlotte, North Carolina

-Demonstrate a broad knowledge of technical understanding for troubleshooting and communicating with customers billing 100K+ a month for internet and MPLS service-Troubleshoot BGP routing of customer Internet and MPLS circuits-Configure ACL, SNMP, DHCP, BGP, EIGRP, NetFlow, Dot1q, HSRP, and VRF tagging to restore connectivity and management of on-site customer Cisco and Adtran routers-Perform intrusive testing of out-of-service and degraded Metro-Ethernet and Dedicated T1 customer… Show more -Demonstrate a broad knowledge of technical understanding for troubleshooting and communicating with customers billing 100K+ a month for internet and MPLS service-Troubleshoot BGP routing of customer Internet and MPLS circuits-Configure ACL, SNMP, DHCP, BGP, EIGRP, NetFlow, Dot1q, HSRP, and VRF tagging to restore connectivity and management of on-site customer Cisco and Adtran routers-Perform intrusive testing of out-of-service and degraded Metro-Ethernet and Dedicated T1 customer circuits-Collaborate with customer to remotely troubleshoot LAN connectivity by way of ARP, Top Talkers, and VLAN database Show less

Charlotte, North Carolina

-Exercise knowledge of TCP/IP protocols, VLANs, Routing and Switching, and Layer 1 to identify network failures -Perform remote network testing to diagnose network connection problems -Communicate with Internet Service Providers and Server Management to resolve outages at sites-Explain and walkthrough Level 1 troubleshooting with site employees to identify and correct connectivity issues

Charlotte, North Carolina

-Mediate between cellular providing customer and Project Managers to ensure that the project is completed per the Service Licensing Agreement-Responsible for following up on projects, guaranteeing completion of said project in a timely fashion, and ensuring customer satisfaction-Train co-workers on the various aspects of the position-Communicate with Project Managers necessary completion dates, crew sizes, financial information, as well as any job site complications-Relay… Show more -Mediate between cellular providing customer and Project Managers to ensure that the project is completed per the Service Licensing Agreement-Responsible for following up on projects, guaranteeing completion of said project in a timely fashion, and ensuring customer satisfaction-Train co-workers on the various aspects of the position-Communicate with Project Managers necessary completion dates, crew sizes, financial information, as well as any job site complications-Relay information accurately for intake of work and dispatch said information to Project and Construction Managers Show less

Charlotte, North Carolina

-Learned time management and communication skills while troubleshooting customer’s issues-Demonstrated proficiency with operations applications, MS Office, MS Outlook, Viewpoint, Airwatch (MDM)-Provided remote support for customer issues or concerns-Documented all client requests and conversations with Altaris electronic ticketing system

-Oversaw crews in airfield maintenance operations-Ensured minimal down time for U.S. air missions -Manager of vehicle distribution and maintenance of heavy equipment operations flight -Trained new Airmen on correct combat duties-Mentored new Airmen that were transitioning into the military and guaranteeing the proper understanding of protocols and procedures

Bachelor Of Applied Science (B.A.Sc.), Network Security, Magna Cum Laude

Associate Of Arts And Sciences (A.A.S.), Electronics Engineering Technologies, Magna Cum Laude