Led strategy, governance, and communications for the Digital Rep Solutions group of product management teams. Co-Lead for Schwab’s Salesforce Center of Excellence. Member: Black Professionals at Charles Schwab and Military Veterans Network ERGs.

Responsible for the Denver Studio’s day to day operations, staffing, and internal initiatives across a multi-disciplinary team of engagement managers, experience and visual designers, product managers, mobile, web, and Salesforce development teams.

Led digital experience and innovation projects for a variety of clients; helping clients transform their delivery process to leverage Lean UX, Design Thinking, and agile delivery best practices.

Led Slalom’s customer experience, experience design, and marketing business in Denver, which included market development, business development and sales, delivery, and hiring.

Provided overall management and leadership to a portfolio of accounts delivering marketing and technology solutions to a range of clients. Defined, sold, and managed multiple projects per account and managed multi-disciplinary teams.• Routinely exceeded annual sales targets of $8-10MM• Expanded existing client relationships to increase both revenue and scope of services• Managed the delivery of multiple projects across the spectrum of marketing, agency, and technology offerings• Coached and mentored project managers, account executives, and account managers

Time Period indicates overseas deployment / gap in employment history. Served 16 years in total across Active Duty, Army Reserves and the Army National Guard.Held multiple planning and operational positions training and supervising Soldiers as well as members of foreign militaries. Highly decorated for dedication, organizational abilities, and contributions to mission success.• Conducted data collection and analysis, including the use of data visualization tools, in order to prepare and brief recommendations to American and Foreign military leadership• Prepared, planned, and delivered intelligence and tactical training to Iraqi forces.• Applied project management skills to intelligence analysis to deliver the highest productivity of any working group in my organization• Work products were used as the examples for other analysts

Provided overall leadership of IT and Operations for start-up focused on elimination of junk-mail and development of a for-profit business model that could improve net-good not just net-profit. • Launched the company and initial web site capable of transactions in 6 weeks• Defined operational and fulfillment processes. Conducted software and fulfillment partner evaluations for hosting, credit card processing, web analytics, e-mail campaign management, electronic signature, SSL certificates, bulk printing, tree planting• Led design sessions to define screen flow, screen design, and database design• Defined project management processes and high level development processes• Sourced, screened and hired graphic designer, product manager, lead architect and developers• Managed customer service and fulfillment processes• Managed agile development processes for the entire launch development cycle with a distributed development team

Provided overall management and leadership to multidisciplinary project and program teams. Planned and directed program execution, managed senior clients, conducted contract negotiations, managed project financials, staff and resources.• Successfully delivered multiple projects from $2M-$25M, with staff of up to 135; including large b-to-c websites, online brokerage, enterprise architecture assessment & planning, content management systems, sales compensation solutions, workflow, and document management systems• Reviewed progress of multiple projects and identified issues, risks and corrective measures• Managed and mentored project managers• Contributed to the definition and ongoing improvement of delivery processes and methodology

Participated in the design, development and deployment of a large client/server enrollment and billing system for a regional health insurance company.• Assisted in recruiting activities at the University of Connecticut. Developed and conducted a seminar on rapid Prototyping using Visual Basic.